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Every staff member I dealt with was very pleasant and professional. My room was exactly as expected, with a great balcony and gorgeous view of the Gulf. There were signs of aging in the room but nothing that affected my stay in any way. The blackened chicken sandwich was amazing and the bartender was friendly and willing to chat with me while I waited for my food. Bottom line, I would not hesitate to stay here again.

First I will start with I am extremely picky & OCD! I do too much research before I stay anywhere. This hotel was WONDERFUL! The staff seems to love their job, especially Terri and Shauna. I felt like I was staying at a four star hotel. The room was spotless, the food was wonderful, the pools were great and the beach service was perfect!

Great room on the bottom floor, beach access is insanely close, literally 25 steps away. Hot breakfast bar every morning, with great variety of options. Good communication and parking pass from hotel staff. Very family friendly. We will definitely be staying at this location again. Room was simple, but clean and comfortable with an EXCELLENT air conditioning unit. This is a super important feature after a hot beach day. Always love staying with Hampton Inn!

Do not stay here. The worst Marriott property in North America. Outdated, dirty, unsafe and their staff is unfriendly. As a Platinum Marriott loyal customer for over 25 years, we have never experienced such a lack of customer service level from the front desk team. We got the worst rooms at the hotel, overlooking the construction site at $450 per night. When we checked in the beds looked like someone slept on them. We told the front desk but there was no reaction. Dirty carpets. Trash in hallways. Empty hair conditioner dispenser. Broken hairdryer. Missing light bulbs. No enhanced room available, as the front desk team simply does not care to recognize their Platinum members and make arrangements in advance. It was a struggle to get two rooms near each other despite calling the hotel in advance and being put on hold twice for about 30 minutes. They were trying to put us and our kids in two separate buildings. Basic things like: “good morning” , “welcome to Four Points”, “thank you for being the Marriott Bonvoy member”, “Welcome back”, “Can we help with anything else?” do not exist. However, they mastered saying “no, we do not have, sorry” (Lucy and the male Assistant Manager were consistently unpleasant and unaccommodating). They even suggested that we check out after trying to figure out our room arrangements. WOW! We would if the hotels were not sold out that weekend. Here are our suggestions for travelers: right next door there are two great hotels, Holiday Inn and Hilton. Both of these hotels are newer, have a lazy river, a Tiki bar, a vibrant resort like atmosphere and friendly staff who showed us their facility for our next stay. My family did not feel welcomed at Four Points by Sheraton in Fort Walton. We asked to speak to the GM three time and the team refuses to connect us with him or her. I think that the GM should look into hiring the right team that is customer service oriented and provide training on Marriott loyalty programs. The facility is also not safe. Both of our guest room doors were not locking properly. The person who delivered fresh towels to our room left the door unlocked for hours on Saturday (room 283). We asked for someone to come and check on it, but it was never taken care of. The beach access board walk has worn out slip preventing strips and we saw several guests slipping. It is uneven and one may trip easily. For a property that has a direct beach access they have no recreational activities. We went to the Hilton next door and enjoyed their vibrant guest program, meals, and drinks. Again, we will not be back and it used to be a decent hotel. How is this property able to maintain the Marriott license is hard to understand. We have already notified Marriott about our subpar experience at this facility. Marriott’s values: “To enhance the lives of our customers by creating and enabling unsurpassed vacation and leisure experiences” are not followed here.

Clean condition, water pressure was good even on the 5th floor. It is a comfortable place with good access to the beach, white sand, shower facilities, delicious restaurants, and live music in the evenings. There is no separate breakfast, but you can enjoy brunch separately at the restaurant. We also recommend good-smelling coffee.

We arrived Monday after Thanksgiving to a friendly check-in by Carlos. We were quickly directed to our oceanfront king suite which was unfortunately on the lowest floor with a view of the pool below and the dunes straight ahead. Beyond the dunes was a view of a strip of the ocean. We had hoped for a higher floor, but the room was clean and comfortable, and we had plans for many hours strolling the beach; so, we took a walk, unpacked, and settled in. We had previously booked king suites at other Fairfield Inns and knew that the accommodation would not be a true suite. The large space is visually divided by two partial walls, but the bedroom space and the sitting space are open to each other. This is fine for a couple who do not expect to use both TVs at the same time; it is not great for parents planning to have privacy from the children on the sofa bed. The king suite would be better if the opening between the sitting and bed areas was smaller with two pocket doors to provide privacy or operation of both TVs at the same time. We slept well on the comfortable bed, and we appreciated the sofa, small tables, work desk on rollers, task chair, 2 TVs (bed area and sitting area), mini-frig, small microwave, 2 chairs, space for suitcase, 4 drawers, and small cabinet. The very small closet needs twice as much space for guests planning to stay several days. All in all, we found the oceanfront king suite to be a nice space for a couple spending several days at the beach. Our biggest complaint is probably that the TV had less than 40 channels -- need more. Freddie and Alexis provided breakfast with a cheerful attitude each morning. We count on the complimentary breakfast to start the day. Unfortunately, Fairfield Inn is still operating breakfast in pandemic mode: packaged breakfast sandwiches and waffles, 3 cold cereals, pork sausage on 2 of 4 mornings, oatmeal with a good variety of toppings, scones, packaged muffins, bagels, and yogurt. The orange juice was weak, and the coffee was too bold (please bring back regular roast); other beverages included milk and apple juice. Freddie and Alexis provided breakfast with smiles and kept a very clean eating room. The hotel is built with ground-level, open-air parking below the rooms and in a lot next to the building. We appreciated the complimentary covered parking.