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We found the Hilton Vancouver to be a great hotel that also provided great service! Before the visit, I got a text asking if we needed anything so I asked Dickson about possible upgrades for a Diamond --- he offered an upgrade to a park view (same room type) and when I asked about the Junior Suite, he offered a paid upgrade into one which I took since it seemed reasonable (some hotels upgrade me for free to suites but it sounds like for this one this class of rooms is beyond the usual free upgrade stage, but I still did it to try out the suite). I appreciated the communications from Dickson about our upcoming stay and he provided us a high floor room for the suite. The room itself was quite nice - note that the Jr Suite is still just one room (with a King bed and no sleeper sofa (there is a single seat couch) but with tables in both the entry area and near the bedroom; it was hard to tell from the photos and at check-in someone in the front said there was a sleeper sofa so I suppose some of the other rooms might have that). We liked the 'kitchen-like' table at entry as it was situated right in front of a window facing the park. Breakfast was great - they have a restaurant called Gray's and Sharon took my to-go order and was both prompt & very professional, and food was good (Diamonds get a $15/day credit so you can use it there for B/L/D). Staff was all very good and helpful to questions I had since this was our first (of probably many) trips to Vancouver.

We booked this property for four nights on a recent visit to see family. We had booked a king bed room for our stay. The person working the front desk at check-in was new and had clearly not been well trained. The first room she put us in had two beds. We returned to the front desk and requested to be moved to a king bed room. She assigned us another room - and - surprise! - it was another two bed room. Again, we dragged all of our luggage back to the front desk. This time, with assistance from a co-worker, we were finally assigned the correct room. The room we finally ended up in was very dated and not very clean. The couch was ripped and there was hair in the bathroom sink. By this time, after driving 5 hours and being on our third room, we decided to stay put. The front desk staff in general was not very friendly. They rarely greeted us as we came and went from the property over the four nights we were there, even if they were not assisting other guests. The advertised on-site ”restaurant” was a complete joke. It is actually a bar and the only food item available is pizza. The bartender admitted that they only served the pizza so they could call it a restaurant. She also told us the pizza was ”not good”. Needless to say, we did not eat there. There was only one elevator for the property and it was very slow and very small. We are Hilton Honors members and have stayed at many Hilton properties, including other Doubletree properties. This property did not meet our expectations for the Hilton brand. We will definitely not being staying at this property again.

During a power outage we made a reservation atca different Residence Inn only to have it canceled via email a few hours later. I called this location and not only did they have a room, after hearing of our lack of power the agent told us to come up even before check in hours. The kindness shown to us as we were desperately seeking lodging on day 4 of a power outage was simply the best and very much appreciated! From my initial phone call, to the check in process and late the next day when we checked out early - customer service and kindness were topnotch! When we checked out early, the agent wanted to make sure that we did indeed have power and that our home was safe. And despite us checking out past the cancelation time, we were not charged for that night. The staff is simply awesome and your kindness was a light we so desperately needed. The studio room was spacious and comfortable, although the bed was a little too soft. The room was clean and the kitchenette was perfect.

As others have said, this hotel is nice but does need to move forward. When we arrived after a very long flight and drive we couldn’t find reception. It appeared that the drive through drop off had been turned into a seating area and there were no signs or directions to help, first fail. We finally found where to go and had a lot of luggage so had to just park as near as we could and find a trolley. This area was opened up the day we left so least loading the car was easier. There was only one lift we found which was very very slow. The foyer is also very noisy as the Hudson restaurant overspills into that area. We were told we had a large king room and when we went in, yes it was nice and spacious with a huge sofa to chill on. However when we looked out of the massive window, rather than a lovely balcony or even a view of the car park we were squashed in the corner with just a view of a pitched roof so made our room very dark with very limited natural light. The patio room next door was being refurbed so there dirty windows and dust. We never actually saw anyone fixing it either. The coffee making area was very tiny so instead of putting it into the room, it’s squished by the bathroom. What we hadn’t realised and not easy to see, the coffee in reception and parking there is a fee for so beware of that - you get nothing for free. There is a pool but was heavily used by children so there appeared to be no adult time. It also looked tired. Everywhere does look like it needs redecorating and bedding is tired and one slow lift clearly was a hindrance to some. As we were only one floor up we used stairs apart from check in and out. What did notice was someone had used a table upstairs for chilling as there was seating but a dirty wine glass and beer glass stayed there for three days! Didn’t make us feel that cleanliness was priority. We only had one breakfast at Hudson bar which was nice but at $65 we thought that not viable for our stay, so we brought some breakfast to have in our room each day. Washing up was a challenge so bought own tea towel. As others have said cleaning is on request so we opted not to have it and just asked for coffee pods as needed. Fridge did need a defrost, as couldn’t put any ice packs into the ice box. Staff are ok but again depends who you get, needs to be more across the board than intermittent.

This was an good hotel overall. The grounds were pretty with nice outdoor seating options. The front desk staff were friendly and helpful. The rooms are in different buildings with lots of exterior stairs. The elevators are hidden out of the way. The rooms were weirdly furnished. You can easily walk to a couple of decent restaurants and a coffee shop. This is not near the downtown area. The breakfast food was really terrible compared to other Homewood Suites.

We arrived in Carla at the desk was so sweet and said she had saved us a room on the 4th floor as we requested. The room was beautiful it was quiet every night. Through our stay we also were delighted to have Natalie helping us with our boarding passes in several questions we had. A couple of days Luke helped us out with laundry detergent in several questions we had for him. They all had beautiful smiles and wonderful attitudes. Everybody at the hotel all the employees were outstanding. But these three employees. Carla Natalie and Luke I want to give an extra shout out to them how much we appreciated them. Sonesta is near everything in Vancouver just blocks from the and several restaurants to choose from. We had dinner at two of them. We will stay there our next trip out to Vancouver Washington for sure. Good job Sonesta in selecting such excellent employees. It really made our stay so wonderful. Thanks again

On a quite corner away from the hustle & bustle of busy streets. Beautiful surrounding. Within walking distance of the Black Bear restaurant. The happy hour bar with food starts at 5pm was great! Thanks Paula for outstanding service! This helped to make our short trip of two days so enjoyable. Ladies at the desk where very accommodating. They do have an indoor pool and hot tub! Nothing to write home about. However, If we ever visit Vancouver again, I would stay here. Very clean Lobby and beautifully decorated.