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I been going to this hotel for 2 yrs every month for a staycation to get away. This one time hotel guests arguing in hallway disturbing guests cops called. Cops came bck 2nd night banging on guest door wellness check. I stayed 2 nights no rest, noise & scared 1st night for my safety because of arguing in hallway. It's so ghetto there now! I'm told by Mgr or night supervisor I can get refund at checkout or at least half but Mgr Pricilla Harris refused she offered me points but no money back or free night. I always stayed on 2nd floor only once 1st floor. I would have stayed 1 night on 1st floor near entrance ONLY. I believe I'm owed all or half refund for 1 night my rest was disturb I was terrified entire night. It's straight Ghetto now. They lost a loyal customer because I'll never go to that location again at Hampton Park Blvd in Capital Heights MD

Phenomenal employees at both the ”Country Inn & Suites” in Capitol Heights and ”Comfort Inn” at Joint Andrews helped me so much! DAKSH (Front Desk Manager at Country Inn & Suites) and NADER (Director of Sales & Marketing) worked quickly to find me a room at another one of their near-by hotels when an unaffiliated app had confirmed a room when the hotel was already full. The efficiency and communication with which they worked was stellar! Thank you!

Nice hotel, good service, helpful front desk. Breakfast was good, lots of different options each day. Fine location off of highway. Matches the pictures, good price, great for going in and out. Feels safe tucked back behind the road, lots of parking.

In Motel mode, the room has a large bed and good bedding, but the air conditioner is too loud, and it will start and stop automatically. Breakfast is a typical American family fast food, milk fruit drink muffin omelette basically these, it is self-service. When I checked in, the front desk was an older lady, very friendly and polite. I got off the plane from Washington and drove all the way to get a foothold and felt very warm. There is a small courtyard where you can park for free. Not far from HIGHWAY, it is more convenient to drive in and out.

We were welcomed by a friendly Front Desk Receptionist. There is no valet as described but it’s self park for $30 a day. No mobile key available at this hotel. No key drop box availble for those who checked out in the app. The hallway was as hot as being outside. Our room was clean buy AC was not consistent in keeping the room cool. Phone in the room was defective. Front Desk could barely hear you. We had to request additional bathroom stuff using the app. I requested for facial tissue since the one left there had a single tissue in it but we never got it. Complimentary breakfast is freshly made and the dining staff was accommodating. Check out was easy thru the app. The staff were all friendly and accommodating. Affordable hotel if you’re in DC and don’t want to be at the Capitol area.

I came to the Holiday Inn Express with two of my friends and the assistant manager Ibrahim was very helpful when we had some trouble checking in and he was very helpful throughout the process of helping us. Very professional and my friend and I will definitely come back to this hotel because of him.

So far I would rate this hotel a 5. From the manager to those in housekeeping, the word comes to mind, excellent. I have to single out Sheriena and Mr. Bob, who in my opinion, are the type of personnel you want on a hotel staff. These individuals have an exceptional way of dealing with all types of personalities. They both are pleasant, respectful, very helpful, and shows real concern for the customers' comfort. I really am enjoying my stay here. I would recommend this hotel to anyone interested in extended living. S. Duncan

My husband, son and I stayed at the residence Inn in April for 2 nights during our visit to the Capital. The hotel is in a great and convenient location and the ample parking is a great plus! The hotel is well maintained and the rooms are HUGE and have a small living room space. We loved the kitchenette which is stocked to allow you to prepare a meal if you choose to. There is a full size refrigerator which is a plus! This place is perfect for someone looking for a long stay because it provides the convenience of home away from home. Now the reason why they got a 3 are from me. The reception we received while checking in was absolutely horrible!!!! We walked into an unattended front desk, we patiently waited for a few minutes for someone to check us in and the gentleman who came from the back appeared to be in a hurry and annoyed as though we interrupted him. He did not greet us but rather rudely asked “Can I help you” without making any eye contact while logging into his computer and the only words that he spoke were to ask me my name and to ask for my ID and credit card and that was it! He checked us in and handed back my cards and the key card and started to walk away and I had to ask where the elevator was to get to our room. UNACCEPTABLE!!! I have traveled extensively and I have never encountered such rudeness and poor reception/customer service, ever! I do not plan on ever coming back to this hotel, which is unfortunate because I truly did like it. I liked the location, I liked the ambience which is why I’m giving them 3 stars, but the poor treatment as though they were doing me a favor by letting me stay there guarantees that I will never come back. I choose to spend my money where I’m appreciated.

The best and cleanest stay ,most reasonable pricing ,staff is on point, caring and very professional. I have recommended this to my family and friends . A safe place to stay !!! I enjoy the hospitality, and the way that the entire staff is on the same page, same agenda and same safety !