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For business travelers, this spot is perfectly situation along the Northeast end of the Loop, meaning that you can get to River North by foot and the convention center via the L easily. The checkin process was great, and the staff were friendly. I was surprised by the $25/night resort fee at checkin (the place aint' a resort), but the clerk gave me a free drink voucher and handful of free breakfast vouchers that I used at the coffee shop each morning, which helped reduce the overall shock to the system. (The coffee shop does a mean chai latte and is a nice place to work on a laptop if you're early for checkin.) The vibe of the hotel itself is pretty sweet. If you're into bright colors and neon sign, then this place is for you. The rooftop bar gets a little clubby in the evening, so if that's not your scene, then arrive when the sun is still out. The room itself was lovely and clever—I liked the sliding doors that separated the bathroom/closet area from the bedroom. Overall, would def stay here again if I'm back in Chicago.

The Pendry is a beautiful hotel in an historic building situated close to restaurants and museums. They provided an exceptional guest experience, especially Muriel at the front desk)! When we checked in, Muriel asked if we were celebrating a special occasion. I told her we were celebrating my husband’s birthday and she upgraded our room. During our stay, Muriel sent champagne with a kind note, which made us feel very special. In the morning, Muriel asked where we were going and offered us directions and tips. Upon check in, all guests receive a welcome cocktail and a voucher for 1/2 dozen oysters at the hotel’s restaurant Venteux. The food at Venteux is fabulous! We also enjoyed the cozy bar where the bartender remembered our favorite cocktail each night. The Pendry provides a memorable

Loved our time at the Loews Chicago! My husband had a meeting in Chicago and my 7 y/o son and I tagged along. The staff was beyond amazing. Everyone was so helpful and welcoming. The hotel was very family-friendly while still having a 4-star hotel vibe. We had a Junior Suite which was perfect for a family. Only funky thing was no window in our living room - but we had a nice view from the bedroom. Bathroom is huge! We had a large walk-in shower and big tub (which my son loved). Location is fantastic too. Easy 10-15 min walk to both Navy Pier and Millennium Park. Plus a Starbucks inside the hotel. Plus a Whole Foods across the street. We will definitely be staying here again when we visit Chicago.

Great experience, wonderful staff. Only complaint was chromecast in room didn't work, but what a first world problem! View of the city was amazing and we had the pool to ourselves all weekend. Won't hesitate to book again.

I am a guest of your's. I am very happy here. I sing highly of your service. First of all, the hotel is so beautiful. It looks like a garden. I enjoy it. Then, foods are delicious and some of them are amazing. Most important reason is that the bed is so big and soft that I don't want to get up every morning. It's wonderful here. I can't believe it that I must leave. I want to live here again if I come to this city again.Thank you.Sincerely yours a guest.

I had a very good experience staying at this hotel. First of all, the hotel room is very comfortable, the bed is neat and clean, and it provides me with a good sleeping environment. In addition, the hotel's facilities are also very complete, including free high-speed Wi-Fi, air conditioning, mini bar, etc., which met all my daily needs. The hotel's restaurant is also great, providing a wide variety of food options, allowing me to enjoy delicious dining services during my stay. More importantly, the hotel's staff have a very good service attitude, are enthusiastic and considerate, and solved various problems I encountered. Overall, I am very satisfied with my stay in this hotel.

It is located next to the lake at the north end of Michigan Avenue in Chicago, and it is the best location with the luxury street right next to it. I also plan to stay at Daumeng.

The hotel is very clean and tidy. The biggest feature of the room is the floor-to-ceiling windows. The scenery outside the window is very clear. Although there is no bustling Michigan Avenue, it is still good! There is a bar on the 18th floor of the hotel, not big. The hotel has a restaurant on the left side of the hotel entrance, named Somerset, in the room can also book this restaurant in the room dinning, about twenty or thirty minutes to deliver the meal to the room. I really like the bathroom's minimalist wash suit, which is white tea, especially fragrant and comfortable. Shopping, dining and entertainment are nearby. Not far from there are Chinese restaurants, such as Imperial Lamian, Old Sichuan, MingHin Cuisine, Shanghai Terrance, which are just a few minutes from Uber. Royal chef and old Sichuan are very popular! It is also 10 minutes from the hotel to the famous scenic spot Michigan Avenue, which is also close to Navy Pier and Millennium Park. The fly in the ointment is that the sound insulation in the hotel is not good, the guests from the opposite side of the room can hear the opening of the door, but the overall is good!

1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nightmare. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

Firstly, let me say that this property is not clear about it being a hostel. It is better suited to the under 25 crowd that could care less about niceties and a typical hotel quality experience. We were unaware and booked having been lured in by the eccentric styling and bright pictures. We had no idea what we were getting into. We booked into a premium king room. Upon entry, we went to go open the blinds and realized they were being rigged with a shower curtain rod instead of being replaced. The bed took up the room in its entirety. A postage stamp really. To our astonishment, we had a view of a dilapidated parking garage. The room itself had zero space, and the pictures posted of our rooms’ desk was a literal catfish as the space was nothing like it was advertised. Mind you, we opted to upgrade into this space at a much greater expense. $100 more. We went down to front desk to ask for another room, and even offered to pay more if that’s what we needed to do. We are not the kind of people looking for more for nothing. We were given the option to take a Queen room as our only option, and although a downgrade the view was promised to be less depressing. We took the new keys without an adjustment in price, which we assumed would happen. When we got up to the new room, we were surprised that it was actually smaller. Seriously, my bathroom at home is larger. When we opened the blinds here, we were literally half crying and laughing in sheer frustration by what we saw. The window had imbedded chicken wire throughout, and the whole top half was distorted glass, completely blocking any vision to the outside. As if that weren’t enough, the glass was completely cracked throughout. I’ll glaze over the 3sq feet of carpeting that was horrifically stained and de-threaded, the chipped worn furnishings, the antiquated tv that had no streaming, the ants crawling alongside the bed and the stained ceilings. It’s only saving grace was the bathroom which was decent, clean and had good style. This hotel/hostel was more expensive than the AC Marriott, Aloft and many other good, clean and trusted establishments. Upon checkout, we spoke to a woman at front desk and asked when we could expect the difference refunded. I approached calm and kind, and she rebutted with attitude, f-bombs (like actual repeated effs!!!) and rancor. I remained calm, yet persistent. She literally threw me to the manager, Emmanuel who was mild mannered and had no insults. He quickly understood what I requested and he assisted in refunding the difference. The woman, however needs anger management courses and a solid instruction on how to treat guests. She should definitely choose a different job she actually likes. I won’t mention her name because karma will sort that one out itself. In closing, it’s safe to say that I would never stay here again. Based purely on the front desk departure experience alone.