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Given the reputation of the 21C Hotels, we were expecting a much nicer, much more comfortable experience. I do want to say that the hotel staff was very friendly and very nice although other than check-in, we did not really have a reason to interact with them. The oddest thing about this hotel is that there is no place to park! You cannot drive up to the front entrance to unload luggage. There is a city parking structure behind the hotel but there is no direct entrance from the parking into the hotel so one has to walk around the block just to get back to the front door. One of the staff came out to help with our luggage (while we were parked on the street) and the poor guy had to literally lift the luggage cart from the street onto the sidewalk because there isn’t even a sloping handicap portion of the curb to roll the luggage cart. The management needs to re-vamp its website to state clearly that when you book a “bed and breakfast” package you are not really getting that—-breakfast is not served Monday, Tuesday or Wednesday and the grab and go breakfast—which is available to anyone staying there—consists of some apples and granola bars. Not impressive. Breakfast is served on Thursday and Friday with brunch on Saturday and Sunday. The website should state exactly what one is getting and it does not. The hotel, despite its few art installations, is cold and austere looking and feeling. Our room was oddly shaped and badly designed with random floor lamps which provided almost no light and a large entry hall with no lights at all. There was one very uncomfortable chair and one table placed next to a chaise lounge which was pushed up against a cold floor to ceiling group of windows. There were no comfortable chairs in which to sit to do computer work at the table. And the beds were also uncomfortable with lumpy hard pillows. The hotel looked clean and our room and bathroom were clean and we truly appreciated the mask mandate. We had planned to stay a few nights, but because the beds were so uncomfortable and the room so dark, we checked out the next day and went to another hotel.

Hotel located near attractions like Walmart Museum and approximately 50 mins drive from Eureka Springs. This is a great hotel to stay if you are planning to visit Eureka Springs for the day. The rooms are clean and well maintained. The rooms offer amenities like a fridge, microwave, plates and cutlery. They also have a coffee machine in the room with free coffee and tea. The hotel also offers a good breakfast and vary during the weekend and weekdays. The staff at the hotel is very friendly and provides very good customer service. The only thing that bothered me during the stay was that the room tend to get hot during the night. I am not sure if the hotel turns off the air conditioning at night. However, overall, this hotel can be recommended to anyone.

The reservation process on the Marriott Bon Voy website, the general location, the rate, the parking and the desk staff were all good. The room was clean, spacious and quiet, with good lighting, electrical outlets, mirrors and seating options. The bathroom area was spacious, and the exhaust fan worked well. The air quality was good, and the window opened, though the HVAC filters were slightly dirty. The breakfast was excellent. The grounds were clean, and I did not notice any construction going on. As others have said, it was a challenge to get into the driveway because of the median, and we had to double back to make a right turn into the driveway. Construction on the Waffle House next door appears to be finished, however that restaurant had not yet opened when we were there in mid-July. I plan to stay at this Springhill Suites Bentonville again.

The hotel is very clean and the room was huge. However, I gave a lower rating because we reserved a room on the Executive Level and paid more specifically for this level. The description of the specific suite states “this suite provides access to the Executive Lounge with complimentary continental breakfast, snacks and beverages and Manager’s Reception.” It also states “Turndown service is provided nightly.” We went to the Executive Lounge at 6:00 pm and the door was locked. I went to the front desk and was told the room had been closed for 3 years. When I asked about the amenities of the Executive Lounge I was given 6 drink tickets (1/night for 2 nights for 3 people) and tickets for free breakfast at the restaurant. We went to the bar to use the drink tickets but there were no snacks, no beverages and only 1 free house wine or beer/person. That is absolutely not the same as an Executive Lounge! Additionally, there was no turndown service, as advertised! If we had known this was the situation, we certainly would not have paid a higher price for a room on the Executive Level! This is the definition of false advertising!

Hotel was good - definitely renovated, so ignore some of the older pictures. The workout room is big. Rooms were updated - comfy bed, clean, etc. The bathroom are not completely renovated, but they were good. We came with a soccer team - but there were several others blocks there as well so we got a complimentary breakfast. Staff was friendly. We wished the bistro was open on Saturday after 10 am. Close to downtown - really no issues at all. The only thing was the bar of soap (for bathroom) on backorder so we didn't have any. Working with the event sales was GREAT

Adrianna! Just wanted to let you know how awesome you are. You always bring so much joy and positivity into everyone's lives with your friendly and amazing personality. You truly light up the room with your infectious smile and charm. I would absolutely recommend you to anyone looking for some excitement and a good time. What I love most is how you remind me of my mother, which brings a sense of home and comfort whenever I'm around you. I can now proudly say that I have an Arkansas mother in you. Keep being your wonderful self, Adrianna! You're simply the best. Recommend 100%

Do yourself a favor and stay at this Hilton the next time you're in NW Arkansas! Clean and quiet hotel, great location for the XNA airport. Mitch was on the front desk when we arrived. He helped us with directions to Crystal Bridges. The whole team was simply wonderful. Drew in the dining room, Morgan, Annie, and especially Reeanna made me feel completely at home and among friends for both nights we stayed. When I had to go to the airport on Tuesday morning, Scott drove the shuttle and answered more of my questions about the beautiful countryside. I will DEFINITELY return to NW AR and when I do, I will be staying at this Hilton Garden Inn. Five stars!

The Motto Hotel is a new gem of Bentonville! This gorgeous new property boasts captivating art throughout its public spaces. The rooms are perfect for a romantic escape - and I am obsessed with the mint shampoo and conditioner! From the stylish bars to the mouthwatering sushi restaurant and chic coffee spot, every corner is Instagram-worthy and delicious. A must-visit for couples seeking a trendy urban retreat!