Best Glens Falls Hotels

The room stunk from an old musty carpet and the hallway stunk too. Also, there was something sketchy at check in, I paid $174 on my Discover card on Expedia when I booked online. The receipt the motel gave me at the front desk showed $138 paid on a MasterCard (I did not use a MasterCard). I then noticed my Discover card was charged an additional $138, and then credited $138. In the end I paid what I thought I paid, but it was just sketchy how they did the accounting, obviously something was screwed up. Beds and bathroom were clean enough, it’s just there’s nothing they can do about the smell until they tear that old musty carpet out of there and replace it. It was quiet, I had no noise issues. The air-conditioning and the TV worked fine. Breakfast is oranges, cereal bars and packaged muffins with some juice available. If I had to do it again, I would spend an extra $30 -$40 and go somewhere else.

Overall we were pleased. The hotel both in the private rooms as well as public areas was really clean. The breakfast area was clean, spacious and the food was good. The women working in the breakfast area were pleasant. One even handed out candy! The rooms were nice and roomy. The room bathrooms were large as well! The location was close enough to attractions but also not in the middle of all the hub bub. The only real negative was that the front desk staff seemed frazzled by the eclipse and that they ran out of towels. The hotel and parking lot never seemed over crowded but in the 4 days we were there, they never got any more towels.

This place was so much better then the last place we stayed at. My only problem with it was they advertised indoor heated pool. That was the coldest heated pool I have ever been in! It was almost as cold as the temp was outside. Could not even stay in the pool without freezing. Sad cause that is why I booked this hotel.

We checked in on July 1st, 2023. Miss Katie ( or Kadie) checked us in - and long story short , she is the only reason I am giving this place 1 star because it’s all about the experience, even though the rooms are decent and the location was not a surprise. The staff quality influences whether your experience will be stellar or horrible. For us, it was the latter. We had booked 2 rooms. Even though we came at 4 , we were given one room because the other one ,opposite to this room was being cleaned. So we waited. And waited. until 5:45. No updates inspite of repeated calls to check in. No apologies for the delay with check in. When my husband went down, he was asked to check out another room on another floor , which he called me to check. I did that and then I took the keys from him and went to the front desk to hand those back since I wanted both rooms on the same floor since we were traveling with kids and seniors. First, inspite of me waiting patiently in line for my turn, and explaining the problem, she asked me to step aside to check in the next guest. I let that go and waited. Then, when the person after me was checked in , I repeated the issue and asked her to give us 2 rooms on the same floor , does not matter which floor it is. She then proceeded to ask me a bunch of questions - if I had touched anything in the other room (no) , if we had sat on the bed (no) , if we had sat on the sofa (no!). I told her we opened the door looked at it and stepped out. She then told me she did not “ need my frustration and attitude”and that she had already given us a room. THAT ticked me off. I told her firmly that I was not being disrespectful and I was her customer and no, we did not have the 2 rooms that we booked , only one. And that I was willing to wait another hour for the other room in front of us that was being cleaned. She asked me to step aside again to check in the next customer. I asked her if there is a possibility of getting the other room that we were initially told that we would get. She said no. I asked her then what was the point then of asking me if we had touched anything in the room if there was no intention of letting us change it and what was the point of asking me to wait again if she had no intention of helping. It was obvious to me that she was acting out. I asked to speak to her manager or someone else but she refused to call anyone and said they had no one but her (!). She then refused to give me her full name saying she did not have to do so and told me that the room I had , was it. So there we go - that is the quality of people Hilton lets represent their brand. You can be disrespectful to a customer with no repercussions. Will make sure to take my money to Marriott properties going forward.