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Pardon the dust at this inn and you'll enjoy some classic luxury suite hospitality. The Buena Park Grand Hotel & Suites was once an iconic Embassy Suites destination spot followed by Radisson Hotels holding the keys to this majestic mission-style place just a 1/4 mile walk from Knott's Berry Farm. I found crews hard at work doing some much needed and overdue facility renovations to this old building. If you don't mind the dust, you and your kids might like this place during your visit to the Entertainment Zone...And yes, the hot water line works! Booking and Reservation...I booked third-party via my airline thanks to a generous 2,000 point rewards bonus and a $139 base room rate offer with free cancelation with $158.74 total for a Friday night's stay at a tourist location...not a bad deal! To compare, several of the other destination hotels were pricing well over $200-$250 for the same night. The airline's rewards bonus payback was also worth almost 19% of the total bill in value that I can use toward future flights...Another great deal! Arrival...The Grand is located in the heart of Buena Park's Entertainment Zone along Beach Boulevard with easy access to/from State Highway 91. There is a wide selection of restaurants within walking distance including family-friendly spots like McDonald's, IHOP, Outback Steakhouse, and Claim Jumper. Subway Sandwiches too if want to take some grub back to the room. Numerous public transit bus routes also pass through this area including LA Metro's Route 460 that links travelers to Downtown Los Angeles to the north and the Disneyland Resort area to the south. I arrived via a public bus and the iconic mission structure provided an inviting greeting. The structure also has a mission-style clock tower that appeared to not be functioning; however the rest of the exterior and landscaping appeared to emulate the glory of the Embassy Suites days. The Lobby...The open air, high ceiling Spanish-theme lobby appeared to have remained untouched and preserves the hotel's classic theme. From the lobby, one can ascend to their hotel floor via one of two hydraulic elevators. The hotel's outdoor atrium can be accessed across the lobby. On the glass doors leading into the meeting room areas from the lobby, building permit signs depict that facility renovations are well under way...one project involving a replacement of their HVAC system. Check-in...Went smoothly and the young man who checked me was very friendly. They located my reservation and checked my ID. The Grand held a $150 incidentals deposit, payable at check-in. No resort fee. Another incentive was free guest parking for one car with additional cars at only $15/night. As one can easily walk to Knott's from the hotel, compare that to $50 preferred parking at the amusement park! The hotel enforced its guest parking via a printed parking voucher; they also documented the description and license plate of the vehicle to be parked. As I've mentioned, I took the bus; thus

This hotel was so clean, and had a luxurious feel for a very reasonable price. We enjoyed all the accommodations. The suites are spacious and sound proof, which is important to me because I love my piece and quite. Despite the renovations that was going on, it was still quiet. The only inconvenience at that time was the long walk having to use elevators on opposite ends of our rooms. There are many rooms with a beautiful pool view.

BEWARE! What a pretty nightmare this hotel stay was. When I booked a much needed vacation I happened to use card with a low limit instead of my main card. Most hotels don’t have an issue switching cards without fuss. Not here!!! This one took a LOT of working to do so, then charged over $1400 on my card, had to go back down and get at least one taken off then their system went right ahead put it right back on my card. Hours and hours of phone calls and front desk visits per day, all for what should have amounted to a $600 stay (including taxes and $25 per night valet). The staff there were all warm, welcoming, and did their best to make everyone’s stay smooth and easy. So I don’t believe this was their fault in the least, but rather a techno issue or something else. They really worked hard to try settle this but the accounting system continued to ruin our time. The food was meh. An effort is being made at providing something unique, with many of the dishes, but they were lacking flavor, proper temperature and seasoning. We got the onion tart (which was not a tart but more of a croissant/roll and it was stone cold in the middle) and the “gnocchi” as starters. The purple dumplings more resembled Spätzle than gnocchi and were barely there, swimming in a pool of a relatively flavorless broth and a bunch of tiny tomatoes and peas with shavings of Parmesan. I remarked that it was something I might come up with if there was nothing else in the fridge and I was desperate (but I’d still have seasoned it better). The salad wasn’t much better. Again, warm-ish and we were sitting right next to the kitchen, with only one another table being served. Everything needed more seasoning and the chicken on my salad as so dry and overcooked I couldn’t finish it. But the service was wonderful. The pool is lovely but no hot tub means swimming with (likely) urinating children is your only option. Plenty of seating and towels, and a lot of security to get into the pool was over the top considering you have to have a room key just to get to the floor it’s on. No room service. Weird. Bar was good! Valet was excellent, and actually having help with our numerous bags was a welcome change. So I’m rooting for the staff, but Hilton, you need to get it together because YOUR BS ruined my whole vacation then made me too broke to do anything about it. NEVER. AGAIN.

This hotel was great for our stay here in California. The room was spacious and clean and the bed was extremely comfortable after a long day out whether around Los Angeles or a 17 hour day in Disneyland. The fridge was great bigger than we expected. We managed to store lots of bottled water and a few 2L bottles of juices with all our yoghurts etc for the mornings and during the day. Fridge is a great size for trips to Target which is across the street less than 5 min walk. Bathroom and other parts in the room we couldn’t fault had everything we needed for our stay to make it comfortable. As we left they were re decorating the halls, apart from all of this we wish there was stairs to each floor instead of just getting the lift up as we were in the 3rd floor room 355. Stairs would have been nice inside the blocks as there is only a fire exit stairwell to leave the hotel you cannot get to your room via stairs. Also great for parking a hire car as this hotel doesn’t charge for overnight parking too one of the reasons we chose this as our main location to go back and forth from saving us $350/$400 compared to competitor hotels around LA.

Wow, i have to say after all the remodeling everything inside the rooms have been completly renovated, everything is completely brand new from the beds to the carpet...im a tv guy and the new 40” plasmas haanging on the wall are pretty nice with cable i can say ill start staying here more often ask for Hersh i think is how you spell it, hell give you the best deals guaranteed !!

pon checking in, my family and I were greeted, acknowledged as Diamond Members, and welcomed back as returned guests. The staff was friendly and helpful. Our room and the rest of the hotel we saw, were clean and nice. We enjoyed our one-night stay and rested well. Fortunately, everyone we met was nice and helpful. I would suggest that when team members are discussing incidents involving other guests, they do so in their private office and not while at the front desk. As I entered the front desk area, a hotel team member was chatting with another speaking ill-will about her encounter with a difficult guest. She immediately stopped once she saw me, which was when I was at the desk already and heard enough. Thank you!

We checked in at 3PM and something I did not expect was a $100 deposit that I have not paid at other Best Western's before but whatever. I thought the security glass window across the front counter like in a bank with a small slide slot under the window was funny as the window is just thin single pane glass so just about anything will break it. We quickly left our items as we had a meeting to go to. We returned around 10PM or so. There was no luggage holder or place to put the suitcase except for the desk or floor. The TV did not work well as the images were constantly breaking up so turned it off and watched programs on my laptop. We were missing one washcloth so my wife & I shared one. There was no body soap in the shower so we used the small hand soap bar. No alarm clock in the room. No bed side lamps, just two very bright ceiling airport landing lights directly above the bed. Off with those. Because it was late we did not call the front desk and made do as we were tired. We did notify the front desk upon checkout and the lady said she would have someone check it out but I doubt any notes were taken. No other comment from her like sorry or tough luck. I asked for a receipt on checkout and this took about 8 minutes which was longer than I expected. The breakfast was coffee and what looked like cereal. I have stayed many Best Western Hotels in the past and their breakfasts have been okay. This hotel is the exception. In my opinion they would be better off if they did not offer breakfast. We went somewhere else to eat. Not the experience we usually have at a Best Western. In the future back to Best Western Surf City on Beach Blvd.

Clean hotel, very convenient to Disney and Knotts. Great complementary breakfast. People complain about it’s out of date but I didn’t see or experience that. Would 💯 recommend. Staff was extremely friendly.

location of the hotel was perfect. close to some food places, stores and shopping centers. Having it next to the freeway, leaving and coming back to the hotel was a breeze. however, the tvs in the room were not connected with HDMI nor did it have an HDMI port(s).