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Nice hotel has food and drinks in hotel. Staff could be more friendly; some are but a few are not. No micro-wave in room which disappoints especially for the price you pay, even cheap best westerns have micro-waves. Location is ok but have to walk several blocks to get to the heart of bars and food, this is a lil scary at night with the high crime rate of the city and many homeless folks everywhere. Came mostly to do the bourbon tours which was great. Watch what they charge you when you get there it will be more than what was quoted to you if you book online ahead, kinda deceiving.

We truly enjoyed our stay at Louisville Marriott Downtown. Located close to great restaurants and entertainment. Carla and Sarah were awesome hosts in the lobby bar. Especially knowledgeable about Kentucky bourbons, they were the best bartending duo we’ve encountered in quite a while.

I stayed with my fiancé as a getaway to some health issues he had earlier this summer and for a change of scenery. Beautiful exterior and lobby. It appears they have either local or vintage art throughout. The rooftop bar and resteraunt had a great ambiance and beautiful views of the city. We enjoyed the happy hour and other small bites and the food was fantastic. Based on these things, I expected the rooms to match the charm. I was so disappointed however that they didn’t. There’s room for improvement as far as some additional art decor in the room and the lighting is terrible. In the evening, the dim lights make you feel claustrophobic and a little like you’re in prison (eek!). The beds were comfortable and pillows were great, so a few changes could really turn things around. I think the biggest issue this hotel will face in the long term is upkeep and cleanliness. For being only opened a year, it’s starting to feel run down. There are chip and loss of paint on the walls, and the carpets have stains throughout. I’d fire the manager and hire a new director of housekeeping. In the bar upstairs, one of the lounge benches was missing about a yard of fabric and was shredded so badly it was embarrassing. You could see the foam. The showers have a half of a door, so water easily can make the bathroom floors wet. I’m wondering if this is causing water damage, since on the ceilings is appears that it may be. Also, they don’t accept all major credit cards, which their website didn’t indicate. When I checked in, they shared that their system is “finicky” with Discover card. They were nice enough to extend a 50 dollar credit for the hassle, however. Overall, If you’re in town, come for a drink or dinner, but stay at the Omni or a Marriot.

During our recent stay at 21c Museum Hotel in Louisville, we had some positive experiences but also encountered significant issues that completely marred our visit. On the positive side, the food and cocktails at Proof on Main were fantastic. The staff at the restaurant as well as the the friendly doormen, contributed positively to our stay. We also appreciated the art gallery, a highlight from our previous visit, which once again added a unique touch to our experience. Our room was clean and spacious with a comfortable bed, meeting our expectations. However, upon checking in, we discovered that the perks we were entitled to through our booking with a travel advisor, such as breakfast, property credit, and room upgrade, were not initially applied. The front desk eventually resolved these issues by providing breakfast vouchers and confirming our upgrade, though the lack of initial acknowledgment was disconcerting. Additionally, when we checked out, the property credit was not applied which added our frustration after the experiencing the peculiar situation below. Unfortunately, a troubling incident involving my missing purse from our hotel room overshadowed our stay. Despite our assurances that it was likely taken by accident with the linens, the hotel's handling of the situation was extremely poor. We spent considerable time dealing with the front desk, cancelling credit cards, and worrying about the lost purse, which significantly affected our trip. Although the purse was eventually returned, the staff's reluctance to take responsibility and the persistent issues with our booking perks left us with a negative impression of the 21c Hotel brand. Over a week later, I still have not received a response from management about our experience. We will not be back nor will we recommend 21C to others.

I wanted to share an amazing experience at the AC Hotel in Louisville KY. The hotel is very beautiful and the staff is even more amazing. You can tell that there is a culture of customer service excellence. The staff is very well trained ad accommodating. I frequent this hotel for business travel, and each time there are positive interactions with the staff. I wanted to call out two individuals especially for going over and beyond. Chris Fletcher (sales coordinator) and Pamela who absolutely owns the front desk. I strongly encourage you to stop by. Pamela will make you feel at home with her warm smile and infectiously positive energy. -Cheers.

It is a pet friendly hotel however there’s no grass area on the property. You have to walk across the street and down half a block to a spot in front of a white castle. Was a little strange. The bed was comfortable and bathroom is spacious. Parking across the street was easy but the one-way streets made it time-consuming to drive around the block with 3 stop lights after unloading.  neighborhood was a little sketchy and a homeless man 1 block away was pressuring me for money.

We have stayed here before to go to 4th street live. It is walking distance so that makes it super convenient. We love the rooftop bar! The food is great and its a fancy atmosphere with fire light and glowing furniture. The food is really good there as well. This particular trip however, we were going to see Willey Nelson on a Thursday and the rooftop bar (outside area) was not open and we were very disappointed, but our fault for not checking first. The breakfast was good and the two girls that worked the breakfast area were bad asses. They were super busy when we went there and were running around like crazy to make sure everyone was happy. Great work to them.

設施：房間比較寬敞的，乾淨，主要是酒店蠻新，住了三個晚上酒店住客沒有看見一個黑人 衛生：墨西哥人打掃的房間，人很淳樸 服務：早餐品類不多，還算美味，每天會有小變化 酒店位於市中心，背後有一條Main street很多餐廳可以吃飯

Breakfast can be ordered, American breakfast. Hotel in the city center

The bed and room were good, housekeeping was very good, and the front desk was very friendly and helpful. I would stay here again. I agree with others that the bathroom lighting is very dim so you’ll have to move a lamp in there if you want to put on makeup. The even number rooms have traffic and sometimes stadium noise but it wasn’t too bad. The A/C worked just fine for us. No smart tv was kind of weird. The breakfast options were better than average with a taco bar but do not expect a single gluten free choice if that is something you need. The front desk took 24 hours to find a package that had been delivered for me but eventually did and all other deliveries were handled promptly. There was a discrepancy between my final bill and the reservation rate but that was handled efficiently. I didn’t expect it but you have to pay $10/day parking. But I would choose this over the nearby Hampton Inn that is literally on the highway.