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We were traveling from Nashville to SWFL after a long Thanksgiving - we stopped halfway in Dothan - AL . We were traveling with leftovers so we wanted the full refrigerator- there was a pullout bed for our son and he asked for a blanket - I went out in the hall , as late as it was Nakisha was still cleaning a room - I asked her where to find an extra blanket - she told me the front desk - then came and got me at the elevator she had found one in a closet - she wanted to make the bed came in with everything- With me telling her no - she wouldn’t hear of it - she came in set everything up and I knew she was late on a holiday - I have never had service like that . I went to grab cash to tip and my son or I had no cash - she said “ that is my job , to make sure you and your family have all that you need to be happy , I don’t need anything else “ to know she needed to get home to her family but took all that time to serve my son ! Every staff member was amazing but Nakisha was next level ! I now know where we will always stay on our drive through !

Always a pleasure and very comfortable, nice friendly staff great atmosphere and close to a lot of n8ce eating joints

We stayed there on Friday January 5. We used digital key. We had stayed here before. It's an ok hotel. We got our room on the 3rd and highest floor. The ice machine was broken on the 3rd floor but my husband was able to get ice on the second floor. We returned on January 15th. We again used digital key to check in (no need to go to the front desk). Our television was blue and we could figure no way to adjust the color. The ice machine on 3rd floor was STILL broken. As we were sitting there, our door opened. My husband saw the man who tried to get in, the guy was given our room as his. My husband went to the front desk and asked about the mishap. The front desk lady (an older woman) apologized and said she was trying to fix everything. The poor guy also had to go back to the front desk to obtain an unoccupied room. At one point, we had 3 rooms assigned to us in the app. When we left on the morning of January 16, we checked out at the front desk. We explained to the younger front desk person what had happened. She agreed that she had NO idea how someone else got a key to our room. I asked about the ice machine and said that we had been there 10 days earlier and she said, ”I think they are waiting on a part”. When I explained that our TV had a blue picture, she said, ”I think that someone is working on that”. We are Hilton Honors members, and thought that Hilton had a guarantee. We got nothing for our troubles. Not really even an apology, just excuses. Though we will probably continue to stay at Hilton properties, not sure we will stay at Hilton Garden Inns in Dothan again.

Room smelled like urine upon waking. It was so strong I initially thought it was coming from the mattress we were laying on. Turns out it was coming from the A/C. We didn’t notice it upon arrival as there was a strong air freshener/cologne smell in the room. The tv screen was damaged as if it had been punched at some point. There were stains all over the ceilings. Also, the staff (which all seem to be related) is also very pushy about check out and if you are packing your car at 11:00 they will start harassing you every few mins until you leave.