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Good breakfast

We have had the pleasure of staying here many times over many years. The employees are very friendly and helpful. The rooms are clean and fresh, have great breakfast’s and they’re close to everything.

Excellent Service since a new management took over the hotel. This is our favorite hotel to stay at Racine Wisconsin for business I highly recommend this hotel if your traveling for work. Friendly front desk and the housekeeping does a great job cleaning your room.

Please stay elsewhere! This place stole money from us! I wish I read the reviews of this place ahead of time but we were travelling and needed to stay somewhere for one night. Once we got home from our vacation I checked my credit card and this place charged an additional 2x $100 and 1 x $50 ($350 Canadian). I called and have never spoken to anyone more rude and arrogant. He told me the charges were for smoking. I told him we do not smoke, there must be an error and he said there was “evidence”. To reverse the charges I would have to speak to the manager. Well I never heard back, and called and left messages another 3 times. Contacted Sonesta, the parent company 4 times and each time they were very polite but just forwarded my concerns to the manager at the property. I never was given any breakdown as to the additional charges, no courtesy of a response and discussion over these invalid charges. I was going to complain to the BBB but they already have a “F” rating. I would have rather slept in my car at a nearby Walmart. Thankfully my credit card company investigated and reversed the charges but unless I hear otherwise, this is theft, pure and simple.

The location was conveniently in the middle of everything we wanted to do. Cleanliness of the hotel was just okay because it was run down and needed repairs. The toilet paper holder featured in the picture below was barely stuck in the wall and every time you wanted toilet tissue it was just asking to fall out onto the floor. The mirror in the main room was discolored from constant cleaning and the carpet had several stains that I just don’t want to know where they came from. On the other hand, the hallway smelled of smoke, but our room had no odor. I called before booking to ask if they had a hot tub and The gentleman who picked up said they had a hot tub and it was working; however, they did not have a hot tub just a pool, but at least it was heated. Breakfast left a lot to be desired; there were limited options, the cinnamon rolls were dry, eggs and sausage were over cooked or dried out, and the batter to make the waffles just didn’t taste right. The only good thing at breakfast was the coffee and orange juice, so, unfortunately we could not enjoy the complementary breakfast and had to eat out. We stayed for two days and at 11 AM on the first day our key card stopped working. It appeared as if it happened to everyone staying more than one day, because there were several of us waiting at the counter. When we went down to get the card serviced they were nice and accommodating, but it was still an inconvenience none the less, because we paid for two nights.

the kids really enjoyed staying we loved the pool and whirlpool we’ll definitely be back soon the breakfast was ok waffles and orange juice was so good the receptionist lady on first shift was very nice