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Spent two nights here. Wouldn’t do it again if we had it to do over. House itself is lovely and there is history here. But it’s almost as if the owner is trying to make it based on the history rather than what is offered for the guests in the way of service and amenities. As I said, the house is beautiful. However, the grounds aren’t anything to write home about. The whole backyard is fenced off and hidden behind tarps because it is a disaster. It needs a lot of attention and TLC. The rooms are small as they are in a lot of older homes. And we were surprised to find that the doors to the bedrooms did not have locks on them. First and only time we’ve experienced that. They would have been large enough if there wasn’t so much furniture in them. We didn’t have room to have our two suitcases open and walk around the room but there was an old chair and a dresser with some antique porcelain-ware on it taking up space. The chair was very uncomfortable (We could feel every spring in it when we sat down and noticed the same same on some of the other furniture in the common areas of the house.) and the dresser, while a nice piece of furniture, took up space that could have been more efficiently used in a small room. The bathroom was very small also and the biggest issue was there wasn’t any place to put our toiletries. And finding a used washcloth on the floor when we checked in didn’t help with our impression of the care and attention given to cleaning measures taken between guests. Breakfast also left something to be desired. They set out a counter with pastries and fresh fruit, juice and coffee and a variety of cereals. Something was mentioned about being able to make eggs if we wanted them but we had the distance impression that doing so would be an inconvenience. WiFi was available but we found it to be intermittent in our room. The final straw for us was that we had reserved two rooms with king beds on the second floor. But after the reservation was confirmed, we had a call from the owner that he had messed up the reservations and double booked a room. So we would have to have one of our two rooms be a room with a queen bed on the third floor. It turned out that the room was more suited for Hobbits than normal size humans and for that nuisance and having to carry luggage up an extra flight of narrow and steep stairs, no offer of a discounted rate was made. Overall, just a major disappointment on several fronts which made this an overpriced and overrated experience.

Staff are really nice, room is clean, decent breakfast. I forgot my toothpaste and asked them for one, they were happy give it to me. The only problem is their heating unit is really loud, waking me up couple times a night.

I have stayed here before, but was not pleased with my most recent experience. The lock on my room could only be unlocked by a staff member so if I left my room a staff member would have to escorts me back like I was being let into my jail cell. I was like oh well I will have a waffle in the morning like the hampton commercial, not so much the waffle iron was also broken. My point for as much as Hilton rates are the least they could do is give their happy polite staff a functional property to run. The staff is great the business is lacking in their ability to provide a quality hotel stay.

Brilliant location for this newly opened hotel. The property has 70 bedrooms which consist of a main room (bed, storage, fridge, tv and work desk). Bathroom has a vanity unit with excellent lighting. The shower was decent and standard toilet. The reception area is staffed 24 hours a day. There is a grab and go breakfast option (coffee, juice, pastries etc). There is no room service available. Within the property there is a restaurant and bar, which unfortunately isn’t open each day. I checked in on November 14 and checked out on November 18. At no point was my room refreshed by housekeeping….which isn’t a problem, but it would have been nice to ask if I needed anything etc. I travel for business and stay at a variety of hotels (across the rating spectrum). The Harbour Hotel in New Bedford is a great location to explore this unique and historical area. I would recommend it. Note to management: you are sitting on a goldmine with this hotel….but you need to invest in the property and offer a greater service to guests. For example; when I checked in, the receptionist informed me that the restaurant was closed…as a traveler it would have been helpful to have had a list of available eateries close by.

This hotel is not a five star hotel so if that is what you are looking for, don't stay. It is fine if you are passing through and need to stay overnight just a night. It is in need of some TLC - wallpaper peeling, windows need to be cleaned, etc. It shows that it offers a hot breakfast but we did not see any waffles to make. The front desk people both check-in and check-out were very nice.

We really enjoyed our stay at the Residence Inn New Bedford Dartmouth. We had the two-room suite that included a kitchen and living room area with two bedrooms and two bathrooms. The extra bathroom was a plus for our family! The rooms are clean and spacious. There is a complimentary nutritious buffet included every morning with a large sitting area, an indoor pool and fitness center. It is in a good location and the staff were very friendly and helpful! We would definitely recommend this all-suite hotel and we would stay here again! Thank You!

I have never been somewhere the staff is so RUDE from the night we checked in to the morning staff. I’ve been in customer service my whole life and never seen a group of staff treat someone so poorly. The front desk the night we checked in yelled WHAT to us as we walked in, before we even checked in. Then in the morning the breakfast lady was aggravated from the beginning. She made my kids cry because we had to leave because my one year old needed “shoes” who is a lap child and wasn’t walking. I will admit for validity that my toddler also didn’t have shoes but wasn’t walking just sitting at the time, but she refused to let her stay with the adult that had shoes on. My kids were literally screaming crying she was so awful.

We are a couple and decided to stay at the HI for 3 nights while we explored the Westport area. We travel a lot internationally and while this is a chain hotel and in a rural area we found it absolutely fantastic. It is the perfect location to explore RI and across to Cape Cod. It’s got great car parking and access to the Interstate. The staff are super friendly and the rooms are very nice, plus great bed, linen and towels. Plus it has a pool and a gym which is great especially to refresh after a big day out exploring. Breakfast is pretty standard but fine and staff very helpful with advice for dinner etc. Highly recommend.

Went with some friends for the weekend for a girls trip and we loved it!! The GM Sophia and Front desk Mandi were super sweet and gave us a few ideas of things to do for the weekend. Our flight got in early and they even checked us in early. The rooms were amazing and felt like I was on a niceeee vacation. Will definitely be back.