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We stayed with a family group. The room was real nice. No maid service is done for the room. The hot tub has been broken for a month (so we told by staff). The hot tub was one of the reasons they were chose. Only high price starbucks coffee available in lobby. (And if you don't have maid service, no coffee available in the room) This the most expensive hotel I've ever used and the worst basic service I received. We paid over$200/night.

Probably one of the poorest managed hotels I’ve ever stayed at in my entire life. Upon check-in we were checked into a completely dirty room, it was a Saturday night so we went to the bar only to be told the bar was closed because it’s the bartenders day off…. Another party that we were with, was given the wrong key to their guest room and walked in on someone changing. Everywhere you walk in this hotel there are stains on the carpet and the tile. The landscaping is a complete eyesore. You can tell the manager just walks straight from his car into his cubicle passing up, smokers poles that are falling over, stains on the tile, pantry, that is not stocked, and a restaurant that is advertised to be open but it’s the bartenders day off. And if you think you can speak to Dylan at the front desk, think again. His attitude is horrible. This place was cheap for a reason. Do yourself a favor and pay the few extra dollars and stay somewhere else

Great place to stay, room wise. Overall, the entire hotel was clean, organized, and well kept. They have a small pool though and it was cold. Management said they would check the heater. No hot tub either but all in all we enjoyed our stay.

I booked 2 nights, but decided not to stay on the 2nd night. I called ********** to refund the issue and when I finally got a live person from the Philippines, they told me that they were able confirm they could cancel the 2nd evening as long as the Manager of American Inn in North KC would agree to it. I cancelled the 2nd evening because there was feces & semen stains on the bed and the towels. The toenail clippings and smell of smoke were just icing on the cake. The manager first told me that she wouldn't cancel the 2nd evening unless she could validate the stains I was talking about. She then said that she wouldn't refund it because I was lying about the stains and that she could find none. She told me wanted me to get the remaining things in my room and get out. When I attempted to re enter my room (after her watching me walk down the hallway) with my key, it was deactivated. I asked why I couldn't get back in my room and she stated ”I have DNR'ed you!” Which means do not return. I said that would be no problem. She was absolutely angry that I accused her establishment of being dirty and let me know that. I said that I still need to get in my room to get my things and she slammed a new key card on the counter and said ”You've got 15 minutes, then I want you out!” I asked where there approval from the Health Department was posted and was told that they did not know. At no point and time did she ever apologize, offer a refund or agree to let me show her the stains in the room that I was talking about. Eventually I convinced the handyman to go in there with me to look at the stains and took pictures. To his credit, when I showed him the stains, he was quiet about it, but apologetic and agreed that this was bad & they were definitely there. He did tell me that although he admitted seeing the stains that there was nothing he could do because he was not the manager. After coming back with evidence of the stains, she then said she would not refund the room because I waited too long to tell her. I told her that I came by the front desk twice and there was no one present. She told me I was lying about that too. Then I was told they would not refund the room because they just don't give out refunds. It was clear at this point that no matter what I could prove, she would find another reason to say no. I wanted to call the police, she threatened to do so herself and I told her that would be best and I would like them here. The Health department was going to be my next request once the police arrived. She said she was calling the police, so I waited. I waited. I waited so more and no police. I asked her if the PD gave her an ETA on their arrival and she said she never called them & did not want the police here. I asked her why and was given no answer, but instead given a form to fill out requesting a refund from her manager. I complied and left.