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This was by far the worst experience I have ever had at a hotel (of any brand). My family and I made (and paid for) our reservations in advance. However, when we arrived, the front desk clerk informed us there were no rooms available. She admitted it was her error. My wife, who previously worked in the hotel industry for many years in human resources, suggested they ”walk” us to another hotel since it was their error. However, the front desk clerk said she had never heard of this term before and did not know what to do. (To provide context, we had driven more than 5 hours and were exhausted when we arrived. My 82-year-old mother, who was traveling with us, was very stressed out about this situation as we had to wait in the hotel lobby for hours. The hotel clerk, who had been left to work the shift alone, was scrambling around. It was chaos. Management should have never left this clerk alone during the busy Memorial Day weekend. That is a clear sign of the poor management of this hotel property.) After sitting in the hotel lobby for several hours, we were finally provided one room. The front desk clerk, who was working alone, did not have a second room for us. She stated that there was a vacant room, but it would need to be ”deep cleaned” because a medical emergency had happened in that room earlier that night. The room next door was available because the person who had checked in only stayed a few hours then left. However, that room was not clean, and housekeeping had already left for the day, so she (the front desk clerk) would have to try to clean the room herself. When we were finally given access to the room (hours later), we discovered it had not been properly cleaned, and the bed-sheets were in disarray. The next morning, the manager apologized and acknowledged that it was her fault for taking off work that day and leaving the front desk clerk alone at the hotel. The manager also stated that we would receive a full refund for both rooms since what had happened was the hotel’s responsibility and it was not acceptable that we had to go through that, and she would check with the general manager to add additional Hilton Honors points to our account (in addition to the full refund). We left the hotel, believing the issue had been resolved, but later, we received a phone call, in which the manager we had met with during checkout stated that she had tried but was unable to give us a refund because we had prepaid for the room (I guess the lesson is, you should never prepay for your stay. Otherwise, the hotel will try to deny a refund, even if they overbook the hotel, which is their fault, not the fault of the guest). The manager said, instead, they would give us enough points for one night’s stay for one room only. This is not what we were promised when we originally met with the manager during check out. Even after admitting that she had attempted to get us a full refund, she later denied ever offering us a refund at all. Not only did this propert

The hotel staff tried there hardest to make ut hassle free but the trip.com is who we had a lot of trouble with it definitely wasnt just enjoy your stay it was 2 hours of waiting and then 2 different booking alot of confusion and very irritating and not worth the hassle

Overall, I think this hotel used to be a really really nice hotel but has been sorely neglected for many years. It is not a bad place to stay but it isn’t what it once was either. Check in was easy in the lobby it’s pretty but you can tell that things have been left without being kept up. The people at the front task were very nice. Our room is a standard room and the first thing I always check out the bathroom for cleanliness. The bathroom is clean which is always a good sign. Overall the hotel was very clean so I felt really good about that. The bathroom is small and the toilet doesn’t feel like it is anchored to the floor because it rocks. In the shower, the faucet is pulled out of the wall and needs to be repaired. The TV has a good number of channels and the reception was good. The pool is an outdoor pool and it is about standard size for a hotel but it has clearly been neglected over the years. The water was coming and we felt safe swimming but everything else just seemed old. We went down for breakfast in the morning and the breakfast is very very minimal. They had eggs sausage biscuits and gravy bagels and cereal. There was only salt but no pepper, there was no milk for the cereal, and there were no toppings for the bagels.

Handicap roll in shower 1 bedroom suite the suite has plenty of floor space for a wheelchair and the bathroom is big enough for a turn around space with drop down bench the kitchen was nice my main issue is the buildings don’t have but one handicap ramp you have to walk and push you love one a good distance then of course go back to get your belongings the outside is not handicap friendly