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Room was spacious. Typical hotel decor. It was quiet and they offered breakfast, 2 things we look for when traveling. I found the couch uncomfortable but was only here for a few hours then overnight so that did not really impact my stay

Our room was well appointed and clean. We had a first floor room which was the quietest room we have stayed in for quite a while. Breakfast was ok, but could have benefited from more hot foods. Staff was very welcoming and helpful for suggestions for food delivery. They have it decorated for Halloween, which was really cute.

Very good choice

This is a review for the spa within the resort. My husband and I had a couples massage with massage therapists; Eleia and Stephie. I cannot say enough good things about the massage itself and the amenities. Eleia and Stephie both made sure to ask more than once, is there an area you want us to go back over? Who doesn't want to be asked, before you turn over and before the massage is over, what can I do to make sure you are relaxed? After the massage, we were again encouraged to take a seat and relax, and they would be back to see how we were feeling, and if we had any questions about the massage. My massage therapist pointed out that I had a rough spot on my heels and stated that the foot scrub she had used was placed up front, in case I could benefit from this product. No pressure to buy. The amenities were clean and enjoyed by us both. I have decided I would like an ice room for my dream home. Strongly recommend considering the spa while visiting the resort and asking for Eleia or Stephie.

Very elegant downtown hotel located next door to the theater we came to enjoy a musical for our date night. Very clean and comfortable, staff was great, very friendly, restaurant looked wonderful but we didn’t have time to enjoy... would highly recommend to everyone.

The staff at the hotel did not attend to our needs and were rude! When we checked in, we were told the was no parking available for the night. We were there on a Saturday night, 7:30pm just 30 minutes before our dinner reservation at 8:00pm. Thats when we learned we would have to find a place to park on the street. GOOD LUCK! Or we could park at the local ramp for $10.00. Really? They have 40 parking spaces for the entire hotel! You pay $222 for one night and basic room with NO PARKING! When we asked to talk to the Manager, we were told we would need to talk to him in the morning. The next morning, we did talk to Isaac Pena, Front Office Manager. This conversation proved to be a complete waste of time as Issac did not care about our parking experience and did nothing to solve our concern after spending $222. We could care less about the $10.00 it was the fact that they have this as a company decision to tell the Guest at the time of check in they can spend their time to look for a spot on the street or pay someone else for the bad amenities the hotel is happy to make it your problem to find a spot for your car. So, for $10.00 we can BE UNHAPPY! There are 50 other places you can stay with parking provided right outside the front door in Davenport and without the bad management skills to deal with. As a Platinum Elite Member, YOU DO NOT WANT TO STAY HERE! Not even if the room was FREE, the staff and Managment there will not make your stay a nice experience. I will not go back! We will plan our next stay in Davenport at the BLACK HAWK HOTEL, spend the extra $30 to experience a real hotel where they care about your stay. Mark E- Galena, IL