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The hotel is nicely decorated with really comfortable beds. There’s a nice bar and small restaurant on the ground floor as well as the M club for medallion members. The M club wasn’t well stocked when we visited so we stopped by the restaurant. When I told our server, Kane, I was a bit under the weather, she offered the best herbal tea. Kane was so friendly, helpful and went above and beyond. She even made sure the next shift had the recipe so I could enjoy it in the morning. Great stay.

What a pleasant surprise! Clean! Kind! Knowledgeable! Friendly! Happy! We’ve never stayed at a better Holiday Inn. From the minute we drove up the grounds were impeccable. The facility was immaculate! The staff were helpful, friendly and accommodating. Everyone seemed genuinely to care and were so courteous. They were happy to be at work. A rare find indeed!

Clean, simple, near everything. We stayed at this hotel for another baseball tournament. We are from California, did not know our way around, but this was a GREAT location. Directly across from a mall. The mall has many food options and lots of shopping. The hotel itself was very green and offered many options such as EV chargers, water bottle filling stations and a good breakfast in the morning. There are no bars or restaurants on site in the hotel, but while we were there they had a happy hour with free wine and beer a few nights during the week. The pool is very basic and small, but we enjoyed ourselves.

My family made a reservation at this hotel for a 4 day stay over the Christmas holiday. I had reserved a 2 bedroom suite with a water view, but when we checked in we were given an ADA room that was heavily modified for wheelchair access. I asked the front desk manager to switch our room to a normal non-ADA room, but was told there wasn't one available until tomorrow. So, our stay started out with an issue, but the manager fixed it the next day as promised, but we now have a view of the parking lot and not a water view. Some other issues came up during our stay, such as unreliable hot water, difficult shower activation, WiFi internet connection problems, dirty dishes, missing bathroom shelf. Pros: - Free complimentary hot breakfast (except Christmas Day) - Nice laundry facilities - Safe, walkable surroundings - Reasonable room rate Cons: - $15/day for parking - Paid for water view room but got a parking lot view - The hot water for showering was very inconsistent. Mostly just lukewarm water  - The shower in the 2nd bathroom didn't work - Maintenance crew seems to work inconsistent hours - Given an ADA room because it was the only one available  - Our room was never cleaned during our stay What I've learned from this experience is to use the Marriott app to check in as early as possible and ask for a non-ADA room. If the app is glitchy and doesn't seem to work, call the hotel directly and ask for a non-ADA room. When I checked out, the general manager did ask about my stay and I filled him in on my experience. He did seem to sincerely care about what I told him, and offered us some compensation which was a nice gesture. As such, we will try this hotel again in the future to hopefully have a better experience.

Staff was very friendly and always available. There was plenty of parking. The rooms were spacious and the beds comfortable.

The staff was very nice all the way down to the housekeeping... The apartment was clean and very nicely decorated... The only thing that I think they could improve on is trash cans, a plunger, a coffee maker, cups and a couple of small pots 1 pan with lid and dishes in the rooms they can even be disposable dishes and eating utensils... Other then that the stay was excellent... Would most definitely stay again and tell anyone I know that is looking for a nice place to stay to stay here... Daughter was upset we had to go...lol

My husband and I have just completed a stay at this hotel. The room itself was nice, clean and comfy. However, Alexandria at the front desk was not nice at all. She had a bad attitude in general. My husband, myself and our dog had just completed a lengthy amazing stay at a Sonesta ES Suites, but unfortunately there were no availabilities for the upcoming dates. So we decided to go to this hotel since it was reasonably priced. We are having work done on our house that is taking longer than expected so we had a lot of bags and belongings with us. My husband called ahead and asked for a ground floor room for our pet, and mentioned this. When we arrived however, they didn’t charge us the deposit for the pet which we honestly did not realize at the time. When my husband went to the front desk later on to get a snack, Alexandria very rudely told him that “a maintenance man saw a dog go into your room” in an accusatory manner. My husband attempted to pay the deposit at that time but had problems with his credit card. We paid the next day, even though our dog ended up leaving to stay with friends. As if that wasn’t bad enough, this morning I went down to the front desk around 11:15, to ask about a luggage cart and a possible later checkout (even by 12:30, nothing big) she rudely said No, we are fully booked,etc, etc. I then asked her for a luggage cart because we had a lot of bags (as mentioned above) and she said, We’ll if there’s none at the front then we don’t have any available. Not, let me ask housekeeping or any type of help. Luckily a housekeeper passed by and was concerned and wanted to help and got a luggage cart for me. When I checked out, before I returned room keys, I asked if she could allow the room key to work at the side door where we were packing up our car and she said, No they stopped working at 12 o’clock. I am a very well seasoned traveler, who has lived in many different states and 2 foreign countries and this person was one of the most rude and unhelpful people I have encountered at a front desk. If this is the impression you want to put out about your brand culture, then that’s not good business sense. The reception desk is the face of your hotel and should be run by a pleasant , helpful person, not someone who couldn’t care less about the vibes they put out. Disappointed is not the word and rest assured we will never be back. 2 Stars for clean, comfy room and nice housekeeper.

This Homewood is an older style property with the split buildings. I was only here for a night just on a layover and visiting a friend at Sky-Harbor. It was a really good rate. Was it perfect? No. But it was reasonably priced and I got a one bedroom suite (I was expecting a studio). I am unsure how the breakfast was as I missed it as I was asleep haha, but overall it was good. Nice pool and hot tub it looked like fun! Elise and Josh were super nice and efficient as well! There’s a parking fee to park here FYI! It is $15 I believe!

The hotel was very comfortable, clean, well-maintained and affordable. What really made this stay a standout was the incredible, kind, go above and beyond service by the employees. Lisa at the night front desk was amazing, helping us get hot chocolate at night, giving us the best room available in our price range, and always had a kind and welcoming smile. That pretty well describes the breakfast staff, the maintenance staff and everyone who worked the front desk.