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I don't think I have ever written a review for a hotel before, but here's why I am writing one now. So, I have probably stayed in over 100 hotels over the years for work, etc. I stayed here for a week while in town for work. I can honestly say that the customer service at this place was awesome. Like I haven't seen for years. Jason the manager was super engaging and responsive, as was the rest of the staff. Yes, the pillows were not the best. Show me a hotel that has great pillows. But I did not see any signs of bugs, the rooms and linens were clean, and the hotel was well maintained.

If you LOVE POOR SERVICE, come here and stay in Raynham. My girlfriend and I were surprisingly upset by the service at this Marriott. We decided to take advantage of a gift card we got and have a vacation and get out of town for a bit. We wanted to visit the Boston and Cape Cod area and we found Raynham MA, being between both of our areas of interest. I booked a room online and my gift card said I couldn’t book it with my gift card and had to be a bank card, that seemed fair so I put my card down and it took ~$237 out of my account on July 18th. I didn’t realize that it would take it out and I called the hotel and they said it was just a temporary hold to reserve the room and that I need to show the gift card to the front desk when we arrive and it would go back into my account. Okay, a little strange already but if it’s policy then it is policy. About a month later on Saturday August 20th we make our way to the hotel and when we checked in the woman charged my card an EXTRA $260. I was really shocked that it came up after I showed her the gift card number and she left the desk came back and ignored the card. I asked what it was about and she said it was a temporary hold. They already took a temporary hold out on my account and now they took ~$497 of my bank. She brushed us off and wouldn’t contact a manager to have other questions I wanted answered. Terrible service already. 2 hours later the first woman changes shifts and I met the person I talked to on the phone to answer my questions. I explained her the situation and she said “I am ZERO percent surprised the other woman didn’t help you…” she said the first $237 charge was put in for a refund and now the gift card was taken by this new woman. I did leave a message with the manager but he never answered my call or message to get my questions answer. She said it should be fixed and my remaining balance on my card matched what it should have been. Check out day comes and we have woman #1 again and I said I was checking out and she asked for the gift card and I let her know another employee took the number and was able to help me out. Her response was “Do we have a problem!?” I stepped back and said “Do we?” She said “Yea do you have a problem with me!!?” I told her “I got service from before and I was just letting you know because you asked about the gift card.” We checked out as she scoffed at me (luckily my girlfriend was in the car otherwise she would have been very very upset about someone talking to me that way). Now it is a couple days later and 1. Woman #1 left a terrible taste in my mouth and left my girlfriend and I feeling very very uncomfortable about having a vacation. 2. The manager never responded to my call/message. 3. I have not gotten my $497 back on either “temporary holds.” 4. The only GOOD things about this stay was Ashley (maybe Ashly) who was the woman #2 who I talked to on the phone trying to answer my questions and concerns, but she still did not get my money

Was looking for an inexpensive stay in the Taunton area and this Quality Inn did not disappoint. Facility seemed a bit tired, but it was clean, no smell of smoke, and everything worked. Plenty of hot water in the shower. All I really did was spend the night and leave, so I didn't avail myself of any services, but the experience was satisfactory. Would stay there again.

I wanted to write this review to give thank you to those that work here. I’m a transplant from another state and stay here long term as part of the housing package offered through my bf’s company, as we travel a lot for work reasons and this property is our home base. We have been here several months after initially being housed at another unrelated property. The living conditions there were poor, the environment was loud and disruptive with people partying or fighting constantly. There was obvious illegal activity and I insisted on finding somewhere else to go. The company relocated us a few miles away to this hotel and while I was skeptical initially assuming these would be the things that come with hotel living I was pleasantly surprised once we arrived here. The manager Kash is always present with a smile and a kind word and is very attentive. Peggy and Linda, the two lady front desk employees are always busy keeping their guests’ requests fulfilled but handle this effortlessly and you’d think that you were truly the only one here with the first class service they give. Jason, one of the evening employees has been instrumental in helping me learn my way around town and explaining how to navigate where I want to be since I’m new to the area and have a million questions.I’m certain I get on his nerves sometimes but he reminds me of my cousin back home in the Midwest and we’ve developed a repoire and friendship thankfully. I’ve seen him deal with some pretty difficult guests as they checked in and he always does it with grace and respect and, to be honest, with the patience of a saint as some of those guests are quite rude, demanding, and standoffish. The property noise is extremely minimal for a good night of sleep and peace of mind. Housekeeping does a wonderful job and works hard with a smile on their face. I would give the service and the property a full five stars but took one away because as corporate housing it’s not technically a full home but the staff here def have done the best they can to make it feel close to it as possible. Thank you to y’all! You are appreciated!

I am a spire member who stayed here in early December. I was upgraded to a larger room. When I needed to do work at desk I noticed there was no light on the desk I called front desk to say light was missing. i was told when the rooms were upgraded the lights were taken out and the lights above the TV and storage dresser should be enough for me to see. Definitely not the case. This is the first HI Express I have stayed in with no light on the desk. With no help from front desk I had to move the desk to in front of the couch and use the floor light that was behind the couch. How can a hotel have a desk with no light and expect a person to be able to do work. Beware if you plan to work at your desk to bring a flashlight or move the desk. Other than the lack of help on this issue with night time front desk person the room was clean and quiet.

Breakfast time was the best in the hotel. The breakfast attendants, Denzel and Elani, always made sure we had great hot foods and cold selections. I always see them greet every hotel resident that come thru with a ”good morning” and a smile. They also keep the area clean and the food hot and fresh. Denzel and Elani are great assets to the hotel and what will make me come back.

We stayed here for one night on or way up to Maine, and we felt like we hit it out of the park with this hotel choice. We had a late check-in on a Sunday night, and the desk clerk was as very attentive and responsive to us. Quite the professional representative. I was surprised to see a cocktail bar in the lobby, but that is a good idea to me! Our room was very, very nice indeed. Very roomy, and also a huge bathroom with a large sink counter. Nice. Everything as clean as could be. The morning breakfast had good offerings, and was staffed to make sure everything was clean and well stocked. This Fairfiled (and others) do not have a 110V outlet available near the shelf between the 2 queen beds. My wife needs a CPAP machine to sleep, so because there is no outlet here for the machine - we have to relocate a chair to support the machine alongside the bed in order to reach the one available wall plug. Not cool. The next time we stay here, we'll have to remember to bring an extension cord! The only other thing we didn't like was the exhaust fan system in the bathroom did not work very well, if at all. It took forever to be able to use the bathroom mirror after a shower. All-in-all, we loved staying here and will stay here again on the next opportunity.