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I had a wonderful experience in Miami. My friend had a horse racing at Gulfstream. I lived in the area in the 80’s and had not been back for 20 years. What a great time Hampton hotel was fantastic. Special thanks to Cassidy who was very nice and helpful,especially when it came to getting my old devices hooked up to WiFi. Security was very good I forgot to lock my doors on my car and nothing was taken! Great hotel I will recommend it to anyone.

I had been excited to finally stay here as it was a newer Hilton branded property. The good was the location is amazing and you can get easy access onto Biscayne in either direction and it is just north of the Aventura log jam so you don't have to deal with that mess. There is a Target and Whole Foods across the street that you can easily walk to. The staff was good, friendly and authentic - although a bit too relaxed for me. I like to see a bit more hustle when I have a basic request like early housekeeping, water in the gym etc. The rooms are TINY here, I was so surprised and poorly appointed. No USB ports in a new hotel and the only plugs were bedside, not even one at the desk! No glasses or even plastic cups in the room. They had these tiny demitasse cups for the Lavazza espresso machines, that was it! No Iron, they have a steamer and then no soap dish in the bathroom. This hotel sits in the very moderate category where I assumed the Tapestry brand was a bit more elevated. The other disappointing thing was breakfast. The property has a daily buffet but clearly does not have the traffic to support it so they had saran wrapped apples and other perishables which SCREAMED I have been recycled day after day. The chafing dishes looked so unappetizing and as I said 'day old'. Ditch the buffet and just go to the menu options, which were really good. Great eggs Benedict, fab avocado toast with smoked salmon. I did ask for an omelette one day and they would not make it for me! Just add an omelette to the assortment please? That is a breakfast staple. I am not sure I would stay here again, but this is just one persons viewpoint! I have been Diamond at HH for two decades though, so I have a good perspective on processes in the hospitality business.

MO (Mohamed) in the front desk was the highlight of the hotel, he is a real professional in hospitality. He accomodates all available services. The hotel is big and clean andcwell located but Mo brings the warm and service to excellence. See you soon and we definetely will reccomend to our friends!!! Claudia &Lucie

The facility was immaculate, the parking perfect, even though at first I was a little taken aback … However, the elevator in the parking decks made it seamless. The staff whom I met were extremely helpful, clean pool- never fussy or loud… the restaurants etc surrounding the areas are in abundance and the environment itself is superb. You guys are on my #1 list for stay whenever I am in Miami

Sadly this hotel did not meet expectations. Upon arrival my family and I became aware that we were next to a strip club. The lobby was highly scented, which I liked but people with sensitivities surely would not. We came to understand why there was cologne everywhere when we got to the room. The first room we were offered had a horrible wet musty smell. I refused to stay in there. The front desk staff was very nice, helpful and understanding offering us another room. That room had a portable dehumidifier in it. Clearly this hotel has water damage that is not being fixed. I booked through a 3rd party and notified them and the front desk I would not be staying here and was informed by both the third party and the front desk that a refund would be issued when the manager, Juan, was back on property on Monday. Juan gave the 3rd party the run around and made it very difficult to connect with him. I then called personally. No response. Finally after much persistence on my end, that I just wanted a refund due to the fact we did not actually stay on the premises, it was resolved. But NOT in a professional, timely manner. Very disappointed.