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I recently stayed at the Holiday Inn Nampa and had the pleasure of being assisted by Maggie at the front desk. Her professionalism and warm demeanor made a significant impact on my experience. Maggie went above and beyond to ensure a smooth check-in process, offering helpful local recommendations and promptly addressing any queries I had. Her genuine care and attention to detail truly stood out, making me feel welcome and valued throughout my stay. Maggie is a tremendous asset to the Holiday Inn Nampa, and her excellent service greatly enhanced my visit.

I always stay at this hotel when working in Western Idaho. The location is convenient, safe, and comfortable. The food in the bar is Decent and the menu hasn’t changed in 4 years. The check in desk is always friendly and helpful. The rooms are up to date and beds are comfortable. There’s local shopping nearby and lots of parking.

The room was clean, there was a simple breakfast, suitable for people on the road, it was on the high speed side, convenient, but a bit noisy, the room heating was a bit noisy. Good value for money. .

I have traveled around the world and slept in a lot of third world guest houses and cheap hotels. Nampa Inn & Suites is, by far, the worst of them all. I will list my grievances by the order I encountered them beginning my two night stay. First, I had to pay a $100 cash security deposit but there was nothing in the room worthy of any sort of security deposit. Second as I walked down the hall to the room I kept tripping over missing and damaged floor tiles. I had stayed in this building when it was a Shilo in ten years ago and it was bad then. This time it was worse than I remember. 1. Our room was filthy, there were hair slivers in the sink. 2. The shower soap holders had mounds of caked on soap. 3. The room stank of something sour. 4. The AC worked only intermittently and kept waking us during the night. 5. After the first night they did not clean the room and did not give us fresh towels. When I asked about that they said it had to be requested at an extra charge. 6. The staff were far less than kind or friendly. They seemed most interested in their own personal conversations with one another than with serving clients. Whomever Melodys.X is over on the right side, who said that things had improved, I would hate to have seen what she first experienced because what we experienced was more than a nightmare. I blame myself because I picked the cheapest hotel from the list and I was reminded that $120 per night does not buy much at this hotel. You would be better off sleeping in your car in the park than staying in this place. If you are thinking about making reservations, don't! There are much much nicer places that also are cost effective in Nampa.

My husband and I made reservations for mid-March 2022 and the guest relations person made our reservation in mid-February 2022 in error. As a result, our credit card was charged as a no show. We called to cancel our stay in March since our appointment was changed to a phone call and not an in-person meeting and discovered the error. We complained about the charge and were only offered a gift certificate that expired in December 2022. We asked for our money back and were told our only choice was the gift certificate. We live in California and thus wouldn’t be back until 2023. We left a voicemail for the manager, but the manager never called us back. We disputed the charge on our credit card, but the hotel again noted us as a no show although we could prove we had an appointment in Eagle in March with reservations in Twin Falls directly after our stay. Generally, we book online but the guest relations person told us to call her directly since when we stayed previously, she gave us her card with a discounted rate. The line wasn't recorded. She gave us a confirmation number, but we didn't receive an email (I don't believe she asked for our email address). This was very disappointing. We won’t be staying in Holiday Inn Express in the future. We were surprised how we were treated when we asked for our money back.