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We ended up coming in a night earlier than anticipated which meant we had to stay for two nights. The room was basic. Bring your own pillows; there is not a regular sized pillow in the rooms (it was almost like a square throw pillow). The heat lamp in the bathroom did not work and it was very dark in there. It was very difficult to regulate the temperature, the thermostat was located right under the window which had a terrible draft. It was also extremely dry in the room. Our room key did not work for the second night we were staying; we had to get the front desk staff to re-activate it after being locked out of room. Very basic workout facility, during our stay one of the two treadmills were operable. We had to ask for a breakfast voucher for the restaurant that shares a parking lot with the hotel. The parking lot is very small and difficult to maneuver around in snow. Shuttle pickup from airport was okay, took about 20 minutes on New Years Eve. For quick overnight stay this hotel is sufficient but for multiple nights I'd stay elsewhere.

The environment is good and the service is good, but you have to pay for parking, 18 dollars a day. It’s very close to **, just next door, not far from the outlet, about three traffic lights will arrive

Our lives are getting farther and farther. We can all be together when we are all together. Our children are together whether happiness is happiness or pain is struggling in the next week.

The hotel is not far from the airport. You can hear the sound of planes flying nearby. The room is very big and the air conditioning is very powerful. The breakfast in the hotel is very rich, with many kinds of food, which is very good

Just need a hotel close to the airport for the next 15hrs long flight. Services are good and the shuttle runs 24hrs. Also they give out free chocolate chip cookies. Very secured area and they have parking lot security for people who have their personal car. Keep in mind the fee for parking is $20.

Upside was the price of the room and the location. The hotel is on a bus route to O'Hare, and walking distance to the center of Des Plaines. The room was clean and comfortable and quiet. The property as a whole was somewhat worn, with construction on the pool making a mess in the hall, and some services like the elevator problematic. The staff was helpful and friendly. Breakfast was good, except the eggs were a bit runny.

The girl at the front desk was very enthusiastic and patient. The hotel bus was very convenient, running every half an hour. International flights need to call the hotel at exit T5E and then notify the driver to pick you up. Domestic flights need to wait for the shuttle bus at exit T2C, no need to call. There are several restaurants around the hotel, such as TARGET. The hotel breakfast is not bad, there is hot water in the lobby, and coffee is free

The best thing is that it feels like a hotel, not old-fashioned, but more like an express hotel, very comfortable

The room is large, Booked suite, The structure and design are very reasonable, The space is well used, There is a kitchen where you can cook something to eat. 300 meters next to the target, And panda express.

The two women checking me in at the front desk were extremely friendly and helpful. The gentleman that was diligently clearing the snow from the parking lot and walkways was appreciated as well! All interactions with staff was pleasant and seemed genuine. As others have pointed out, the pool was clean and the kids loved it. We loved the clean hot tub. The warm sausage biscuit gravy was awesome! I completely understand the public health reason for the grab and go selection, but a warm breakfast was a nice touch in this environment. Typically traveling with a family, the warm breakfast and multiple options is one of the reasons why I choose to stay at a Best Western when traveling. For my level of comfort the bed was so-so and little on the firm side and I could also say that I wasn't blown away by the pillows, as some have either raved about the both or ranted. I slept ok, but my wife didn't. Our sleep assessments are a little different. Overall, the room temperature was well regulated and I didn't hear other guests around me. We stayed in a King Suite and the leather couch was nice touch in the sitting area. Two items I would suggest for improvement. One; add recycling cans. Most hotels now have a recycling can or two in the rooms and if you're going to ”regulate waste” by having soap dispensers in the shower, then you should have recycling cans in the room for the plastic water bottles that you provided in our room. Additionally, with a grocery store across the street it would make sense that guests would stop there and consume products that would have recyclable waste. Suggestion two; in the King suite maybe consider moving the location of the television and adding a swivel arm mount, so the tv can be easily seen when spending time in the sitting area and when in bed area. Overall, I was happy with my stay and I'm sure I will be back again for a longer stay.