Search Your Portage Hotels

As a Hilton Honor Member, I had certain expectations of what a Hilton property should look, smell and feel like. Corporately owned properties are usually in better shape than franchises. From the beginning, my wife and stated the reasons of why we wanted to stay at this property; she just had hip replacement surgery and we wanted a place for her to recuperate and do some physical therapy. They only clean the rooms once in 5 days--you have to make sure you are on the list to be cleaned. My wife needed clean sheets at least every 3 days or so since she just had surgery. Getting maid service was next to impossible. The breakfast was not very good. The coffee was usually not very hot and even after complaining it was not hot on one occasion the middle aged, overweight brunette, kitchen worker acted as if she could care less. Customer service & hospitality?? There is a part time middle-aged worker with pink highlighted hair that lives there as well as works there. The first time I saw her she was smoking a cigarette about 10 feet from the front sliding doors with her dog. I starred at her and her cigarette; she starred back and threw the cigarette away but unfortunately in ”front” of the sliding doors ”not away” from the doors. Then she walked into the hotel to talk with the front desk employees. The entire front entry way smelled of cigarette smoke; I complained about it--hoping she would get the hint. Wrong she had no clue.

We were here for. baseball tournament in town and it very much met our bsic needs for the weekend. It was clean and well stocked with towels, etc. There is a fridge in the room as well. We did not use the pool, so I can't comment on that. Breakfast was fine. We didn't eat any hot items (except for oatmeal), but just had cereal, fruit, bagel, etc. For the price, I didn't expect much. What I do want to comment is the gentleman who was working at the desk on our last morning there (July 8). When I was getting breakfast he asked what kind of car I drove, because there had been some kind of situation in the parking lot overnight and one of the cars was damaged and he was trying to figure out which guest it was so he could notify them. I started to describe my car and he knew exactly which one and assured me I was good. We checked out and headed to the baseball game, and I got a call from that same man letting me know that the housekeeping staff had found my son's girlfriend's stuffed animal he had brought with us. We had no idea we had left it behind, but were so thankful he took the time to call us and let us know. Fortunately we were able to go back and get it before heading the 3 hours home. I feel that was above and beyond what was expected. We've left things behind before in other places and called and they were never recovered. I wish I had caught his name (perhaps it was Rajit, but I am not 100% sure) . Thank you!

The rooms are clean, nice and spacious but the door had an air leak in it. Maybe they should get that fixed. Overall it is a nice place to stay and the staff has been very helpful. The motel has places to eat nearby, gas stations. Eat at MCD, Denny's, or other places around the motel.