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The hotel is very clean, the quality that a standard American chain hotel should have. There are small refrigerators, microwaves, and coffee makers in the rooms. Like other American hotels, they do not provide toothbrushes, toothpaste, razors, combs, and slippers, but you can ask the front desk for some. The air-conditioning sound in the room is very soft. The free parking lot is huge. There is a cinema next to it, but it is not open due to the epidemic. There is also a local mall nearby, but it didn't go because of the epidemic. It is worth mentioning that the hotel provides free breakfast. The staple food is changed every day. The restaurant staff will make it for you on the spot. There are waffles with meat patties and egg yolks, as well as fruits that you can pick up and take back to your room. The overall feeling is very good.

My driver's license tecnically expifed in Augusg, but because of COVID, is valid until 30 days after the state of emergency is lifted; I have an official MVA letter to that effect. Desk clerk said she would ”accept it this time, but next time . . .” and argued with me about whether the state of emergency has been lifted, since MVA opened by appointment only in June. She refused to look at the letter. The emergency order has not, in fact, been lifted. Furthermore, just because she was able to renew her license does not mean that I can. I thanked her but said I would still report the business to the Governor's office; whereupon she immddiately canceled my reservation, leaving me without a place for the night and forcing me to cancel two business meetings at the last minute. I still have not heard from Red Roof's management. This is my second experience with this facility. The first time they checked me(with my same license) into a room that hadn't even been cleaned. Not art all recommended.

I've stayed here before and the staff is always very courteous. However, during my last stay I couldn't get through to the front desk by phone for almost an hour. I was on a work call so I couldn't go down. When I did reach the manager to ask for a late check out, her tone and attitude was a bit sour. I was surprised because this never happened before with staff. The hotel is almost immaculate and the price is very reasonable. Good location and quiet.

Really disappointed with my stay here. I booked 2 rooms and was traveling for a funeral. With that being said it would have been nice to experience some form of hospitality. Check-In - Fast efficient, confirmed my room type. I requested a rollaway and was not told about the price per day at no point. I noticed it on the bill upon check out. Breakfast- Basic options, the staff seemed more interested in speaking with each other vs bussing the tables and making sure guest had clean tables to sit at. The waffle station was a nice touch. They need to replenish more often specially during peak times. Upon check out I went to the front desk to request a late check out. I was told by “Brenda” they had 186 check outs and only 4 housekeepers working. Not sure why I needed to know this but it was told to me on a very rude and condescending way that was totally rude and uncalled for. I requested that my keys be updated as they stopped working. Upon arriving to my room with my new keys they did not work. I went back to the desk and spoke with “Rachel”. I explained to her the new keys did not work so she came up to the room to check. She confirmed they were not working so we proceeded to walk back to the desk as she had no phone on her (working without resources to readily help a guest, red flag). The engineer arrived and he was very helpful, sadly the door still would not open resulting in him taking more time and eventually having to break the room door open. After this entire ordeal I lost a lot of time so I called the desk again to advise them that the delay in getting back into my room really set me back. I again asked for a late check out and “Rachel” proceeded to say “no, no, exactly what the lady told you we can’t do a late check out we have 4 housekeepers” I then asked her what ways could she support in making sure I did not miss my transportation, as I did not expect for engineering to have to break my door open. The response was her hanging up on me and then not picking up the phone when I called back 2 times. I went to the desk personally to get her name is felt this was a very negative interaction and wanted to write a review. As someone that travels often I would not recommend this hotel to anyone and I would never come back…. the hospitality was a major miss. Simple free opportunities to engage with a guest and provide a memorable experience were missed. Traveling for a funeral is stressful enough, having the staff treat you poorly was not apart of my plans. Spend the extra few bucks and stay somewhere else. This property is a total miss.

This particular TownPlace Suites carries the Marriott name but not the quality. It's very difficult to write a bad Marriott review but this location has a long way to go before it will have you Marriott satisfied. Most of the staff is very nice, I actually stayed for a week last month and locked my keys in my vehicle the day I was to check out. The front desk went out of the way to give me extended access to the room until I was able to gain access to my vehicle. I returned the next week to a completely different experience. There was a fill in staffer that was unable to create reservations and check in guest. I had to remain in my vehicle from 3 am until 7 am when another front desk agent arrived. I asked to use the bathroom in the lobby since I had to wait outside 4 hours. I was told only registered guest could use the lobby restroom. I would have been a registered guest with a room if they had adequate staffing. I literally had to argue with the woman on duty to allow me to use the bathroom since I had to return to my vehicle to sleep. Marriott? Not. I checked out after getting some rest finished my week stay at another hotel just across the street. Better price and better service. But since I am and always will be a Marriott guest, a month later I came back. I reserved for three nights. I always arrive early in the morning and this time I arrived at 3:30 am. The front desk was downloading it's computer so again, I had to wait for service.... Instead of booking my three night reservation I was told to book for one night then rebook the rest of my stay the next morning. The next morning I was advised the hotel was completely sold out and I would not be able to complete my reservation. Asking for management only made the situation worse. All kinds of excuses but no customer service. No accountability. No accommodation. In 30 years I have never called corporate but I had to this time. Then, the general manager started backtracking. Then a room became available, she moved some things around. 30 minutes later too many excuses later... no thank you. I was told I had half hour to vacate the room or I would be charged an additional day as a threat against me contacting the corporate office. To make matters worse, the same general manager modified my folio receipt to make it appear I was checked in for 3 days/2 nights although I was only there 8.5 hours. How was it resolved? Not with more service but with more excuses. I went to a Hilton and finished my reservation. Better price better service and the tvs work. If you are reading this you have been warned. This property does not operate at Marriott level standards. Go anywhere else if you want to be treated like a paying guest.

I usually stay at Marriott or Hilton Hotel, but in trying to be at close proximity to family, I decided to stay at this hotel, the biggest mistake. On Wednesday, July 20, I was startled by a loud noise, drilling and pounding. I tried to contact the front office to speak to the manager, but the phone was busy. I heard the door handle shake, and then someone opened the door, despite the 'Do Not Disturb' sign that was placed outside the door. A worker came inside and said that he needed to change the lock. Appalled at how the worker invaded my privacy, I went to the front desk to speak to a manager, and met other guests there complaining about the same issues. At one point the manager was loud, boisterous, and argumentative . I complained to the manager that the worker intruded into my room, and that he should have informed the guest about upcoming maintenance. I was unaware that locks were scheduled to be replaced. At no time, even during reservation, or checked-in, was I informed about the maintenance schedule of the day. I attempted to explain to the manager, that I'm a military veteran who suffers with tinnitus, and I try to avoid high pitch piercing sounds. After listing all of my concerns to the manager, he literally said I don't care, and walked away. I was forced to stay outside of my hotel room, until maintenance of all the rooms on the first floor where I stayed were completed. WHAT A NIGHTMARE ...THAT'S NOT HOW YOU TREAT YOUR HOTEL GUESTS. I would NEVER stay at this hotel again!!!!

At first I was hesitant about staying here cuz of the negative reviews but it was actually pretty decent. Great location from the greenbelt ***** mall stores that me and my SO walked a couple times. We stayed on the main floor we did have someone stay above us that we herd them walking but it wasn’t to crazy and it was quiet at night. The bed was good to sleep in not the normal fluffy comfiness but it was still good enough to sleep and not wake up with any back pain. I did request additional pillows which wasn’t an issue for the front desk. They did have cookware to cook with that was convenient did have to purchase separately but again wasn’t to bad of a price and you get to keep it after your stay. I would stay here again and they were very accommodating to any request that I had. Great experience