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I arrived at BWI at around 11:40pm and rushed to call the shuttle from the hotel as they informed me earlier that if I didn't call by midnight, I'd be on my own to get a ride to the hotel. I was stressing as it was the first time I ever traveled alone. I called them at 11:50pm whew!! but plenty of time before 12:00am. So I thought, first they put me on hold... then hung up, next call... No answer and hung up. Now I'm spazzing. Finally a shuttle will be there in ...15-20 mins huhhhh?? so there i am standing alone at midnight by myself ( a 55 yr old woman) half hour goes by... I call hotel again and not easy for someone to answer. Oh the shuttle got full I was told so they have to send another one, REALLY so another 15 mins go by no shuttle, half hour later, I see the shuttle, here it comes....and flys right by me as I'm screaming STOP!! around she goes, 10 mins later she's finally here at 1:15am and then says she's been there. they told her DOOR 15 I said I was at LOCATION 15. Mad before I even got to hotel, once there..a cooler full of sodas to buy and not one DIET soda..I'm going to bed. No blanket? just sheets I was cold so I went to front desk to ask for a blanket, Sorry their locked up, heres some more sheets. In all fairness they looked to be very short staffed. and the room was clean but not worth the price

A well-regulated hotel, just on a business trip, just near the airport.

Just checked in today for an extended stay for a summer internship. Front desk staff was friendly and helpful, especially Romello! Smooth process to get checked in, nice, well appointed room (studio suite Queen), kitchenette has a good supply of pots, pans, silverware, plates, glasses, and cooking utensils. No nonstick fry pans and no oven, but has a microwave, toaster, two burner electric stovetop, and small coffee maker, as well as a full sized dishwasher and fridge. Pull out sofa is nice for the occasional visitor. Looking forward to checking out the complimentary breakfast tomorrow morning. So far so good!

My sister and I stayed here this past weekend and had a great time—no complaints from us. The front desk staff was welcoming, professional, and knowledgeable. Shortly after getting to the room, we received a courtesy call from the front desk asking if we needed anything, and if our room was up to par, it was. The lobby is spacious, clean, well decorated, and modern. Later that evening, we didn’t feel like going outside the hotel to grab dinner, so we purchased a meal from the hotel restaurant (additional cost!). We had no complaints about the price or quality of the food. Informational purposes only - The Shuttle service was not available, so as a courtesy, the hotel paid for our Lyft ride to the Amtrak station, which we thought was great! We would definitely stay at this hotel again.

Booked a room for one night on July 2 - hoping for a clean place for my family of four to sleep before early travel from BWI the next morning. This property fell short of expectations. Check in lacked hospitality. There was no Front Desk agent at the desk when we walked in to the lobby. One came out when he heard our voices in the lobby. No greeting - he just asked for my name and to validate the last four digits of my credit card for the booking. Didn't check my ID before handing my keys over. We were given an accessible, pet friendly room on the first floor, even though none of us require accessibility options, and were not traveling with any pets. As soon as we opened the door, my husband commented that the room smelled like a kennel. You could definitely tell that previous guests had stayed with their pets in the room. If you have respiratory issues I recommend avoiding any of the pet friendly rooms at this location - the smell was so overpowering that it was hard to breathe and sleep comfortably. Save for when I was sleeping, I wore my flip flops the entire time I was in the room. The carpet carried the pet urine smell, particularly in the main area. There was a scent of carpet cleaner overlaying the stench, hinting that they may have tried clean the carpet -- lots of foreign substances on the floor that I did not want touching my bare feet. Last, the accessible room was not a good option for a family traveling with two kids 7 and under. The bathroom layout does not include a walled in shower or bathtub. The shower has a chair for mobility impaired guests. However, this makes it so the entire bathroom floor gets wet when you use it, making it very very easy to slip and fall. Our youngest slipped and fell when he was making his way out of the bathroom. Thankfully he was walking slowly -- but had he been running, he could have experienced a bad fall. The one star is for the location -- we could not get out of there fast enough, and left for the airport at 4:30 in the morning. The property is a 10 minute drive to BWI.

Customer Service with a smile. From the moment the shuttle picked me up, I was transported back to a time where service was personal and positive. Lay, the driver welcomed me back to Baltimore and engaged in an lovely conversation taking us back to our DJ days in the Baltimore club circuits. Lay epitomized what excellent service is with a friendly, welcoming attitude. Upon my arrival, early am, my room was not ready as I arrived on a redeye from the west coast. Kawan, at the front desk, handled the situation like a champ, she offered me a complimentary breakfast voucher, while she finds an available room from the early checkouts. I grabbed a few breakfast items and before I even say down, Kawan appeared with my room keys, and a huge smile! Lay and Kawan restored my faith in excellent customer service and turned a day that had the potential to be difficult (Redeye, jetlag, schedule) into a great way to start my week on the east coast. Kudos to both!

The hotel receptionist was not welcoming, just ignoring people who come in the hotel. I was with a friend and have waited more than 3 hours just to be checked in_ just sitting in the lobby, this lady wouldn't give any updates as to when our room is going to be ready, when i asked the manager what time will the room be available she just said, ”what to do we dont have any rooms available,” and wouldn't give a timeframe and was even told ”excuse me, we have a line” when we were not even finished talking to her to get rid of us. we did not wait for that long just to be kicked out that way, that was very rude. I tried to get their names, but they both covered it and hid their name plates, and this spanish manager rudely handed calling cards of all their superior employees and told me to call them. (no offense to other spanish people,i have spanish friends but not like her). The receptionist name was Shawnees.