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I made a reservation to stay at the Quality Inn in Salinas, CA; located at 144 Kern St | Salinas, CA, 93905, US. Our arrival to the hotels started off horrible. My family and I could not check in due to no one manning the front desk, the hotel lobby was closed. We waited 40 minutes for someone to come out and open the front lobby, where there are signs stating 24 hours services. I would also like to add we were not the only family waiting to be checkin in. Our arrival time was 1:30am. When the receptionist did come out she stated if her boyfriend wasn't parked out front in his car, and saw us in front of the lobby she wouldn't have come out. it was cleary visible she was woken from her sleep. I did call on Wednesday to let the front desk know I would be checking in late. It was the most awful feeling to wait out front of a lobby not knowing how to check in. I had called the front desk using the number listed on the window with no answer. I had never experienced this before. My family was not at ease once in the room. there were : hug stains on the floor the only chair in the room also was stained I found chewed blue gum on the floor. there were a trail of black ants on the only counter the beds looked like they had been laid in The door leading outside wasn't secure the tub would not drain. there was also brown stains on the walls to the restroom the mini fridge was corroded and didn't not close well the tv did not work My daughter had vomited a little and I had cleaned her face with a hand towel. That dirt towel was placed on the floor of the bathroom area to be picked up and the hotel cleaning staff hung the dirty vomited towel back up! My family and I ended up checking out 1 day early due to the disgusting circumstances. When I was checking out the lady at the front desk was the rudest hostess i have ever encountered. i told her why i was checking out however she didn't care for the news and did not apologize for the inconvenience. She had the poorest customer service. I also asked for the supervisor's name and she would not give it to me.

The location of the hotel is okay, mainly because the Monterrey reservation is not available, so I chose this hotel in Monterrey to San Francisco. Front desk service is OK, breakfast is the kind of motel, about 800 yuan during the National Day, cost-effective is generally not recommended

Nice and clean suite motel with a gym at the Courtyard next door. The breakfast had a good selection. The staff was great. It needed a little updating .I got the best price through the Marriott website but make sure you CONFIRM it when you check it and get it in writing with your email registration from Marriott and your counter girl. My bill WAS NOT what I was quoted on my Marriott guarantee. There is an enclosed swimming pool and hot tub and no need to reserve a suite since they all are. Just another way to increase the price. A little older hotel but clean and the staff makes up for the few issues they have.

Excellent accommodations. The room was spacious, very clean, and well-maintained. All staff members were friendly and professional. There is a large, clean, and well-equipped workout room and a coin-op laundry room with washer and dryer.

All the good reviews are right; this is a very nice hotel. We were in the area to visit the National Steinbeck Center in Salinas. The hotel is conveniently located off the highway, has ample parking, the rooms are newly remodeled and everything is new and clean. We booked a King room but got upgraded to a wonderful large suite with a balcony which had views of the mountain in the distance. There was a gas fireplace, good TV and big comfy bed. It is also next to a bustling McDonalds and In-N-Out burger and actually kind of fun for us to watch all the cars lining up for the drive through windows for hours (we’re easy to entertain). The next morning, we had the best breakfast of the entire week long vacation. There were scrambled eggs and sausage, waffles with like 9 toppings (!) plus syrup and whip topping, yogurt, hard boiled eggs, toast, muffins, 3 kinds of cereal, 3 kinds of juice, coffee and 3 kinds of fresh fruit. The dining room was perpetually kept clean. All the staff at the hotel were friendly, helpful and efficient. We really enjoyed our stay and would return again.

Abandoned hotel. Absolutely shame! Rooms are dirty, molds on the walls, dirty carpet. They close the lift from 10 pm to 730 am which was never advertised and is a major security threat. People walking up and down and you just can't sleep because of the walking noise. Room given to us had a terrible smoke smell. Kids felt afraid staying at this hotel. They advertised breakfast but was not served in the morning. It's a cheating and fraud from the management.

The room is not very big, no extra bed, the environment is not bad, the service is very good. Brushed twice, the front desk said that the amount of the second brush can be returned in 2-3 days. Today is the third day after check-out, and no refund has been received.

Breakfast is very simple. The hotel has a small open-air swimming pool, where children can bubble their feet after breakfast, and unknown water birds will fall by the swimming pool. It is not scary at all. Health is ok, much better than Days Hotel. I chose this because the hotels in Monterey during the summer are too expensive, the prices here are much more affordable and the service is good. When we checked out, we left a backpack in our room, and when we came back, the service staff found it directly.

We should have realised this was a big mistake the moment we arrived. The picture of the hotel is totally false. It is shown as a colourful exterior when in fact it is a drab gray. Total misrepresentation. The lobby is completely soulless and depressing - not somewhere you would want to spend time. The rooms are clean but the smallest Comfort Inn & Suites we have ever stayed in. If there are two people in the room you are continually having to dodge each other as you move around. For the whole hotel there is one luggage cart and you have to hunt it down or wait for somebody else to finish with it. The promised pool is out of order until further notice and there is no guest restroom on the first floor - that is also out if order. The ”free” breakfast is an absolute joke - the worst by a large margin on our 24 night road trip. It was so meagre and unappealing we went to the nearby McD. As you might guess we were so happy to leave this sorry apology for a Comfort Inn.

This is the best hotel i just love my stay and the staff very friendly I recommend this hotel the area great therea security very clean