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Excellent stay with you, your staff is very good manners and quite helpful with the surroundings of businesses that were nearby the hotel. Very clean rooms and comfortable king size beds, definitely will stay at your hotel again.

This is my second stay at the Century House - my daughter moved to the area last year. This time we had a good-sized group of family with us for two nights including a day at Saratoga Springs race track so we reserved three rooms. When we arrived at 3:15 only one room was ready. By 4 the other two still weren't ready and since they were in the same area as the one room we could use we could see that there was no activity in the rooms. We went back to the desk and were then given two other rooms on the same floor that were ready...not sure why that didn't happen initially. We also noticed that the original rooms were still not ready by 5PM and it seemed the same way the next day - it's odd to see the hallways full of housekeeping at 5PM. If you want to check in to your room anywhere near their 3PM checkin time I'd suggest calling ahead. Other than that everything else was excellent. The rooms have been updated and are very nicely appointed. The morning breakfast is good and the workers in the breakfast room are just awesome. Friendly, helpful etc. We were there during a heat wave so cooling off in the pool in the afternoon was perfect. We had a drink in the tavern one afternoon and the bartenders were so much fun we wanted to go back but just ran out of time. We'll definitely return to the Century House on our next visit to the area in the fall.

Let me start by stating it took almost 5 minutes for someone to come to the desk after being beckoned by myself loudly. The room that we had chosen during checkin in the app had been reassigned prior to checkin and there were no king suites available on the first floor. I was sent to a suite on the second floor with my family very late at night and it was a Queen suite which we booked a king. I went back to the desk and was told the associate who changed my room earlier had also changed the code on my reservation to a queen suite. So we were finally placed in a king suite on the third floor. Upon going into the room it was not a great experience either. The room was so damp it was literally icky to even touch the bedding it, my kids were tired so we stayed in the room. I went to feed them and had to wash every plate and silverware because they were dirty with food stuck to them. I was so disappointed and disgusted. So the next morning I went to speak to the manager and he apologized and said he would get us into a room at least on the first floor and refund 50 dollars for my first night 7/28. I have yet to receive any reimbursement. We had to wait for the room, and when we finally got to it the light was broken under the microwave which hindered my kids from having their typical night light without me having to leave the bathroom light on. Also the dishes were filthy. So much so I just brought it to the manager the next morning and all he did was apologize. I would like follow up on this as our experience at a home 2 has never been this displeasing!

Parking space

My wife and I used to love this place, and stayed here a number of times in the past….but this recent stay was like a dip into the inner rings of HELL. First, when we arrived our sheets and bedding had human hair on it, and obviously was not cleaned at all, but half-way shuffled to give the appearance of a made bed. Strike one! We did get moved to a new room, but that was not a good way to start our vacation. Then, we went to take a swim. Please know we had called ahead of time to make sure the pool was working, as we got the hotel for the purpose of taking our son swimming. That is why we booked it. The pool was ice cold, like the final ring of Hell in Dante’s Inferno, like totally freezing. I lasted a few minutes then pulled my kid out for fear he would get sick. (I did get sick by the way, the following day.) I called the front desk to ask about the heat in the pool and they said they were waiting on a part. I figured at least they were working on it and let it go. The next day we try to swim again and this time the pool is shut down, totally not working. Not a big deal except we had booked the hotel simply to use the pool. We asked to speak to the manager, and the woman at the front desk (who was very unfriendly) said she couldn’t find her but would have the manager call us. After several hours and no phone call from the manager, we decided to take a day trip to Oneanta where my wife went to school….since watching TV in a hotel is not that exciting and we had booked the room simply to use the pool. STRIKE TWO! We got back late that night, and I started not feeling well. The next morning the pool was still broken, and still no call from the manager. We went to breakfast and my son wanted the sausage offered but the pan was empty. There was more than an hour left on the breakfast schedule. We waited at least 20 minutes and no one was visibly working the breakfast and no sausage appeared either. So, I went to ask the front desk about the sausage situation. It was the same miserable woman as before at the front desk. The woman at the front desk was rude, and said “I don’t work there” when I told her about the breakfast situation. I thought ***? She cannot call or buzz the breakfast people from the front desk and inquire? I asked her: “does someone work there?” And she replied yes and told me to go back and find them. This I found to be very odd given we are in times of COVID and inviting people to go into a food prep area seemed weird, but I followed her direction and went back there, and found a middle aged woman so in love with her cell phone, oogling it as if it was the greatest lover she had ever known, and not seeming to be doing any work at all. I asked her about the sausage and she gave a one word reply of: “finished.” Really? It was an hour left before breakfast ended and they are going to start shutting down the options? I went back to my table, and my very disappointed 6 year old who didn’t get to swim other than a few minutes in a few

This was our first stay at this particular Residence Inn. My feelings on it are mixed. First impression, was that the signage and entrance to the facility on Wolf Road was very unclear. The Courtyard by Marriott is accessed by the same entrance, but the signs indicating that the Residence Inn is also accessed from that driveway were not clearly visible, causing us to have to turn around and approach it from the opposite direction. Also, we were a bit confused when we walked into the very futuristic-looking lobby and saw only a sign saying ”Courtyard by Marriott”, no sign saying it was a residence Inn. Not sure if both hotels are accessed from the same front entrance, but we were a bit unsure if we were in the right place. When we entered our one-bedroom suite on the 5th floor, we were impressed with the modern, clean design of the suite. It was quite clean as well. I wouldn't necessarily call it ”pristine”, but it had the appearance of cleanliness. Aside from the confusing entrance issues mentioned above, my only criticisms are not anything that the management has any control over, but is the fault of corporate decisions on the design, furnishings, and furniture for the suites. The bed was comfortable enough. The sofa, however, was not. It was rather stiff and hard, and had very little back support. The kitchen was clean, but the refrigerator had no ice maker (ice was obtained by the ice machine on each floor - ice which promptly froze into a solid iceberg after being transported back to the suite and placed in the freezer). There were not many pans. The dishes were on an open shelf instead of in the cabinets, and the cabinets were, for the most part, empty. I did, however, find the toaster, in a deep drawer. Instead of a small table with a couple of chairs as is provided in many full kitchen suites, this one had a ”breakfast bar” in the kitchen with bar stools which we did not even attempt to sit on. Not the most comfortable option for older folks like us. The TV in the living area proclaimed that one could hook up a device to the HDMI port in the back of the TV in order to view content on our own devices, but several attempts to do so resulted in nothing but a black screen, so we gave up on that idea and watched reruns of HGTV house shows instead. Would we stay here again? Most likely. Would I recommend it to other travelers? Sure. The inconveniences were minor. And the futuristic lobby is something to behold!

Very clean and tidy hotel, we provide a good rest experience for the tired road. The buffet breakfast downstairs in the lobby can make your own pancake. Close to the airport, there are shopping centers and parks next to it, which is very convenient.

Starting with our check in, the young man at the counter was extremely nice and professional. Our room was what we call a classic stay, everything was clean, plenty of towels, roomy, everything was in working order... everything you want in your room including quiet. The breakfast, Dana, recommended the Lox and bagels and it was delicious. The service was wonderful. So overall, this was an outstanding stay. Try this hotel, it won't disappoint.