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It's not often that I leave a hotel disappointed. However, that's what happened here. I'm no where close to being an upper echelon traveler, but I do have Silver Elite status and I have a reasonable expectation of what type of service to expect. Check-in was quick. Very quick. Like verified my ID, had me pay and gave me my keys quick. No 'I see you'll be with us for X days', no 'Thanks for being a Marriott Silver member', no friendly banter at all. Nor any directions to the elevator. I'm not asking for a guided tour, but a simple 'Elevators are that way to the right', would have been nice. At this particular location, I purposely chose a higher floor since it was a good rate. I could have saved a few bucks by going lower, but I splurged. The room (King room/9th Floor) was very spacious and clean. The bed was very comfortable and there was plenty of space for my belongings and clothes. While I can appreciate hotels using the small refrigerators that require you to push a button to get them to chill quickly, I wish they'd go away. They never really seem to work correctly for me, but it's not anything that I'd ding a hotel for having. Refrigeration is a minor thing to be honest. The bathroom was large, shower items (Shower gel, shampoo and conditioner) were color coded (which is great for me because without my glasses, I can't read squat) and the faucet handle for the shower was at the opposite end as the shower head. More facilities need to design their showers this way. It's nice to get your shower nice and hot without having to get under cold water to adjust the temp. Which brings me to the disappointment of my trip, hot water. It's one of the items that I expect there to be plenty of when I travel. This was not the case during my trip. I was traveling solo, so when I go to take a shower, I expect there to be hot water. My definition of hot water is such that when I turn on the hot and let it run, I should not be able to keep my hand under it. Lukewarm water is NOT hot, not even close. The next day when went to take a shower, the best that I got was lukewarm water. It lasted long enough for me to clean the ”important parts” and that was it. Maybe a couple of minutes in the shower tops. So I go downstairs and lodge my complaint. I was told that it would be looked into and fixed. So I leave for the morning and come back later in the afternoon. When I got my room, I could see that they had obviously been in and there indeed was what I consider sufficiently hot water when I tested it. In hindsight, I should have taken a full shower then, but I decided to take a nap before I went out for the night. When I woke up about 45 minutes later, the hot water was no longer hot, but the same lukewarm that I had earlier. Once again, I make my way to the front desk. This time a different front desk person (Omar) took my complaint and offered to move me to a different room. A room directly across the hall. My question was

Breakfast is good, parking is OK, the extra bed is not clear, the environment is quite quiet.

The location was literally less than mile from where I needed to be. The hotel was clean, and the staff were super nice!! The only problems we had was figuring out which tv was in our room to connect to and the electric kicked off on us in the whole room once. Other than that, nice place to stay. Definitely will keep them in mind if we need a room in Louisville again.

The staff are great. They're always willing to answer questions. Toni, Ashley, Siamora and everyone go out of their way to help guests! I don't speak Spanish like the housekeepers, but they are good with translation on the phone apps. They try to help and are friendly. I think issues with rudeness is gone. This used to be a Hawthorn, and some people are used to it. I think this is the best extended stay we have used. Can it use help? Absolutely! It seems to be happening a little. The fitness center is getting attention, and is loaded with options. No, there's no real breakfast. At least the bag-go has some variety. Could use more. Maybe the hotel can put out a simple spread in the breakfast area. Coffee is good and available, and they have water bottles. Juice/milk would be nice. The grounds are generally clear. No worse than you see anywhere else. I like the room, except for a small issue with the microwave. Having items not always available at other places saves us from having to buy dishes and cookware. Plus, they have freebies at the desk anytime you want. The laundry room has vending and plenty of space. It needs help with the smell, but it's still good to use. This isn't a fancy hotel, so don't treat the staff bad for not having all the luxuries. It'll give you a decent place to sleep, relax, and be for a short stay or longer. No, people don't always follow the rule of not smoking in rooms. They sometimes stand by the outside door, and need to move when you come out. This is any place you go. Overall, I'm happy enough here to stay. I look forward to seeing improvements continue.