Best Gurnee Hotels

Rented hotel with the 40% special making a one night stay 94$ per night. I made a reservation for two individual nights at this resort through their website. It was total of 288.00 which they forced me to pay half up front and half at check in so they can charge me per night which was not necessary. I would have paid one time so I wasn’t forced to pay their staggering hotel fees of 34.99 each night totaling 69.98. They already charged me twice for taxes in my multiple night reservation as they would if I booked by the day, totaling 7.74 and 7.52 per night times 2. That’s ok But the fees were 69.98 for two days for amenties they didnt even offer us. There was no safe in the room, ww didn’t use their wifi, the fridge was broken, spent one hour of our hotel stay in the pool area, and we didn’t utilize activities for kids because we have none. On top of that I had to pay 30$ for parking my vehicle in addition and another $15 for the locker because they had no safes in the room to secure our belongings.Upon arrival, they charged me for the whole stay, instead of waiting till check out. They pre assigned us our room that had no patio access before we arrived and upon checking online there is no upcharge for a room facing the car lot with a patio, prices are exactly the same. I requested a room with a patio on the first floor to have easier access to my vehicle they charged me another $30 to upgrade making our final bill $354.50 total broken down into two parts charging us for the two night reservation on top of the $15 bucks for additional locker usage. The don’t offer you to pay for an hours time while using the locker, youre forced to pay for a whole day of isage even though we spent 45-1 hrs time in the pool area. they demand you put prepay down a 100$ deposit to charge the card on file while staying there, which is bullcrap. on top of that they charged me additional $30 dollars to move to a room with a patio 15 per night even though there is no up charge. They charged me a total of 288.50 dividing it into two payments so they can charged me per night taxes and fees and it was $354.50 for two days at 94 a night! WTH! They also took it upon themselves to eneter the room when we weren’t there to apparentely carpet clean even though we had a do not disturb sign on the door, they came in a got the floors all wet and touched all of our belongings and left the room smelling foul and super musty to the point we couldn’t bare it. the whole floor was soaking wet and they offered nothing to us in return like we made it up. we left our belongings a certain way and the lights all off then we come back and our stuff is rummaged through and the entire floor soaking wet. no accommodation by the hotel team at all, I ask to extend our check out for one hour in the am and they told me $89.99 to extend and I mentioned the $69 night extension slip that they stuck under my door and they told me it was total 140.99 if I wanted to extend the night! They are scam artists a

I gave it one star because no stars was not an option. Our soccer team had to stay at this hotel (they have a list of required hotels to choose from). I love reviews to boost good business but there is a time and a place for a bad review and this is it. This hotel is not safe. Just our team alone dealt with a tv that didn't work, toilet that didn't work, key cards that continually were deactivated, mold, black fly infestation, it was crazy. I hadn't slept in a full sized bed for about 25 years and shared it too. Not ideal. The entire hotel smells like a nursing home. Our teammates on the 4th floor had the mold and flies. Turns out the 4th floor hadn't been used in a long time and had just been opened up for use. Lucky them. There was ONE elevator for the entire hotel, the other was out of order (and behind on inspection). The front desk girls were not friendly at all, first impressions matter and it wasn't good. The doors to the stairwells were SO hard to open. Kind of scary to think of a kid trying to get out in an emergency, they wouldn't be able to open them because even us adults had a hard time. The poor maintenance man had his hands full here. On the bright side, we had coupons for the breakfast (do not pay for it) and the man and woman doing the food and beverages every morning were so kind and helpful. Keep your health, family and money safe, do not stay here.

We came into Chicago for my sons Naval basic training graduation ceremony. This hotel was not on the list of hotels suggested by the base however the reviews were indicative enough to say that it was a nice stay. The front greeter John has got to be by far the most professional gentleman we have ever come across in our 30 plus years of traveling in various states. Thank you for making it so comfortable and memorable and taking the time to truly appreciate our the service our son is giving in the military. You were a pleasure to meet! The room was immaculate! Beds comfortable, exactly what we needed!!!!

Nice renovated hotel, close to I-94 , O’Hare airport and Six Flags Great America. The hotel has a big empty lot for parking with tractor trailers, motorhomes and other large vehicles. Despite the highway closeness, the hotel is very quiet. Nice and clean rooms, good sized bathroom with tub. The room has a small fridge and a microwave oven.

Hotel This hotel started out very well other than the room smelled like stale smoke. We were going to Six Flags and got into town much earlier than expected and they allow us to check in early which I thought was great because we were going to have a long day at the park and then we could go straight to the room and go to bed. Nice thought but not quite how it went. We got back to the hotel about 10 PM and our key was not working. We went to the front desk she gave us a new key, which also did not work. The front desk worker went up to our room with another key, and she tried to open it with no luck; she then went down and called her boss while we sat in the waiting area with our two kids (teenage boys 12/13). After about 20 minutes I checked in and were told she was calling maintenance; I asked if they could give us another room so the boys could at least lay down and maybe watch some TV which she was able to do and gave us a room super close to our original room. I waited about 30 minutes and went down to see the status. I was told she called maintenance and was waiting to hear back, but her boss said worst case scenario maintenance would be in early the next morning. I told her we had medication that was needed in that room. She called her boss back who said they needed to wait an hour from that point to hear from maintenance and if they didn’t respond, they would call the fire department to get the door open. At this point we have been dealing with this for close to an hour already and I mentioned that so she said she would wait 15 minutes. Another employee showed up about 20 minutes later (thinking possibly the manager) and he told me the fire department was on the way and they arrived about 10 minutes later. The fire department did an amazing job and got into the room in about 20 minutes. I know this was a very unfortunate event that probably rarely happens; my issue was the initial response of telling me we would need to wait until morning when all our belongings were in the room then telling me we had to wait another hour before they called the fire department. A bad situation that was handled badly. I do feel bad for the young girl that was working the front desk as I think she was working alone and could only do so much. Overall the staff was friendly but management response was lacking to say the least. Both rooms also smelled of stale smoke but to be honest that was less of an issue after dealing with the issue of getting into our room. All this and we still paid full price for our room.