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I had the WORST experience at Staybridge Suites today (3/17/23) via Ray Lakes. Prior to arrival, my friends and I booked two (1 queen, 2 double bedroom) suites. We received a call saying that due to renovation, those rooms were not available. Instead, they offered us 2 king suites. When we arrived, it took 20min to check us in because they couldn't find the reservation. When we got to the rooms, 1 of the rooms was a regular queen room and the other was a king suite. The king suite was dirty. It had not been cleaned from whomever was there before. There was a big garbage bag full of trash in the room and the bed was unmade. When we went downstairs to tell the front desk, Ray Lakes told us that the housekeeper told him that the room was clean and that no other worker would have approved or agreed to give us 2 king suites because they aren't on the same floor. When we shared that that was the information we received when Staybridge called us back, he preceeded to try and convince us that the reservation on file was the one we made initially. We told him that the person must have entered it in incorrectly and that we had no reason to lie. From there, we were talking to each other about our experience when Ray asked my friend to stop talking about it because there were 2 other guests next to us and he didn't want their experience to be ruined. From there, my friend explained that we were having a private conversation about our experience and how his expectation was unreasonable. We eventually asked his name and when my friend wrote his name down, he told us that we should find another place to go for our sake, such as Holiday Inn and Residence Inn because he could see a domino effect happening. Another manager, Scott, was so kind and apologized for our experience. When I was sharing with him our experience, Ray Lakes told him to go do something else. I have NEVER seen this happen EVER. Ray Lakes was so rude and disrespectful!

We had an unplanned stop in suburban Chicago. Stayed here for the night. Great service, Friendly staff, clean and well kept room, excellent breakfast. Have no issues or complaints. Money well spent. It’s just the location and parking are little confusing but a great stay overall.

Good clean quiet stay

Compared with other hotels, the price of the room is very new and new, the parking lot is big enough, mainly because it is more comfortable to live in.

Celebrating our 25th wedding anniversary. We had reservations in a nearby restaurant and wanted to be close. Overall, the hotel stay was fine. Quiet and mostly clean. There was a bit of dried up food on the TV stand that I wiped down myself. The lady at the front desk was very accommodating but came off a bit “cold” as if helping me was a chore. The Starbucks lady(staff) was overwhelmed. She was the only person taking orders and ringing up customers. I wish that everyone can simply be kind and cordial or choose not to work in customer service.

So I planned a Spa Day at Le Meridien Oakbrook & I must mention that the Spa Therapist were great. My husband & I enjoyed our massages & facials. I would have given more stars for them however the aspects were great disappointments. I was very disappointed that a floor was not dedicated to the Spa. Instead it was in two guest rooms converted into somewhat cramped rooms. SMH Would have expected more from both the hotel and where it's located. We were told we could grab a bite to eat in the restaurant on the 9th Floor in between services. The restaurant was Closed! Then we were told we could grab a coffee and a quick bite downstairs in the Lobby. Apparently the person we saw at the bar on the way in to our 10:00AM left because when I came downstairs the bar was Closed. So now I must wait 45 minutes for my husband, hungry and thirsty. Would not recommend this Spa to anyone. Definitely didn't start our Wedding Anniversary activities well. Prayerfully it will get better.

Located adjacent to the Drury Lane theater with easy access to main thoroughfares. Clean rooms, nice lobby, friendly service, and there's a restaurant & bar on site. Tho, we always order Chicago-style pizza be delivered to our room - Giordano's deep dish!

Absolute worst Hilton property I’ve stayed at in recent memory. ACs weren’t functioning properly and were blowing hot air making it very uncomfortable and hard to sleep. You got a different answer depending on who you asked. Front desk said engineers were working on it, a maintenance member said it had to do with the weather and they still had tarps on top of the units on the roof, another front desk associate said certain wings of the hotel just don’t cool off as much as others which turned out not to be true after I switched rooms, and it was just as hot. When I say hot, I’m talking close to 80° inside the room. I know because I bought a temperature gauge and brought it back to the room to find out. The hallways and lobby are much cooler than the rooms. Everyone was complaining and the hotel did very little to accommodate the concerns. I was told they could check me out so I could go to another hotel if I would like. Another solution from one of the hotel staff was to put me in a room with a balcony, and they said to prop open the door and let the air flow through. Meaning both the balcony door and the hotel room door. I would like to say Crystal and Sam in the evening at the front desk tried to help, but I believe their hands were tied in what they could do for the actual air. They offered a fan and waters. They were very friendly, despite how uncomfortable it was. Inside the room was very rundown. Several security items were broken, including the safety door latch, and there was no way to lock the sliding door or sliding screen on the balcony. In addition, the bathrooms were filthy, and a lot of the fixtures coming apart. See the pictures. Stay away at all costs. Plenty of other great options anywhere but here.