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I stayed here Friday 11/29-Sunday 12/1 and was very pleasantly surprised. Check in/check out was quick and painless and the front desk clerks were friendly and accommodating. The hotel lobby has modern decor and is inviting with the delicious aroma of fresh popped popcorn available to guests, as well as fresh baked cookies, a bowl of apples and refreshing lemon water. Coffee is available 24 hrs. Our room was incredibly clean, comfortable beds and pillows. The heater worked well and I appreciated that this is a smoke free hotel and there is a recycling can in the room. There is a vending machine with your typical snacks. I do wish there were one or two healthier choices like nutri-grain or granola bars. There is a full breakfast bar including eggs, vege “meat” patty, potatoes, biscuits & gravy, pancakes, waffles, yogurt, bread, bagels, oatmeal-all with accompaniments. The hotel is not seen off the freeway but it’s 880 and 580 convenient. It’s close to the Bart Station if you wanted to stay out of S.F. and ride into the city. The hotel is maybe 15 minutes from Oakland International. This hotel is great if you have guests coming in for special a occasion. There’s a Starbucks within walking distance, and close to Castro Valley Blvd w/access to a variety of sit down family restaurants, mini golf, bowling and a local movie theater. I will definitely Be staying here again.

First, let me say that we've never stayed here before. We came and stayed here for my niece's wedding at the local golf course. We arrived a day early and I had requested a spa tub room. To begin with the room was fabulous. It was CLEAN and regularly maintained you could tell. The spa tub was to die for. The bed had a mattress I loved it was so comfortable and the pillows were sent from heaven. I asked if I could get the address where they got the pillows and they let me buy two of them from them. The customer service was better than any customer service I've ever had my entire life and I'm going on 62. My entire family stayed for the duration of the wedding, but my husband and I arrived early and left a few days after the family. We loved the hotel and service so much we are coming back for our 30 year anniversary on July 11, 2022. This will always be our go to place for a getaway just my husband and I. It is fabulous. I can't say enough about it. The customer service was what stands out even beyond all the other fabulous things the hotel offers. It is just above and beyond any of the others. I love this place every day and every minute. May God have mercy on us. No one paid us to say these things and the hotel workers were above and beyond when it comes to service. I mean you cannot find any better service anywhere.

I’ve read all the reviews here and didn’t experience many of the issues. The place was comfortable, the room was tidy and well equipped with a coffee machine and a large television. The breakfast was excellent too!

Property location is probably one where you would stay only if visiting someone who lives in area. Recommend booking online (even last minute or while you are in lobby) as rates are lower than offered if you walk-in. There is a $200 charge assessed to credit card also that is refunded when room is checked out to make sure no damage or stolen items. It is 4 stories and when I stayed on February 19th elevator was out of order; there is also a second building that looks like it is two floors. Was on 3rd floor and could hear people tromping around in room above me. Room has microwave and refrigerator and dated furniture, with the exception of rust along top of tiles in shower/tub room seemed to be clean. An extra blanket would have been nice but heater was sufficient. Trash truck does come early in morning (unknown schedule) and could late at night hear traffic on Foothill. Breakfast is minimal and no place to sit in lobby, there is an IHOP within walking distance and a donut shop across the street that while not the cleanest, donuts are good. Wi-fi was a bit slow, adequate selection of television channels. Would say people running it make an effort but property is tired and dated.

I had stayed here before and the place and the price were a good fit. This time it was a disaster. Desk person said could not find my res and was not kind in our discussion. I said I would possibly be staying two nights. He accepted my card for one night and gave me a key, that did not work and I had to go to office to get him to come open the door. I was advised numerous times that checkout was 11 AM. I overslept and promptly at 11AM on 9/15 maid knocks on door, I apologized and said as soon as I was dressed I would come to office and make arrangements to stay another night. Promptly at 11:20 there was another knock and without opening the door I asked who was there. No answer but another knock This time I opened the door against my better judgement and there was the female manager and she obviously was not happy with me. All in all I was treated like a vagrant and when I went to the office (after putting my clothes on!) she was extremely rude and dismissive! The discussion escalated until I realized I was confronting a very unbalanced person! Bottom line she refused to make another night's reservation for me and asked me to leave which I promptly did. I would not stay there again for any reason whatsoever!

Compared with the Sheraton Hotel at Fisherman's Wharf, the hotel is more profitable. The room is large and there is breakfast. In addition to regular bread and coffee, there are egg patties waffles and fruits. The key is free parking, saving dozens of dollars.

Good service at reception everything very clean very comfortable for a good rest no problem in my stay good place for work and family stay

The room was spacious, clean and pretty quiet for the most part. The facility there are pretty nice and helpful, it’s always an easy and fast check in process.