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We booked this hotel from Monday to Saturday to escape Hurricane Milton when it hit Tampa. From the minute we checked in, which was early, since we stayed up the block the first night, we were there early because of the last minute plans. I explained our situation to Shrenica at the front desk and she she said we would have to pay the $50 early check in fee regardless. No compassion whatsoever for the fact that we had to leave our home for fear of a hurricane. Now on to the hotel amenities and cleanliness: 1) As other guests have mentioned there was a total lack of paper goods (plates, cups, napkins) available in the room and in the hotel. 2) The floors in our room were filthy and I actually had an allergy attack from all the dust. 3) The lobby and breakfast were the worst we've ever experienced in any hotel we've stayed in. The lobby floors were always sticky (probably from all the kids running around with juice and spilling it). The music for breakfast was incredibly loud and between that, and all the kids, it was not a relaxing atmosphere at all. Now the pool area - there is a lazy river in the pool which is beautiful, but it is overrun by children and not a relaxing atmosphere at all. We expect to be able to relax at the pool area when I'm paying to stay at a hotel. There was no ”adult pool” without screaming and yelling children all day long in the pool along with the incredibly loud music that was played all day as well. If you're looking for a relaxing vacation at the beach, this is NOT the place!!!

I stayed here for a girls week. I love the amenities, the pool and activities. They had some amazing restaurants close by. There were many local “fun things” like pontoon boats, beach fire rentals. I visited a few restaurants most which have a beach behind them. The souvenir shops I found to be affordable. I will definitely visit again.

My wife and I arrived after midnight. We had worked all day and driven several hours to Pnanma City. When we arrived the lobby doors were locked for security and a sign directed you to use your room key or pick up a phone that was on the wall. As we had no key, I picked up the phone. It rang between 20-30 times and was then answered. The lady advised she was on the third floor and would be down shortly. A few minutes later, she arrived and unlocked the door. She checked us in without incident and was friendly. As I was extremely tired from a 20-hour day, I just wanted to get to sleep, so we went straight up to the room. My wife immediately noted several medium lengths to long black hairs in the room. They were on the floor in the bathroom, in the sink, in the shower. We were both too tired to address the situation at that time, so we took some pictures to address it in the morning. We cleaned the hair up and went to sleep. In the morning, we approached the desk clerk and explained what had happened. Her response was a little terse and caught me off guard. She wanted to know why it was not reported when we noticed the issue. I explained I was tired and a little cranky and felt it would be better to address the situation when rested and less apt to be impolite. We attempted to show the pictures, but she seemed somewhat ambivalent. We told her all we wanted was for the room to be cleaned while we were gone for the day and her attitude seemed to mellow. She said she would notify the general manager of our concern. When we got back, the room was cleaned, and all the hair was gone. We were not contacted further. Many of my reviews talk about how issues arise, and I try not to judge the issue, but rather how it is addressed. I do not think this was handled in the best way possible. As for the rest of the hotel, it was clean, and the public areas were nice. The location is okay, but not great. We chose this as it was the closest Bonvoy property to our son's residence. I think I would drive a little further on future visits.