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Hotel staff very polite & respectful. Hotel is clean & cozy. It’s just right for a nice business trip.

This place is in desperate need of TLC. Broken/damaged/soiled furniture, mold, chipped paint. I really had the impression that I shouldn’t touch things in the room. We literally lifted the mattress to check for bedbugs before we decided to stay. We only needed two nights, thankfully. Admittedly we chose this place for the price but we suffered the consequences. Good enough to lay our heads down for two nights but I was dissatisfied to say the least. The woman at the front desk for check out was pleasant, more so than the young man who checked us in. If you can pay more to stay elsewhere, spend the money!

I was suprisley shock how clean this place was considering the location. I was even more impressed how professional the staff was and how accommodating they were towards the guest. The complimentary breakfast was a bonus and along with the daily complimentary popcorn and cookies.

We were going to an event in So Chicago, so this location was ideal for us. Unlike other reviewers, the staff was very friendly and helpful. Our room was a little smaller but clean, comfortable, and very quiet. We did not need use the internet on this visit. Breakfast was the usual selections and quite good. I would like to see the addition of grab bars in the tub area.

We stayed at LaBanque as a splurge after camping for two weeks, and we were a little disappointed. The pictures look lovely, and it's in a cute part of town in a historic building with quick access to trains to get to downtown Chicago. The two front desk attendees were also lovely. However, the website advertised a ”glass of complimentary bubbly” which seemed great after many hours in the car and after camping. When I asked about the bubbly, I was told to ask the restaurant. When I asked the restaurant, a gentleman seemed kind of agitated and told me to go back to the front desk as ”they had no Prosecco anywhere in the bar and not sure how he could get it.” I returned to the front desk, and the lovely attendant said she would work on it after texting her manager. About an hour later the bubbly arrived at our room. When you pay (with pet fees) $400/night, a simple solution would have been, ”Sorry, we have run out of Prosecco, but what other wine or cocktail can I get you in leu of that?” as opposed to someone clearly running out to buy a bottle and then bringing it to our room while we were already eating. If it is advertised on the website, that would've been a quick resolution for $400/night. In addition, ”pillow top mattresses” were advertised. Our mattress was soft, but it had a large indentation in the center that caused both of us to roll into the middle. I ended up putting a pillow between us to stop the gravitational pull to the central pull. In the morning we grabbed breakfast, but there was not a person in sight. A cold buffet similar to one at a Super 8 was laid out, but there was no water (my husband actually went into the kitchen himself to fill our glasses) and no hot items to choose from. Again, for $400/night some scrambled eggs would have hit the spot. All in all, the interior is lovely and the two front desk attendees were great, but I wouldn't stay here again for $400/night...try someplace else (heck, we've had a better breakfast at a Holiday Inn Express!). We've stayed in more comfortable places for half the money.

Deposit refund is too slow

This was one of the worst hotels we have stayed at. Upon checking in, we were told that the elevator was broken down and we had to use the stairs to get to the 3rd floor. The stairwell smelled of urine on the first floor. The stairwell carpeting was filthy. Our room had a coffee maker with no coffee available. We were unsure of the bed linens being fresh with all their wrinkles. The bathroom towel bars had some kind of dried goo-like substance . The window was smeared and streaky. The ironing board was broken (which I fixed in order to use). The tub plug was laying in the bottom of the tub. Everything was disgusting. All in all, this is NOT WYNDHAM QUALITY.