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Unfortunately when I got there I had to have my room changed because no one dusted any of the fixtures in a long time. When I got to my new room it was pretty much the same thing but I saw someone from housecleaning I. The hall and she came over and cleaned the fixtures on my room. That is the only issue I had with the room. Housecleaning turned down my room for me everyday, which I loved. The front desk and the staff in the lobby were great. I wish I could remember the 2 ladies at the desk that helped me with my room because they were amazing. The gentleman that worked in the lobby said hello to me everytime he saw me. Such a fine gentleman. The 2 young ladies working by the pool towel were ababsolutely the best. They need a raise. They bartender from Queens NY that worked at the Landshark was the best bartender in the whole place. Very personable, great personality, always smiling, and remembered my drink after meeting me only once. My friends were very impressed, they thought I was a regular there. Lol The restaurants in and around Margaritaville were good and we enjoyed just about every place we ate at. I can't wait to go back there. There were so many more things I wanted to do in and around the hotel. I hope the cleaning situation gets better. They need to add some cold water to the pool because it was way to warm to cool you off. I enjoyed myself and so did my friends. We will definitely be back soon with more friends.

The location was absolutely amazing I walk down to the beach overall I had a great time, Thank you to all Hotel staff 😀

The front desk was horrible they charged me twice on my debit when I gave in my credit card. I asked numerous times is this only for incidentals because I already paid for the room and they said yes. They charged me for the room again. At check out I gave them my credit card and they charged my debit. Terrible!!

My husband is disabled and I have to bring his big oxygen machine and scooter with us . The valet Parker’s were incredible as soon as we pulled up they had the scooter all put together and the heavy oxygen machine out of the car. It was amazing. We own side was the food for room service my chicken was very large and dry. But on the good news they didnt charge me for it they were very apologetic. Room was very clean overall great stay I would stay there again.

Beautiful and live hotel! Beautiful views all around right on the ocean! Very busy but still had a wonderful time! I would come here again!

My hubby and I stayed her because we are cruising out of Miami so we thought it would be a nice stop. Our flight arrived at 830 in the morning and we got to hotel at 930. We didn’t expect to be able to check in till 3 but right from the start Keith was so accommodating and professional. He offered to put our luggage in their office and suggested Chocolade Bakery for breakfast which was 1 block away. It was awesome. When we came back, we just wanted to maybe change into shorts and the manager overheard us and immediately said they would upgrade our room and it was actually ready so we were able to check in by 1130!! It was one of the new renovated rooms which was very nice!! They went above and beyond to accommodate us. Housekeeping staff was so friendly as well. Yes they are doing renovations, so the pool wasn’t open yet but when it is done it will be amazing and in a prime location. I wish other reviews were more kind to understand they are renovating, and while it is an older hotel, it is very nice and the people especially Keith are amazing.