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I go here probably couple of times a month. I am reading these reviews and disagree with the staff. I have nothing but good experience with security, bartenders, waiters, desk people. I have won many times. I think the comps could be better. Like maybe different color player cards for people ti get free drinks served while ********. Parking is sometimes an issue but when that happens I just hand my keys to valet and let them deal with it I don't really take advantage of the comped hotel rooms, because 1) they are pretty basic, whish they had microwave fridge and.especially coffee maker. Also I am distrusting by nature and floors can be filled with seedy characters at times. Overall I love Jakes

I had a mostly great staycation at the Hyatt in Hauppauge. Staff was friendly and extremely accommodating, front desk staff were great. Room and cleanliness were great…. However….Their lack of security and ability for anyone to open the outside door to the pool and let in groups of people was alarming. As a guest who paid to stay there, the pool was overcrowded and extremely uncomfortable. One man let in 12 people, a while later another 2 large families were let in. When I notified Hyatt by email I received a response that it would be looked into. I was there over an hour after that response and no one came to check. When another 2 large parties were let in we left because it simply wasn’t safe. Not a good job on Hyatt’s part to keep its guests safe and comfortable, not to mention the liability if someone got hurt.

I am not one to write reviews, but the staff at the Hampton Inn Islandia is exceptional and should be commended! Gen Manager Kaitlyn Young was kind, helpful, courteous and professional. We didn't know the area very well and were staying at the hotel until we found an apartment. This young lady tended to all our concerns and needs. Couldn't have been nicer. The first night the gentleman I believe his name was Romero gave a needed toothbrush and deodorant. I told him so sorry I came unprepared. He replied, ”no issue we are prepared. Just let us know what you need”. Then there was George (chief engineer) . A perfect gentleman! Came running to carry my heavy bags and also immediately fix the doorknob when it was sticking. The ultimate was Rommy. Some noisy and inconsiderate guests were loud and obnoxious late in the evening. She changed the room for my daughter and made sure she was in a quiet room for the night. Also, gave her a snack seeing how upset she was. When I called to thank this lovely lady, she replied that's my job! I assured her not many people do their jobs so efficiently and professionally. Rooms were clean, breakfast was great and plentiful and the staff truly amazing! Thank you all for a great stay. Top notch staff!

Stayed here because it was close to a wedding we were attending. Room was smaller than average big chain hotels but not really an issue for us. Had a king size bed in a non-smoking room that was actually soft and not hard as most hotel beds normally are. Room was clean and on 1st floor which was nice. Room also came with a microwave and refrigerator which was great for the leftovers we had. No iron or coffee maker but again, wasn't an issue for us but if you needed one, the room didn't have it. The breakfast area was closed to COVID which we had expected. Felt like we were in a safe area. Check in/out staff people were friendly & helpful.

I stayed here for two nights on a business trip. I’m a loyal Hilton guest but this was my first time staying at this particular hotel. Staff were super friendly throughout my stay and my room was large, airy and very clean, though the floor of my bathroom was a tad sticky and the lighting in the room is poor unless you turn on all the lights… I slept like a baby on both nights — it was super quiet at night (though you can hear people in their rooms as you walk down the corridors), the bed was suuuuuper comfortable and the room temperature just right! I still remain surprised at the lack of recycling efforts in guest rooms (a downfall of most Hiltons, unfortunately) and I was also surprised at the lack of toiletries provided in the bathroom (see photo).……..and the shower was in a very strange position — you had to squeeze in next to the toilet in order to open the sliding door and turn on the tap, else go fully into the shower from the other end and get wet whilst you turn it on. Very poor engineering! All this aside, my stay was overall a good one — and I’d no doubt stay here again — but there were two things that didn’t fly well with me (two things that may be fine for others!) 1. They have a VERY small gym — small especially for the size of the hotel. When I tried to use it on the first morning of my stay (around 6.15am) it was already “packed” and only one treadmill was working. I ended up leaving as there simply wasn’t any room for another person. There’s also no water or water fountain in the gym (I asked reception about where I could fill my bottle and they said they didn’t have anywhere to do this — so make sure you take a full bottle into the gym with you!), there’s no hand sanitizer, and there were no gym towels on the second morning of my stay. As someone who chooses their hotel based in part on access to a decent fitness center, this was a disappointing part of my stay. 2. There was a strong smell of cigarette smoke on the first floor — I’m very grateful I was staying on the 4th floor!

Clean and safe. A little bit far to get food from other restaurant. But quite compare to those near by the airport. Breakfast is standard.

I chose this hotel because I was coming from another state to have surgery in a nearby hospital. I could not have chosen a better place to recuperate. The hotel is spotless, quiet, and the bed extremely comfortable. I originally booked two nights but only needed one. I explained the situation to the manager who kindly refunded my account for the second night. Great customer service. It was convenient having the on-site restaurant although the food was just mediocre. However, service at the restaurant was great. I highly recommend this hotel.

My wife and I recently stayed here for four nights. Upon entering our well appointed suite I noticed there were only three hangers in the closet. We were staying at this hotel because it offered a workout room, pool, and complimentary breakfast. The first day when we went to the pool, and workout room- the pool was drained, and one of the two treadmills was broken. We reported this to the hotel desk staff upon leaving the workout room, day 1. As of our last day the treadmill was still broken. We also reported no access to cleaning supplies for the workout equipment, to the hotel desk staff. In these days of Covid not being able to clean workout equipment is dangerous, and unhealthy. There is another hotel a few miles from this one that charges 60 dollars less per night. I would go there if I were you. My efforts to speak with the hotel staff, and manager (though cordial) was worthless.

This hotel is well located near the local airport. But unfortunately this is a very tired hotel and desperately in need of total refurbishment. It is hopelessly rundown. While there is a restaurant on site we didn’t eat there. Saw no one in it at all. Chose to eat at the diner across the road. Choice Hotels needs to give this a total make over. I don’t recommend this property.