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I had the pleasure of staying at the Embassy Suites Alpharetta Halcyon and it exceeded all of my expectations. From the moment I arrived, the staff were welcoming and attentive, making me feel right at home. The check- in process was seamless and the Front desk was extremely helpful with recommendations on things to do nearby in the Halcyon center (which has so many great restaurants and shops) The room was spotless, spacious and very modern. The bed was very comfortable as well. Zero complaints. Overall, my experience was outstanding, and I WILL be returning.

We recently stayed here for a one night girl's trip. Overall, we enjoyed our stay. PROS: Location - right off 400, close to lots of stores and restaurants, 15 mi to N Ga Outlets, Starbucks, food, gas all very close Parking - plenty of spaces, self parking, no charge the park The hotel did not seem crowded, which was nice. No lines/waiting/hassle Heated indoor pool - our girls used this and enjoyed it Friendly Staff - they were cheerful and check in/check out was easy & painless They accommodated early check in request (1 hr), high floor and same floor rooms Room - comfortable beds, clean and spacious (esp the suite) Clever touches (”firm” and ”soft” stitched into the pillow cases, plenty of hooks, built in bench for luggage, desk with lots of charging ports) Mini fridge in room that wasn't crammed with items for sale (they should consider adding a few gratis liquid creamers for the coffee - powdered creamer is blech!) It was quiet at night in spite of being near the hwy and in a busy commercial area Hot breakfast was included with our rate CONS: This is not a luxury hotel - no valet, room service, spa, etc. but you don't PAY for that Some areas of our room showed its age - chipped paint, cabinetry a little worn In room coffee was terrible (but that's true for most hotel chains at this price point) Hot breakfast was just ok, nothing amazing but there were plenty of choices Front desk staff was thin - once when we called, no one answered; another time they were in the back and we had to call out to them to have them come talk to us Security - anyone could walk in the front; elevators did not require key to access upper floors; exterior doors on the sides did require key access (thank goodness!) Overall, it was a solid choice for what we were doing. I would recommend it for those who are looking for a clean, comfortable stay without breaking the bank.

We had a clean room and a good night's sleep, and were glad that Comfort Suites is pet friendly since we often have to travel with our small dogs. On the down side, there was some frustration at check-in. We'd specified we needed early check-in at noon due to needing to attend a funeral. We verified two separate times by phone that this would be available to us, but at arrival the desk attendant said this was not possible and we'd have to come back at 3pm. Fortunately I had noted who I talked with and after some tension between us she apologized for the miscommunication and found a room that was a bit different from what was requested but it worked out fine. We also interacted with a different individual, Angela, a couple of times and she was very sweet and helpful and also helped us with the TV setup. If you are planning on the complimentary breakfast we do not recommend it unless you are ok with just standard grocery items like cereal, yogurt and fresh fruit. The hot bar was the absolute worst we've ever had. The eggs were inedible..like tasteless rubber. The sausage links and potatoes were not any better and all of the food was lukewarm. My husband will eat about anything but after a bite or two we both dumped our entire plates of food into the garbage - it was that bad. After a bowl of cereal we grabbed a couple of fresh oranges and left.

This hotel was one of the best we have ever stayed at. We were met at the desk by one of the nicest & most pleasant people (Makesh - spelling?). He got us checked in, gave us personalized water bottles and maps to help us get around. The next day, Sasha helped me out w/her own personal sewing kit & lots of talk about her home & the travel experiences we had in common overseas. Every member of the staff that we encountered seemed to be happy/cheerful. The room was clean and comfortable. Breakfast was high carb. :) Nice wt room.

Very clean hotel will go in the future

Great hotel with 24-hour coffee hot tea buffet. Breakfast was delicious and came out against the wall every time. When checking out, be sure to tell the front desk that you have booked a Ctrip order, otherwise you will be charged the room rate (maybe my English is too poor, I thought people would help me unfreeze, so I handed in my credit card) but the front desk is very good After I had a business card and told me that she would call the company to withdraw, so there was no expenditure on the credit card statement received a few days after returning home. No money for parking, it's around the business district, convenient A few words of reminder: 1. No one wants to swim in the swimming pool 2. If you missed the cleaning, it must be before 17:00, otherwise no one will clean. But I asked for a change of towel, and the front desk was very nice to help me change it. 3. If you have booked more than one room, show the name of the person who booked the room: I made a joke here. I booked 2 rooms. At first I said it was booked in my name. Then I gave the front desk brother 4 big and 2 small passports. I said we were not enough, and then he silently made two room cards for the same room. I explained to him that I had booked 2 rooms, but he said that only one room was found, and then I checked the names of other people, only to find that another room was booked. Haha, so! Learning English is important! !! !!

#positive #I was happy with the Room Layout, Nearby Shops, Convenience of Transport, Safety, Room Size, Nearby Restaurants; Very good hotel, clean, hygienic, rich breakfast, service staff, very good front desk attitude, hot water

This hotel is not ready to receive guests. There isn't any alternative in the vicinity, but it is definitely overpriced for what you get. They had so many problems during our 4 nights stay. Sink fell down as in the picture. Rooms still smelled like construction. Our next door flooded. The shower drain wouldn't drain. The switch to showerhead would spray water in all directions. Their actual pool is completely different from the picture provided by the management. With all these issues.... Didn't get anyl response even from the IHG corporate. Will use Hilton or Marriott chains as I've always done.