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I was highly disappointed/utterly dissatisfied I was with our recent stay at the SpringHill Suites Dallas Rockwall. First, I will let you know that all the employees were great, and helpful where they could be and most importantly, we felt like everything was clean. Room Layout and Design: The rooms look amazing and then you try and stay in it. You call it a suite, yet there is absolutely no separation between the living and sleeping areas. If you tilt the TV so you can see it on the couch – the speakers POINT towards the bed, so parents who want to put their child to bed and watch TV can’t. The child in bed can hear the TV better than the parents. The second issue- that amazes me that any hotel would skimp this much is the sound barrier between rooms. Several times while getting reddy in the morning to leave, I thought my Apple Alarm was going off – only to search our room to find that the alarm was coming from upstairs. What got me was not that it happened once and I could faintly hear it, but after being fooled once, a snooze button later, it happened again. That’s how clearly it could be heard between rooms. I shudder to think about the noise my daughter made while we were in that room, because it was probably not pleasant for other guests. The bathroom – wow. So lets say you get up in the middle of the night to go to the bathroom. There is no night light at all in the room, so you have to turn on the lights. BOOM WAKE UP BABY – its SO BRIGHT, and then the best part- because your designers wanted to add class to the room- BOTH BEDS are covered in light, because there is a glass door! Furniture – everything rattles clangs or bangs. The glass on the back of the desk rattles when in the “closed position” making noise constantly. The doors bang every time they are closed and even the cupboards slam shut, again makes kids sleeping in the room almost impossible. Chat Service – As I said above, all the direct interactions I had with employees was pleasant. I did however use the chat service to request more towels and a new coffee machine. Guess what didn’t happen until I arrived back at the hotel 6+ hours later, and had to walk down to front desk to re-request it. Lastly – the breakfast. During our stay the breakfast that was offered essentially could be narrowed down into two categories; Carbs, packed with sugar or eggs cooked in plastic. You present on your website a picture of a wonderful induvial cooked muffin egg that would have been appropriate, instead a nice pan of individually wrapped egg sliminess is presented to your guests, which is disgusting not to mention the unknown impacts of cooking directly in plastic.

The service, the hotel room, the hotel staff, the hotel grounds, the food, the view was all spectacular! Everything was worth the price. Next time we will bring our own wine because of the price of alcohol is too much. We had breakfast included in our hotel bill and it was worth it. We, the two of us, had $40 credit to use for breakfast. We bought the Classic egg Benedict meal and it is so tasty! I would love to stay here again!!

Enjoyed my stay at the Rockwall Hampton inn. Was working in the area for a little less than a week. Check in was very easy and the clerk was helpful. She allowed me to check in a little early since the room was available. The room was clean and comfortable. The only complaint I had was that the TV wasn’t able to change input to use a Roku. Internet worked well and the breakfast was a little better than average. The location is in a good area and it’s not far off of restaurants and places to shop. It’s also located next to the interstate for easy access. During my stay I found the room to be quiet and the parking lot was very spacious. I read some negative reviews before I arrived and was a bit reluctant, but found none of those reviews to be accurate during my stay. I also stayed at this location in fall 2020 and was just as happy then.

Very nice people and when I ask for something they got to it right away.