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We had mechanical issues leaving Boston so arrived in Austin just as our connection was backing out of the gate. We had a choice of 2 hotels that American Airlines would give a voucher for. Since we are a Hilton Honors member chose the Garden Inn. If you do the same please call the number on the voucher to have them send the shuttle van as there is another Hilton nearby with a shuttle bus that you might accidentally use by mistake as we did at first We were greeted by Marlene at the check in i had given her the voucher ID by phone so she was all ready for us when the van arrived. Rooms are a bit smaller than most but well appointed. Beds comfortable and plenty of towels etc. there is a restaurant and bar. The bar opens at 4pm the restaurant at 5. They have 5 main entrees on the menu as well as sandwiches. The server Morgan was very friendly and helpful And the food was ample and reasonable for a hotel restaurant. Unfortunately our luggage was still at the airport as the airline refused to release them as they are checked onward for the next day flight that we were are on. Marlene offered us toothpaste and toothbrushes which was well appreciated. In the morning the breakfast is either continental breakfast for $10 or full buffet and made to order omelettes for $20 per person. Omelettes are huge and excellent. Plenty of other foods and well worth the $20 All in all a good stay.

Unfortunately my husband and I will not choose to stay at this hotel again. (We stayed recently overnight in late March, 2023, before catching a plane the next day.) Pros: the staff working the Night Shift upon our arrival was courteous and tried to be helpful, and the morning breakfast was acceptable. However this did not make up for the hotel’s shortcomings which were numerous—as I will outline here. Cons: (1) the microwave had no plate and was therefore unusable until shortly before we checked out, when at last someone located a replacement plate. (2) the carpet was dirty with visible stains (3) the window shade would not open properly (4) the very heavy dishwasher door fell open unexpectedly several times, once hitting me (hard!) on the leg. (this was especially concerning since the dishwasher is installed in the entrance to the room and one must walk past it to enter or exit the room) (5) the dishwasher leaked water onto the floor, posing a slipping hazard (the water was hard to see ) (6) there were unsightly yellow stains on the bedding of one bed (7) no toaster was provided (8) the water coming from the two faucets smelled and tasted like mold. After returning from our trip we outlined all of these problems in an email message to the manager on duty, but we have never received any sort of reply from him. (We tried to reach him several times by phone before we left the hotel, but he could not be reached)

Stayed in late January with COVID restrictions in place. Very comfortable simple room. Everything clean and in excellent repair. Front desk gave great recommendation for local restaurant serving local flavor take out. Late night check in was accurate and friendly. The lobby was very cool and I regretted that it must be closed due to pandemic. I will be back in better times.