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We were in Portland visiting our daughters, and booked a downtown hotel for the stay. It was frightful. Cars broken into everyday, no maid service, although it had Spa in the name, no spa, filthy rooms I was ready to give up on ever finding great Customer service again. It doesn’t matter the nightly rates, whether it was a $400.00 resort or a 100 dollar one, CS is missing all over the US. . Well that’s all in the past. THE EMPLOYEES AND OWNER need to be commended at the Hilton. At every point of our stay, (after checking out of the frightful hotel) the employees not only were there to help but the hotel is spotless. From Kiara at the front desk, to our helpful waitress at breakfast Sarah, to the fantastic bartender. THIS HOTEL has not used the pandemic to lower their standards, they in fact set the bar for all hotels. Take care of your employees so they in turn want to take care of your guests and property. AWESOME!

It's off Highway 5, more than ten minutes' drive from downtown, and more than 20 minutes' drive from Portland outlets. Breakfast is abundant, the front desk attitude is relatively cold when checking in, and the rooms are large

The staff is friendly, the rooms are clean and comfortable, and it’s close to everything! We walked everywhere and my children loved it. There's a water play area about a hundred feet from hotel, you can walk to many delicious restaurants, breweries and the river. There's a Whole Foods if you need groceries. It's great! There were a few inconveniences that I would fix but nothing that would prevent me from staying here again. The elevator wasn't working when I arrived and I was on the second floor with lots of heavy luggage and lots of kids. It was also 90 degrees out so that wasn't fun. The lovely lady did volunteer to help me lug it up. My key stopped working every time I left my room whether it was by my phone, tucked in a pocket, or kept away from everything. Another really annoying thing was every single day a group of women having some Barbie party would take over the entire pool area. The tables, the couches, the lounge chairs. They literally hogged everything ALL day long leaving hardly any space for any one else. They left their pool toys, floats, and food ALL over the pool area and could not be bothered to be anything but rude and entitled. I wish the staff would've checked on that situation a little more but we had fun at the river instead.

This is an extremely well managed hotel outside Portland. The room and grounds are immaculate, the staff very pleasant and the surroundings safe. There is mandatory daily room cleaning that keeps the environment from being shady. I highly recommend this hotel. Thank you for the surprisingly pleasant stay.

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