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We were forced to stay here for a stay and play tournament. Upon arrival we were told our reservation wasn’t until the next day. I ended up having to show the front desk my email confirmation on the dates to get our room. Then upon getting to the room we noticed the room refrigerator didn’t work and it was roughly 85 degrees in our room. I called down to the front desk and was told there were no other rooms available and that they knew there was an issue with the heat and air but couldn’t do anything about it and do open the window…. In March… in 15 degree weather if I wanted my room cooler. No one ever even came to look at our fridge and the front desk just shrugged their shoulders when we asked if someone could fix it. The next morning my husband went down to get our breakfast bags, despite being promised 4 full breakfasts per room per night through the tournament company contract, we were told the restaurant was closed and they would only provide 2 bags per room. They also tried to check us out the next day and turned off our keys because whoever changed our reservation the night before also cancelled the rest of our stay. The rooms are tiny, a family of 4 can barely fit. The bathrooms are dirty and tiny. Don’t expect housekeeping, you have to ask at the front desk for even trash to be emptied. We will be sharing our thoughts on this property with the tournament company as well so maybe they stop putting families here.

Excellent, everything was pretty good. I love it. I am really happy about my book in this hotel. Mi family and me were in the wedding party and everything was excellent. we felt happy by complete in general.

Based on my experience, they are like scams. Don't be fooled by the lobby photos. The rooms are very old and smelly. Staffs are lazy and arrogant. I booked this hotel for 3 nights, but after staying one night I couldn't stand with the bad smell of the room and so decide to check out the hotel next day. Before checking out, I checked with 3 different staffs if I could get full refund of the rest of 2 nights and was told that yes I could, because I already stayed one night and the hotel policy allowed full refund of the rest of nights if I stay at least one night. I followed the direction. But, somehow, they charged me for 3 nights!!! I appealed, but the hotel manager said their computer system shows that I stayed 3 nights. OMG, the stupid and lazy hotel staff did not log my check-out in their computer system although I explained the situation at the time of check out, and they just charged me for full 3 nights. I said let's view the camera at the lobby which would prove my check out. But, the hotel manager said that they do not have video films and refused to refund my money. Worst hotel stay experience in my life. Very disappointed with Marriot. I changed my hotel to Hyatt. Hyatt was much better! I'll never stay Marriot again!!!

Keep in mind that I am a certifiable Big City-o-phobe, and most of what I say about things in the big city need to be measured by that standard. Recently we needed to visit the suburbs of Chicago for a college visit. The Holiday Inn was recommended to us and we found an affordable room that was comfortable and clean. The bathroom and shower were great, and the main level was pretty nice, too. We were on the 4th floor, and the hallway looked like a recent revamp. The check in and check out went flawlessly, but we are accustomed to the usually 'free' breakfast, which was not available here. There was a restaurant available, but I like the mini-muffins and the Golden Malted waffle machine, so I was a little disappointed on that one. Overall a good value.

Facilities: Okay, standard Hilton Huanpeng, but why is this refrigerator a bit tide, weird Hygiene: Hygiene is OK Environment: The environment is very good, very quiet Service: Yes, the front desk can ask for free mineral water, but if you don't take the initiative, you have to ask him for it. On the fourth day of staying here, don't learn to book a room like this. I am not sure about the time for business trips. I am sorry that I have to lose money according to the day, and it is easy to exceed the standard. . Have to apply again. .

The bed quality was very good so there was no sleep stress at all. The staff was quite helpful. The breakfast buffet was very satisfying.

We stayed here back in February 2022. It was before a flight out in the morning. The rooms were nice and had no problems. I choose to stay again before another flight in September 2022. Things sure changed at this hotel. The room we stayed in was dirty and smelled like old socks. I would have complained, but by the time we arrived we would only get 3-4 hours of sleep before we would have to leave. Sleep was the first priority for us. The room and hallway cleaning took a complete turn for the worse. It really showed they did only the minimum amount of cleaning. Secondly, they were repaving the parking lot during our stay. No access to the front door and parking was on the back side of the hotel and towards the back. We had to carry 4 bags plus 3 carry-on bags up 5-6 steps at the end of the hotel hallway. We then were able to access the elevators. I wish the hotel would have notified me that there would be limited access into the hotel the night of my stay. Yes, I would have stayed at another Best Western hotel I'm sure. I even booked this hotel through the hotels website, not a 3rd. party website. So it was easy for them to contact me. I'm sure it was a case of not wanting to lose money.

This hotel surprised me. Expected a usual budget chain hotel. This was better. To start is the reception. Met 3 nice ladies. Arasele , Ro, and Patricia. All were friendly and efficient. Patrica was especially helpful with a few calls I made prior to arrival. The room was clean , not outdated as many are, the bed was one of the most comfortable I’ve had in a bit. I was told that they were fairly new. Pool clean. Only reason for 4 stars is not a fan of the breakfast. But I guess it’s your typical stuff. I will stay here again