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A relative and I stayed for one night while in town to take care of some family business. The lobby is lovely and makes a good impression at check-in. However, the quality immediately goes downhill as soon as you get on the elevator. The rest of the property is in need of an upgrade. But our room was clean and comfortable. The worst part of our stay was that the wifi was not connecting. I spent almost an hour trying to get connected because I had to do some work, and was not able to get connected the whole time I was there. Since it was after hours, there was no help to be had. The next morning, the front desk associate said that they’d been having trouble for several days. If I had known that, I wouldn’t have booked it. They did offer me some additional points for the trouble, which was appreciated. The high point of our stay was breakfast at the bistro (it’s not free- ran nearly $50 for two of us.) The associates who helped us were Pam and Daniel and their service was top-notch. They’re both so friendly and welcoming that they make you feel like they’re actually happy to be helping you. That is rare these days. Big thanks to Pam and Daniel!!

Hotel service is attentive. There are breakfast and afternoon tea, although there are not many varieties, it is not bad to eat around the hotel. There is a canteen downstairs, you can choose more. The room is large, with kitchen utensils, and you can buy it yourself.

I stay at Marriott properties almost exclusively. Generally the service is very good, rooms are clean and it’s a decent value. None of the above describes our experience at Springhill Suites. We had a five night stay. Virtually from check in to check out there were issues. At check in, we weren’t even welcomed as Gold Elite members. The check in person had a script that she stuck to so if this were the first time or the 300th time, she didn’t veer from the script. I asked her if we could have bottles of water (they are supposed to ask if you want 250 points or water). She advised that for our five night stay, we would have housekeeping only on Thursday and Saturday. (Our check in was on a Tuesday). Upon entering the room it was moderately clean but the carpeting is stained, wallpaper in the bathroom is peeling and the toilet “whooshes” every few minutes (probably needs a new flapper or something like that). The closet has shelves (no dresser which is a bit of an issue when you are staying for 5 nights) but the shelves were filthy, dusty and sticky as if someone spilled something but no one cleaned it up. They have a notice in the bathroom to conserve water and reuse towels. Nice thought but there’s nowhere to actually hang a slightly used towel. There’s one robe hook in the bathroom that could potentially be used for a towel but since the counter is small, and there were two of us, I used the hook to hang my cosmetic bag. So towels piled up on the floor. We made our own bed on day one since we knew there’s no housekeeping. No big deal. But on day two (Thursday) when we were scheduled to have housekeeping I asked if they could come before 10 am or after 11 am because my husband had an important call from 10-11 so I didn’t want him disturbed. So when did housekeeping knock - at 10 am of course. I was able to ask the housekeeper to come back but she obviously wasn’t advised by the front desk of our request. She did come back later in the day and did a modest cleaning. At least the towels were no longer on the floor. We made our bed on Friday. Again, no big deal. On Saturday we were scheduled for housekeeping. We left the hotel at 8 am and didn’t return until 2 pm. I was shocked to see that the room was still not cleaned. I went to the front desk, told them I was going to their gym and then planned to shower so could housekeeping come at 4:30, when we would be leaving again. She said no problem. So just as I was about to shower there was a knock at the door. It was at 3:30. When I asked them to come back at 4:30, not only was I told no (she stated that they leave at 4:30) but she had no intention of doing anything other than give clean towels and pull the covers up -no intention of providing clean sheets. At this point we had been at the hotel for four nights. When we went to the front desk to complain, they completely disregarded our concerns, didn’t even know that we had already been there for 4 nights at that point, and basically weren

This is an excellent motel. I booked an accessible room and the room was fully mobility accessible. The front desk manager was very helpful. There were some minor issues with the room but the manager took care of them. Room was very clean, comfy bed, good A/C, Fridge, micro, coffee maker. Plenty of ice. Great hot breakfast - eggs, bacon, waffles, cereal, muffins, yogurt, juice, apples, oranges. Would definitely stay again.

This is seriously the nicest Garden Inn I've ever stayed in, with only one relatively minor flaw. Honestly, I like this brand. I'm not the kind of person who needs a Ritz Carlton when I'm traveling, but I do appreciate modern, convenient, comfortable, and clean accommodations. This facility exceeded my expectations in every category. The lobby is beautiful and stylish. Finally - a hotel chain gets it. Sometimes you don't want to be in your room. There was comfortable seating designed for gathering in the lobby. A large-screen TV with cozy seating around, and plenty of little spaces for one or more people to convene really made this lobby unusual. People were using it all day long. I saw families and friend groups treating the lobby like a big living room all weekend long. We used it, too. There's also a pretty bar inside, and big fire pit, with a blazing fire going right outside, too. The room was very thoughtfully designed, with huge nightstands (perfect for my hubby with his CPAP machine) with lots of outlets, a practical place to open a suitcase (that isn't a flimsy stand), and a closet with basket-style drawers (easy to see inside so you don't leaving something behind). My only complaint was the lack of lighting in the room. We arrived after dark and while there was an overhead light in the entryway of the room, the only other lighting was two dim lamps and a couple of book lights. It was shockingly dark in that room. The next morning was cloudy and even with the shades up, it was still unbelievably dark in there. With every other detail thought through so carefully, I was just surprised at this glaring (or not so glaring) oversight. Still - 5 stars and I'll back!

Our room was number 324 facing the parking lot. The lobby is outdated, the room smells bad, and the air-conditioning keeps blowing cold air on the person that is seating next to the table to work, Old air-conditioning, bugs in the bathroom.

Dog friendly but unfriendly otherwise. I didn’t even get what I paid for (business king). They stuck me in a basic room w a full size bed at best and I didn’t even bother saying anything. I could tell all the rooms were going to be the same piss poor quality. Front desk unmanned constantly and extremely rude. I’m being nice bc I don’t believe in outing specific employees but one woman needs training in how to speak to customers. In my 20+ years of staying in hotels, no matter the price point, I’ve never been spoken to so disrespectfully for no reason. Room- disgusting. Lights not working, telephone not working, visible bed stains, all sorts of noises, I think you get the picture. No fridge, microwave or coffee maker. Antiquated thermostat. Couldn’t get much sleep due to noise, generally feeling unsafe for myself and my vehicle. Kicker- police activity outside in the AM because of some incident I didn’t care to witness after my comedically bad stay. As the old adage goes, you get what you pay for.