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The hotel is in a very good environment in the golf course Excellent value for money, very low price

The pool heater was broken and super cold. Was there with my kids and some friends for a bday party. Had to leave for a few hours and go somewhere else to swim and pay money for that. The breakfast was horrible and extremely limited. Kept running out of the few things they did have. Have stayed here before and was a much better experience. Not sure if I will come back again.

After having made and double checked reservations I arrived after a $100 taxi trip from The overpriced airport to be informed by the front desk that they bounced my reservation to some large party and “get wrously covered the price of a new reaervation at the Renaissance Schaumburg Convention hotel”. Now I’m stuck canceling my dinner plans with aliens at the latest possible rude notice and waiting to take yet another taxi to some new place NOT of my choosing without knowing how close this is to my client’s offices for all day meetings tomorrow or not. I’m furious. I’m disgusted. I’m put out….sitting here just waiting for another taxi seething at how incredibly stupid and RUDE this is. F the Westin and Marriott

I’m writing this review regarding my recent stay at the Doubletree Chicago Wood Dale -Elk Grove on Friday, July 12, 2024. This was our final destination on our family vacation before heading home on Saturday. I will NEVER STAY THERE AGAIN!! Nor should anyone else. Upon arrival I asked if an upgrade was possible and the agent said no because they were booked solid for the evening (which I can understand) so next I asked the agent to split the room charge evenly between my credit card and my wife’s credit card (with whom I was travelling with) the agent seemed put off by this request and even asked my wife for ID after presenting the credit card with the same last name as mine which the reservation was made under. (Was this really necessary?) After the transaction was processed, he gave us 2 cookies we were travelling with 2 children he clearly was looking at and when I asked if we could have 2 more cookies for the kids, he said we had to share the cookies and we only get 2 cookies per family. I didn’t even know how to respond to his rudeness and just left it. We gave our children the 2 cookies. So next we enter the room #214 there were 2 large stains on the carpet as well as an empty space under the television which I assume once housed a microwave. (Pictures attached) Isn’t a microwave standard in all rooms? About five minutes later I entered the bathroom to take a shower just to discover that the room had no soap, shower gel or conditioner and only had 2 towels. I went to the front desk and asked for additional towels and the bath supplies. When the houseman arrived with the supplies, he gave me a ½ full bottle of conditioner and a bottle of shower gel and here’s something else I don’t understand the shower gel delivered was completely empty as well??? (How did he not know that?) He also didn’t even offer to remove the empty bottles from the wall and replace them so we just left them on the side of the tub. I had to call the houseman back to retrieve another shower gel. When he returned with that bottle of gel it was only 1/3rd of a full bottle?? He must have been getting them from another room and if they were booked solid that evening someone else got the same surprise we did when they wanted to take a shower. So next was the air conditioner we turned it on only to discover that it only discharged cold air out of half of the vents the other half did not work at all so our room never really got cold. (it was 90 degrees+) outside. So next we decided to go to the pool until the restaurant opened at 5pm. No go for the pool as the water can be described as “cloudy” at best. I can’t even guess what was in it to make it look that way. Next, we decided to go downstairs to the restaurant / lounge the lobby had advertised daily from 5p-10:30p only to be told that that area is not open on Fridays & Saturdays. Huh aren’t you are supposed to be a full-service hotel? What restaurant do you know that’s closed on Fridays & Saturdays?? Complete

It is obvious that there is a lot of effort and work going into making this a nice place to stay. I've been to a number of hotels in the Chicago area and this hotel is a favorite. It's not only because of the cleanliness of the rooms and the quiet and the fact that everything works and the grounds are clean. It's because these things are a reflection of the staff. It's a pleasure to stay at this ESA because it is clearly a well run hotel.

Narda is such a cheerful and positive woman ! I’ve stayed two separate weeks and every time I’ve seen her she was always so polite , helpful and gave off amazing friendly energy. Even after a long day at work barely wanting to converse with anyone and just get in my comfortable hotel bed , her energy would make me stop and chat with her every time! Seriously 10/10 customer service , I’m surprised she works at the front desk . I’d for sure say MANAGER MATERIAL !! Thank you so much for the pleasant stay , she was the reason I chose to book this hotel for a second stay.

Checked in 7.23.22 and checked out the following morning, asking for a full refund on the two 2 queen rooms for 2 nights that I rented. The reason we chose this hotel is it was affordable. Now, normally I check everything down to the sheets, last night we got there late so I did a once over and found mold on the bathroom door. My husband took a shower last night and the handle to the bathtub fell off! We called and reported that immediately as we didn't want to get charged, the front desk clerk was aware of this already. This morning I noticed mold in the bathroom, in a couple different spots when I showered, and bug bites on my arm and legs. So that was the last straw for me but the biggest surprise was when I went to wake my daughter up. I pulled back the blankets all the way and the sheets were brown and disgusting. Down to the fitted sheet. I immediately contacted the front desk to have the issue resolved, the manager took responsibility for the conditions of the bathroom but the bed she blamed on my child. Nail in coffin, honey get everything in the truck. It's not funny but let's not have a bad day because of bad service. This is unacceptable from a hotel because of the world we are living in today. Coronavirus is still a thing and monkey pox has been spreading in the area, I don't feel like this hotel is doing their part in preventing illnesses from being spread. On top of that, she refused to discount the second room because we ”didn't complain about the second room” and only gave back half the money for the room we complained about ”because we still got some rest”. Instead of arguing we took what we can get. Why check the second room which is right next to ours, I expected same results. Told my honey, leave it to me next time lol. Seriously, I wouldn't give them a dime and Im reporting it. All the rooms should be inspected before staying. Bring your own linen if you absolutely must stay here and beware of the creepy crawlers.

The room was large, two Queen size double beds were comfortable to sleep, but there were some black mold stains on one of the walls. There is a free breakfast, although there are not many choices.

Stayed here for one night on a business trip. The hotel staff was very friendly and nice. The room was fine and well-appointed. Everything was fine, except the noise. I could clearly hear the guest in the room above and when he/she used the chain pull to open the drapes on their window, it was loud enough to wake me up. I actually thought someone was opening my room's window. Overall not a bad stay at all and the hotel is close to everything in the area. There are plenty of dining options and a movie theatre close by. The interstate is close too so easy on and off. They do have a very nice business center which helped me in a pinch do some document printing.