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This was my first visit to this hotel, and what a nice surprise! Prompt friendly check-in, convenient parking, and a clean, well equipped room. A good value, and conveniently located in the heart of Prescott Valley. I will be back!

On Friday, I received an email from Prescott Valley Water informing me that my water usage was unusually high and that there was probably a leak in my home’s water pipes. I rushed home and confirmed that there was such a leak. The town shut the water off so we wouldn’t waste more water than we already had, and we miraculously found a plumber willing to do the requisite work on Saturday. However, this left us without water – without flushing toilets and working showers – for the remainder of Friday and most of Saturday. As a guy, I would happily use a camp toilet and handle hygiene using pre-moistened disposable camp towels for a single day, but my wife was having none of that. She insisted that we check into a local hotel for the night. What neither of us realized is that there was some sort of soccer-related event in our area that weekend, and hotel rooms were in very short supply and prices reflected that scarcity. After several unsuccessful inquiries elsewhere, we drove to the Hampton Inn and Suites located just down the road from our home in Prescott Valley. We explained the situation to the two on-duty clerks, Jamie and Jaden, and they were very understanding. Because we were local and because of our situation, they found a very nice room for us and gave us a considerable break on the price. My wife was able to not only shower, but also enjoy the jacuzzi. Jamie and Jaden went above and beyond to help us, and we are very grateful to them. They were extremely courteous, understanding, and kind, and Hampton Inn and Suites is fortunate to have such wonderful people on staff. Thank you, Jamie and Jaden!

I stayed here at the beginning of April. I stayed here just a single night for a business meeting. Boy was I surprised at this hotel. The reviews are exactly what you will get. Here is my experience. Check-in: Very smooth. A pleasant gentleman greeted me and asked how I'm doing. We exchanged pleasantries. He took my card and checked me in. I asked for a room away from the elevator, and that was not a problem. Check-in is in a very large grand entrance where breakfast is also held. Plenty of seating and décor to welcome you to this gem. Room: This was a shocker. It was HUGE! I was expecting a standard La Quinta hotel room, but no. This was a suite! There was a large king bed with a 42” TV. A door to a balcony for the fresh clean air. The living room had a chair, couch, coffee table and business desk. There was also another large TV. A standard microwave and fridge with a coffee maker also provided. Bathroom: This was a very large space. If you are traveling as a couple, there is no bumping into each other. Plenty of space to move around. Standard amenities provided. I did not eat breakfast, use the internet or use the pool. Restaurant: This was a great place. Very convenient. Its definitely a locals bar, in a hotel. A couple beers on tap, many more in the coolers, and a significant mixed drink selection. Don't forget to say hi to Jerry and Debbie! Overall, a great hotel. I've stayed in some really BAD La Quintas, this was quite the opposite. In fact, all other La Quintas should follow in this ones footsteps. It was a wonderful stay.

The location and grounds were absolutely beautiful. I loved the balcony and the ambience. The lobby was nice and I enjoyed the 24/7 coffee bar. However the rooms are dated, the pillows have sweat stains. There were brown stains on the carpet and dust on parts of the furniture. There were reddish stains in my sheets. The lamp shade was cracked and discolored. Free breakfast tasted kind of old. I’d go again for the ambience and the area. They are pet friendly so I’ll make sure to bring my dog next time:)

I have not chosen Holiday Inn Express properties on my trips very frequently in the past, however, this will change now. We've just concluded a two night stay at this hotel and we were amazed by the friendly service, clean room and amenities, and proximity to all we wanted to see and do in Prescott. We were particularly impressed with Carla, at the front desk, who helped us with specific requests throughout our stay. We truly felt as welcomed guests here.

We are on a road trip and having stayed at a few hotels. Our hotel before this one was in Page, Az and we were a little annoyed after that one. We needed a good place to stay and chose Hampton Inn and the difference was so dramatic. We felt so welcome, greeted with a smile and really told our options in the hotel and around town. The staff was great and helpful. Beds were really comfy. Shower had good pressure. All in all a great stay. Will be back when in the area again.

I stayed one night at this hotel (12/16/20). Two days later (12/18/20) I received a call from a woman who told me I had left something behind in the room. She then proceeded to describe drug paraphernalia and accuse me of being the one to leave it in the room. She then asked for permission to throw it away to which I responded ”yes please throw it away because it is not mine.” The next day (12/19/20) I had an unauthorized charge for $150. I called the hotel and was put on hold for a long while until I was then hung up on. I called back immediately and they said that I was being charged for doing drugs in the room and that was against their policy. I told them again that it was not mine and I was willing to prove it. I only had a carry on bag coming from the airport and was timestamped. It shows that I would not have time to buy drugs after leaving the airport while also being in a town I've never been to. I was lastly informed that they would look further into it and get back with me by Christmas at the latest. It is now the 28th and I have yet to hear from anyone. They are clearly lying, stealing, and taking advantage of people that live a distance away in hopes to get away with it. I will be contacting the BBB as well as my lawyer if this is not resolved immediately. In that case. not only will you be refunding my money but you will also be responsible for my legal fees as well as whatever measures are taken to prove that this drug paraphernalia is not mine and i do not do drugs. On a separate note, it also goes to show that they are doing an unsatisfactory job at making sure the rooms are being deeply cleaned after each guest. This is always an unacceptable practice, but during Covid it is absolutely disgusting and disgraceful. I have all the proof I need to show my innocence and have my money returned and this company will be hearing from me until it is resolved completely.