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Okay, so where do I start? I have a Gold Elite Bonvoy member and have been for many years. I reserved a King Suite room on the top floor Club Level with access to the Club. which was a paid upgrade. I have reserved the Club level many times over the years at Bonvoy Properties, so I know what to expect and what it usually has to offer. Besides a respite from the hectic days, there is generally some decent food and drinks served there too. This is the absolutely and positively by far, hands down the WORST Sheraton Hotel that I have stayed at. The first issue that caught my attention was the absence of any USB charging ports in the rooms, including the top floorKing Suits. When as inquired about this at the front desk I was told that they didn't have them in any of the rooms. I asked them to have the manger call me and that never happened. When I checked in I choose to have the room cleaned daily. The next day my room was cleaned and restocked when I returned from all day meetings. The second day when I returned after 4:00 pm my room had not been cleaned, so I went to the front desk because they didn't answer the phone after 15 rings. When I asked if my room was going to be cleaned today, I was told that they don't clean rooms every day. They then asked me if I wanted it cleaned and I declined because I planned on staying in my room and ordering room service for dinner. The option on the app was daily cleaning or 500 points so I choose daily cleaning. What hotels of this caliber have you ever stayed at that you had to go to the Bar/Restaurant to pick up your food after ordering it through room service? I was told that they would call me back to say it is ready to be picked up. Really? Now the quality of the food was horrid, and I was unable to eat most of it. since it was cold and nasty looking. I had ordered Kung Pau chicken with vegetables over white rice. The only vegies in that dish were bell peppers and two very small pieces of carrot. I did eat the brownie and ice-cream desert because I had to eat. As for the ”Club” This was even a bigger letdown. The first time I went there on the second day after my meeting to get a bite, there were three 1/4 turkey sandwiches left on the tray at around 6:00 pm along with some kind of cucumber salad and a green salad. Of course, there were a few Pepsi's, some small mini water bottles, a few root beers and some sprite knockoff drinks in the fridge. I did not eat breakfast since I was out of there too early each day. I stopped in for a cup of coffee and saw that they had a food line similar to what you get at a Hampton Inn. No Thanks! The final night I stopped by the Club to give it another chance and for some food since I returned before the put the food out. Mushy Orange Chicken and Mushy Broccoli Beef and some cold white rice. The only think I consumed there that was tasty was the ”Kirkland” trail mix, which was 4x the price. Let's see what else I remember... Tub/Shower valve

Housekeeper Bernadette was very polite and helpful to my needs in my room I was there last week for an event my room was clean and rooms looked nicely remodeled would definitely return love this place.

Just beside the ten doors, the traffic is very convenient, there are also a lot of places to eat around, shopping is first-class, the room facilities are ordinary, and the comparison is also a long time, let's make it happen.

The hotel in the United States is big, and two people live enough. The hotel is very close to the door of Ole, walking on foot, the location is pretty good. Although language communication is a bit of a hindrance, the front desk guys are quite enthusiastic and the overall feeling is good.

The overall experience was good. a bit pricy on some days. would be a go to stay if price is lower compare to similar hotels in the area.

Worst hotel ever stayed in when we first got there it didn't even have my room ready so we had to come back in an hour that was no big deal so we came back they put us in this room with no bathroom door no privacy or anything the door locks on the door looks like someone been broken into all jacked up holes in the ceiling water spots all over the ceilings you can see underneath the door where the seal is was cut off I went back to the lady and I asked to be in to Don the room and she gave me such attitude and I literally gave her attitude back very disrespectful girl her name is May or whatever how you spell it did they put us in a room upstairs little better but still it stinks like old dirty people water spots in the walls the bathroom is nice that's only thing about it the bed sucked pillows flat way uncomfortable I woke up hurting while I was gone NASCAR race they came into the room took my food and threw it away didn't make the bed I get this hotel I like complete zero the workers lack of respect they need to be fired except one lady that she helped us she was pretty great I would not recommend this hotel for anybody this hotel needs to be closed down or have better management screw this stupid Hotel

The breakfast was terrible and obviously covid has caused them to close down the bar and happy hour, and the pool. But the price did not go down. Sucks for us that got spoiled before covid. Everything else was great. Happy new year

The room was not clean, there were sticky spots to most furniture. Even though we booked a triple room we were given a queen bed and a couch without sheets. The phone in the room was not working and I had to go back to reception to ask for sheets and pillows. When we opened the couch it was full of old food and dirt. Even though it advertises that there is free shuttle to the airport, there was no shuttle during our stay and we had to walk to the airport.

i drove 7 hours from Arizona to get to this hotel that my company already booked and paid for in advance to be told that i need my boss present to present his id and card....... also told me i wouldnt be able to get a room because we have to re book 72 hours in advance.... i sat around for 2-3 hours til my boss from ontario could arrive to present his id and card..... very unprofessional because ive stayed here last month and did not have any of these issues. the front desk did not give two F***s that i was basically stranded in another state with nowhere to stay. after driving 7 hours and sitting 2-3 hours. you would think if you have people staying that are coming from out of state you would provide necessary information so that we are not stuck. after my boss showed up i finally got this room to walk into a dirt ball room with ants everywhere and just dirty. the wifi is probably the worst wifi ive ever experienced in a hotel. the fact that they call this complimentary wifi is almost disrespectful. i work a lot from my computer and i need good connection to be able to work. as i am writing this review in the hotel room looking at my wifi signal with 1 -2 bars max and thats how the wifi has been this whole week. for the hassle and stress i was put through i would book another hotel that would actually give you the service and respect that you pay for. the fact that the front desk said i wouldnt be able to book anything cause for 72 hours and their manager left was ridiculous. basically telling me to f*** off. i remained respectful and calm throughout all of their crap. you need to be teach your employees to cater to repeat customers... ive been here many times and my history will show it... and shows everytime my company paid with the same payment method... they had me wait 3 hours because lack of skill, lack of knowleadge, lack of customer service. And they were okay with letting me sleep in my car because their process is wrong is the reason they will get a bad review today. if you do make a reservation here and pay online make sure that these people provide you with all the right documents you will need especially if your company is paying for the room. make sure you bring insect killer and plenty of sanitizer to clean the dirty rooms. also their is free breakfast included but i wasnt aware of it until my last night here and none of the employees let me know of this i had to kind of force myself into the free breakfast. its time people do their job the right way it amazes me how employees can destroy a business's name and reputation because of their poor level of skill and care. And on the side of this damn building their are about 100 bumble bees flying around the side of the building if i didnt see it in advance it would have been pretty bad. ive never seen this many bees hovering around the garden on the side of the building before.