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My sister helped me to check in earlier in the afternoon because we arrived at JFK 10pm on that day and we don't know why our rooms were put as stay over, thus the cleaners don't provide bed tidying nor changing bedsheets until we inquired. Though we stayed 7 nights we were only provided drinking bottle water on the first day and the hotel is charging USD3.75 per small bottle of drinking water. The hotel is strategically located, easy access to restaurants and the bus stops is just beside the hotel. The receptionist Ms Shantel was very nice and service commendable when we reached hotel 230am. We met her again the day we left and the hotel should have more staff as friendly as Ms Shantel.

The website said that there was a restaurant on site which there is not. Given the location, it’s a pain to have to go out for dinner. There was one Italian place that delivered and was actually pretty good. TV did not get all the channels on the guide. I needed something printed which I could not get done. Room was average. I was upgraded as a Hilton diamond member but nothing special. Staff was very friendly but just apologetic and not problem solvers.

Definitely the best hotel in secaucus and definitely one of the best in all of NJ. Staff was incredibly kind and helpful.

This was my first time staying in Secaucus as my friends with me told me the area was great. I booked the Residence Inn and you cannot go wrong with the location. Places to eat, shop, bus across to NYC around the corner. The staff are top notch. Checking in the woman we checked in through was awesome. So friendly and personable. The room was awesome. Full kitchen, sectional couch that pulled out to a bed and a King Size bed. Washroom was spacious I really enjoyed the kitchen. We hit Walmart down the street and grabbed stuff so we didn't have to always be out places to eat. Clean room, AC was spot on. The free breakfast was great too. There is a Chili's and a bar Hoolihan's right outside of the hotel. Overall you really cannot go wrong with any Marriott brands. I will definitely be back

Stayed for 2 nights while visiting New York in December. Staff were very helpful and accommodating giving recommendations on travelling into the city. Its an easy 15-20 min bus ride to the Port Authority bus terminal . Be careful to avoid rush hour as this extends the travel time. The bus number is 320 and cost 8.50 return can you purchase tickets at the bus stop. Hotel is clean and updated, does not include breakfast but is available to purchase. We used a taxi from Newark which cost aprox 90.00- next time we would use the train from the airport into the city and then take the bus. On the last day we used the ”luggage hero” app to store our luggage to take advantage of the day

My wife and I took our family here. We will never make that mistake again. We were in suite 614. One Ac unit did not work. The other had a smell like something was dying in it. The pullout couch had no sheets. The bathroom was disgusting with hair in the tub. We had trouble getting into the room because the room locks were not working. The fitness center equipment kept turning off because they were all plugged into one outlet. The door to the fitness center would not open unless you got a front desk person to open it up. The card key and lock did not work on those doors. The pool had hair and urine on the tiles. The fitness center and pool did not open up till 2 on the weekends. The food for breakfast was ok. We did not have enough towels in our room. My wife asked housekeeping for more and was told no. There is no more towels. We would have to wait till later. The front desk staff during the day could care less if you had a problem. When checking out my wife shared how bad the experience was and the only response the front desk lady had was… have a good day.

Free parking is very convenient, and there are plenty of parking spaces in the parking lot behind the hotel. When you arrive in downtown New York, take NJ transit (it is best to download the APP of the same name to view the route and pay) bus No. 320 at the hotel entrance. After arriving in New York, transfer to a public bus or New York subway, and you can reach the Metropolitan Museum of Art in Manhattan in 60 minutes. The breakfast selection is good. The room is cleaned upon request. If you don't want to clean and tip every day, you don't need to ask for daily cleaning. I left a tip on the last day before leaving. After all, it is a tipping country, so I have to adapt.

The whole place is dirty and sketchy. When we go to the room for the first time, the room hadn’t been cleaned. The sheets were all over the bed, and dirty towels over the entire bathroom. At our new room, there were bugs and other peoples hair in the shower, and the shower curtain had weird brown stains. The toilet spits out water by the handle every time you flush. The toilet looks exactly like a toilet you’d find at a stadium or rest stop. The lampshade had a weird stain, the walls were damaged, dresser drawer handles were broken, and the top lock on the door was non existent. The room smelled so strong of cigarettes and was hard to breathe in. They claimed continental breakfast was closed because of covid but I wouldn’t have dared eat there if they were open. There were bugs in the first floor ice machine. Staff is rude and indifferent to guest concerns. Lastly, the fire alarm didn’t even have batteries in it, and there’s no stairwell/fire escape which I don’t know how that’s legally possible.