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I was traveling back from a work related conference in which I brought my wife and pet along. I knew the drive home from the conference was too long to make in a single day, so I decided to book a room partway home. I have been a HHonors Diamond member for more than 20 years, so I am very loyal to Hilton properties. The Hampton Inn New Albany Louisville West seemed like the right place to stop, but I could have choosen to stop a little earlier in my drive, or drive just a little further. But I choose this particular hotel because they listed having a $50 pet fee. Some Hilton properties charge a $50 pet fee while others charge $75, so I was careful to choose a property with a lower pet fee. I booked the room, noted online that I had a pet, and followed through with my stay. Because Hilton has a great iPhone app, I checked out using my phone, and later that day I was surprised to see on my emailed receipt I was charged a $75 pet fee. I’ve followed up three times with management to get a refund of $25, and I’m now being told regardless of what is listed on their website, the pet fee is $75. On my third call to dispute the charge the staff person had the nerve to say I should have called to verify the pet fee. This made me furious!! Frankly, I’m tired of being given the runaround. I finally called the main corporate number and filed a claim. While on the phone with corporate they verified their website STILL says their pet fee is $50. I don’t have any complaints at all with the room. It’s a nice property, consistent with other Hampton Inns. The staff was fine, the breakfast was actually a little better than most. But management at this property has the poor judgement to deny one of their most valued customers a refund of $25 they are obligated to pay. I shouldn’t have to make 4 calls to fix this. Making matters worse, almost a month later they still advertise a $50 pet fee!!! I’m headed back to Louisville in 2 weeks and will be staying overnight very near this hotel. Needless to say, I’ll make a point to never stay at this property again.

We were traveling with another couple and needed a quick stop, booked this hotel as it was off the highway. It is not in Louisville but in IN., and not the greatest location. Very confusing on how to get in to the lobby, the hotel in the background is not used for regular guest, the motel part was a tunnel of doorways, nicotine smoke filled many of the hallways, carpets are filthy, no air conditioning in the common spaces. Then we got to our room, no access as the door handle was broken (lit up green but would not open), up to the lobby to the second room where there was no air condition, smell of food, and an odd cell phone propped up in the window camera facing the bed. We had to leave as the accommodations were not acceptable, guaranteed a refund, then the hotel denied the refund the next day, told our credit card company we never showed up. Tried to reach management, they refused to contact us back.

Great location - clean and comfortable rooms - staff was nice enough to recommend me some restaurant near by - very cheap and looks like it is recently renovated. They also have truck parking since I had uhual it worked out great for me. Thank you motel 6 for clean room

Great location and friendly staff. Spent one night with the family and breakfast was exceptional. Very clean. Only one issue is the exhaust fan in one of the bathroom wasn’t working. Strongly recommend this hotel.