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Bad experience staying here. The room floor was sticky. When I requested them to clean my room, they told me it is once in three days. They cleaned the floor when I insisted but not the rest of the room. Breakfast is poor quality with no cut fresh fruit and minimal number of items. The mattress on the sofa bed was soiled with big pink stains! Even though it is very close to campus, parking is not convenient. Parking access is confusing. There is a big garbage dumpster in front of the parking lot that stinks! You cannot avoid smelling the stuff as the only access to the hotel after parking the car is from the dumpster. Will avoid this hotel for my future UIUC visits.

Right in the center of downtown this Hyatt is perfect! The rooms are clean and the staff are soooo nice ! The front desk made me coffee late at night while I was burning the midnight oil on my work projects and Mike set up an amazing breakfast for the hotel in the morning! Eggs and has browns and yogurt and fruit and coffee and cereal and and and! The dining room was well maintained and the overall experience was 5 star!!!

Truly a wonderful experience! The general manager John Hammond assured me and even proved he does his due diligence to ensure the operation hotel is not subpar. During the stay I asked him a question about the pool water temperature and he immediately contacted one of his staff to re confirm that it was indeed at the required temperature before I use it. The hotel met and exceeded my expectations. Friendly staff, comfortable very spacious up to date rooms, the walk in shower was very elegant and all the amenities were in good working order. The kitchen in the room was very convenient.

We had an unfortunate incident occur on our drive north back to Wisconsin on our way to this hotel. It added at least three hours to our travel time and caused us to arrive at 2 AM. I called the hotel ahead of time to let them know that we were going to have a late arrival and asked if there would be someone there. They were very polite and told us not to worry, they will have a room for us and there is somebody at the desk 24 hours. We rolled in extremely tired. When my husband went to the desk, they were so apologetic. We had ordered a deluxe king room through *******. I’m not exactly sure what happened, but they must not have had any more king rooms, or any rooms available for that matter. However, they gave us the suite portion of a king suite that wasn’t being used, which only had a pullout sofa for a bed. They were very polite and very apologetic and offered to comp the room. We were tired and exhausted and still had another day of travel ahead of us to get home, so we were just happy to have a place to stay. I had to mark off one star for the fact that we slept on a rickety sofa bed, however, I believe it probably wasn’t the hotel’s fault. They were very accommodating, professional, yet personable. So had this not occurred, I would’ve given them a five star review. I feel bad knocking off a star. Our little adjoining suite portion, was very clean. The pedestal bathroom sink was sufficient, considering that it was really intended for handwashing rather than overnight staying. The shower was nice. The room would’ve been great as a suite portion connected to a king suite. It was decorated nicely. It had a beverage refrigerator stocked with water. The pull out bed was not so comfortable, but I was able to sleep. We have begun to laugh about the experience now, after all we went through that night. The continental breakfast was held in the attached Houlihan’s restaurant. They had hot oatmeal and nice yogurt options. There were wonderful tiny mini little cinnamon rolls. They also had egg sandwich wraps, fruit, juice, etc. The lobby was huge and spacious. There was original artwork on the walls. There was a refrigerator that was stocked with complementary water bottles. I wouldn’t mind staying there again if I could get a regular room.

The hotel was one of the regular go-to properties when visiting the area, but never a standout. This time we had problems with room plumbing, missing items, noise outside the room and a staff that was expert at robotically citing hotel policy, but not expert in listening to customer requests or offering a creative win-win solution for both that would have really helped me and required little of them. The breakfast was so-so, borderline inedible. I'd approach with limited expectations. Not my favorite hotel in the Urbana-Champaign area.

We arrived late on a Friday night. We are titanium lifetime members and had received a suite upgrade so was excited about that as I had my wife and teenage daughter with us. There was no mention of our status, nor anything offered (breakfast, points, etc). When we arrived in the room there was a smell, a musty odor, covered up in part by some sort of fragrance. Unfortunately the room was not in good shape. We first noticed there was a sofa bed that accomodated one, but had no sheets, blankets, pillows in the room. We attempted to call the front desk but both of the phones in the room were not connected/not working. So walked back to the front desk to get some of the items needed to sleep on the sofa bed. Unfortunately when we opened it it was very dirty so my daughter slept on the top of the (curved) small sofa. In the bedroom their was a large web above the bed and in the main room we opened a drawer when looking for the sheets and the drawer wouldn't even close half way. I reported these items to the front desk.

The Hilton Hotel has nothing to say, the rooms are large, the service is good, the dining around the hotel is also very convenient, the hotel service staff is very attentive and enthusiastic, it would be better if the breakfast time can be postponed a little

I had a good rest~~ Luggage storage is also free after check-out time~ Everyone was very kind! (And because of work, I checked out after check-out time, but I understood everything!)

The hotel is short 7-minute ride from the airport. The University is very close at just over a mile away. The hotel has many food options within a short walk and even a Harvest Market Grocery store that serves hot food as well as a full grocery store. The hotel staff was kind and got us our rooms quickly. The rooms were clean and large. The full galley kitchen was nice for heating up foods. It has a full size dishwasher and microwave. They have skillets in the lobby if you prefer to cook something more in-depth. The bed was comfortable but the pillows were kind of flat. Be sure to ask for more upon checking into your room. The room also had a pullout couch and privacy curtain. The WiFi was fast but requires a password. The hotel has many amenities to include an indoor pool, fitness room, outdoor grills, and a breakfast bar. The fitness room has cardio machines and a cable machine. The grills were the only thing open during my stay due to COVID-19. The restaurants nearby were allowing seating both inside and outside during my stay