Search Your Millard Hotels

If you are taller than 5'5” you will have to duck down to use the shower. The shower head is super low. I was close to hitting my head and I'm 5'4”. However, I liked that they had full bottles with pumps for shampoo and conditioner. They were locked in so No one could mess with what is in them. The pool was small and chilly but nice. The guy at the front desk when we checked in was very nice. We got a room with 2 queens and a pull out sofa. There was no bedding for the sofa bed in the bag. They brought it very fast when I called though. The beds were better than most hotel beds. It was nice to have a choice on pillows. They had soft and firm ones and they were labeled. Sleeping was a challenge though for 2 reasons. First, the heater worked well, but every time it turned on the wands on the curtains would click together the whole time but we didn't want them open. The worst thing was that in the walls there was a really weird noise more often than not. The closest I can describe it is like rain on a tin roof, but in the walls and loud. We were on 2nd floor. The room was spacious and clean. The breakfast was one of the best hotel breakfasts we've had. Oh, they also had a nice outlet in the bathroom that had a built in night light so you didn't have to turn on the huge light if you needed the bathroom at night.

We booked 3 rooms at the friends and family rate, upon check-in their system only showed 2 rooms booked, even though I had my reservation pulled up on my phone clearly showing 3. The woman working the front desk had no idea how to fix it and was apparently the only one working that night. It was new year's eve, however, reading previous reviews it doesn't seem like management ever staffs the hotel properly so I don't think the holiday was a factor. After quite some time of trying to figure it out and me even calling the hotel help line (which was on a 15 minute wait) the front desk employee said she could just book me another room at the discounted rate. She was doing all she could to help but clearly shouldn't have been the only one working that night when she wasn't sure how to fix that sort of problem. Pool and rooms were fine but with only the 1 employee on staff, she was constantly running trying to refill towels in the pool area and the phone at the desk constantly rang with no one behind the desk to answer. We were having drinks in the lobby and watched someone stand at the desk for probably 20 minutes before they were greeted. No fault of the 1 employee working, they were just understaffed! Breakfast the next morning was inedible. Potatoes still cold/frozen in the middle, pancake mix started coming out normal then after a second it was completely watery. Hilton has some work to do on this location.

We had a great stay! Location seemed new and rooms were spacious and clean. The front desk crew worked overtime to help us out throughout our stay and were great to work with. Breakfast was also a great bonus! I would highly recommend this hotel and look forward to when we can come back in the future. I am not sure where some of the previous negative reviews are from. I think this is a great hotel.

This hotel is conveniently located right off the highway with several restaurants in walking distance. From the equipment in the parking lot and a sign on the front entrance asking workers to remove their boots, it is apparently still undergoing renovations. The first floor hallway looked nice and had new carpet. Our room was clean and also had new carpet and paint. The queen beds in our room (#123) were both creaky which made it difficult not to wake each other when getting in/out of bed. The breakfast buffet has been replaced with pre-packaged pastries and muffins due to COVID-19 concerns so that was a bit of a disappointment to us.

I went to find out that it was a motel, but the price was cheap in the local area, which happened to be during the Berkshire annual meeting. There is a fruit drink at the front desk and a simple breakfast. Parking is convenient and free.