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we went to check in at 3:30pm and our rooms were not ready due to a delay in cleaning. so we checked in later than night. both of our 2 rooms had food crumbs on the floors, not to mention the many stains on carpet and shower curtain. we found long black hairs all over the bathroom floors. we notified management 2 times and they would not offer to resolve the issue. no room change, no offer to clean it up. the management just writes generic responses to the reviews on here, but does nothing to rectify issues. do not overlook the negative reviews like we did. this hotel is FAR from a 3 star. book elsewhere!

Pros: Quiet location convenient to major highways and area attractions, nice common areas, spacious suites, reasonable rates. Cons: Front desk staff not exceedingly friendly, odd suites layout, thin mattresses. This Hilton Garden Inn makes a good first impression with its charming, high-ceilinged lobby and quaint corner bar, and truth be told there is nothing outright bad about this property. The location directly off the highway (but tucked within a quiet office park) is convenient for area activities, and we all got a good night’s rest in between destinations. That said, there are some minor things worthy of criticism. Three times I needed to speak to the front desk staff (checking in, requesting bedding for the kids sleeping on the pull-out sofa, and checking out) and the lone employee was on the phone booking reservations for callers. Isn’t that what the Hilton reservations number and website are for? And if not, an additional staff member to handle this task so guests don’t have to wait to speak with someone would be welcome. Also, our suite had an odd layout with a separate kitchen area blocked from the living room by a counter and narrow double door placed directly next to the main door into the unit. Meanwhile, the bathroom was located within the separate bedroom, meaning the kids needed to enter our room to use the bathroom in the middle of the night while we were sleeping on our thinly padded mattress (every other one-bedroom suite I’ve ever stayed in has offered separate access to those sleeping in the living room). None of these were deal-breakers, but instead unfortunate quirks offset somewhat by the reasonable cost of staying at the property.

They have special rates for long term stays (we stayed 2 weeks). We were able to schedule housekeeping and given towels whenever we were ready to replace. There was complimentary washers/dryers. VERY friendly staff...and some that went out of their way to make us feel welcome...Wayne, Allie & Tammie. Wayne & Allie greeted us at the desk on most evenings and made sure we had access to the ice machine, which we needed each day. Tammie was always a bright, cheery person each morning, always ready to assist us with all our breakfast needs. Also want to comment that even though during our 2 week stay, one of the elevators quit & the ice machine broke down, but they were both up within a reasonable period of time. Our only suggestions is to get rid of the tasteless scrambled eggs, don't run out of muffins, add wheat bread.

Everything was really great, the room was very confortable and cozy, the location very centric and the best part was janira at the front desk, she was so helpful and friendly with us, hope to come back soon and had a great time again, we recommended 100%

I stayed here for 3 nights. Room was very clean. Breakfast was tasty. Pool was lovely. Air conditioner was cool. But better than all that, was the exceptional staff. They were all friendly and helpful, but special mention to the tall dude that works evenings, and the breakfast staff that greet you with the warmest ”good morning” you could ever imagine!! Lady with the braids...you are AMAZING!!! I hope you know that...you make my day!

nice area and nice personal is very center area.The