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I encountered a rare tornado flood in the Hudson Valley of New York State. Water and electricity were cut off overnight. I booked two rooms on Ctrip overnight. I woke up in the morning and fled to this hotel in Chicopee. Arrived at 10:30 in the morning and told the girl at the front desk about our experience. After reporting to the manager, they arranged a room for us to wash and rest in ten minutes. At 1:00 noon, they gave us a second room. The hotel is just a few minutes down the highway. There are many restaurants around. It is very convenient. There is also free breakfast and free Starbucks coffee the day before yesterday. Clean, safe, good service, half an hour's drive from Amherst College

Booking.com didn’t post my review and I know TripAdvisor will! 1 star for a working AC is about all I can give. From the moment you walk in the foyer with the cracked floor tiles, everything is dim and dingy! None of their hand sanitizer stations had sanitizer in them… maybe that’s why they make you wear a mask! We opened our room door and it smelled dank… a stale smell. I quickly sprayed everything down with Lysol as the room was dingy and old looking! I looked at the pillow cases and I said to myself “there is no way in hell these are fresh linens!” One pillow had a stain. I pulled back my sheets and yup, they were wrinkled like someone slept in them… they just pulled them up tightly instead of stripping the bed! I will strip it myself in the morning to at least guarantee the next person gets fresh sheets! (Look at my pictures and judge for yourself!). Shower was gross and not cleaned… hair from previous guest still on the walls! Mold or dirt on the bathroom walls. Some kind of gross stain on the curtains. Opened fridge to find a bunch of leftover fried rice on the bottom shelf (loose rice, not in a box). This place is not worth $139. Go stay at LaQuinta instead! YUCK Yuck yuck!!! Thank God I’m only here 1 night!!! They should pay YOU to stay here! Avoid room #219 although you will probably find the same in the rest of the rooms! If you don’t have enough cleaning staff then shut down half of your rooms! Flash on my camera makes hallway look 100x brighter than it is!

good location but was not worth the price

We noticed a terrible smell in the room when we arrived, it was as if someone boiled some kind of ramen from a package every day in there. Next, we noticed a bug on the curtains, not to worry, killed it and thought ok... that happens. That night we were awoke many times during the night by slamming doors, laughing and loud talking in the halls. We had to be out by 7am, this was not good. I called the front desk at 2am to let them know what was happening. The women I spoke with didn't seem surprised and said she would check it out. Still went on, awake again at 3am and 4am. When our alarm finally did go off and we left the room there were two bags full of fast-food trash outside the room across the hall from us. I spoke to the front desk and said we would not like to stay the second night we had booked. I was told that was fine and given a small apology and told that the guests had been staying long term and that was their last night. NO thank you - we checked out and now staying at the Holiday Inn Express in Downtown Springfield. No smell, friendly & helpful staff and clean rooms. Don't book this hotel, you will not enjoy your stay.

Booked the hotel well in advance, arrived and was pleasantly surprised with the accommodations and proximity to the BIG E, which we visited today and was on our list of 'to-do's'. We were efficiently greeted by Caroline at the front desk who was very personable and hospitable. A day later, she assisted me and my wife with printing out some show tickets when I was having trouble connecting to my PC or the the hotel's printer. She saved the day and was once again happy to help. All in all the room is clean, comfortable and the bed is nice too. It is a bit noisy since the Mass Pike is just out our window and a toddler could be heard at 1:30 am in the morning from the floor above, but all in all it is a good location and value. Another bonus is a Tokyo Japanese restaurant attached to the hotel but operated separately. On our first night arrival we dined and experienced a wonderful hibachi cooked and served dinner as good as any we have ever experienced. All in all a good stay so far.

It's Hilton, as always, good

This hotel really surprised us. You never know what you’re going to get off of the interstate but we were pleasantly surprised! Everything was clean, breakfast was great, and the staff were so kind. We enjoyed using the pool which was a bit cold, and the kids loved the foosball table. Would recommend. Only downside is the rooms are very tiny.