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We stayed in Uncle Earls Cabin and found it very accommodating. There was two of us for all but 3 of the 10 days when our daughter came up for a visit. We hope to be able to come again. Thank you to Heritage Hills management for the lovely experience.

Better than I thought! The room is large and quiet! Independent stairs and small courtyard, there is also an oversized bathtub! It's a bit new and the taste is a bit big! It will be much better to open the window!

I can see a vision of the time when Comfort Suites in Boone was an excellent hotel. Alas, that time appears to be in the past. We stayed five nights, March 12-March 16, 2024. Although our stay was, for the most part, pleasant, some nagging frustrations and observations put a big damper on it. On our first evening, I stepped into the tub for a shower, only to discover the large shampoo bottle mounted on the end wall of the tub surround was completely empty. I subsequently took the empty bottle to the front desk and asked for another. ”I don't even know why this bottle was there,” exclaimed the gentleman staffing the front. He went into the back room and promptly returned with three minuscule bottles of cheap shampoo--hardly enough for thick-haired guests anticipating almost a week's stay. Also on our first evening, I discovered the sink faucet lacked an aerator, resulting, of course, in a wild, unrestricted splattering of water. I immediately put my pants back on and strolled down to the front desk to report the problem. The friendly front desk gentleman immediately reached for a work order and promised he would submit it to maintenance right away. After we returned to the hotel on March 13 from our day's activities, the first thing I did was check the faucet. I was met with a wild, unrestricted splattering of water, prompting me to return to the front desk to check the status of the work order. The friendly young lady shuffled through some paper, found the work order, and reported that the maintenance man wasn't there that day. ”Well, let's get this taken care of as soon as possible,” I urged. March 14 dawned, and we once again set off for a long day of activity. When we returned to the hotel late that evening, I washed my hands in wild, unrestricted, splattering water. This time, the front desk lady reported that the maintenance man was, in fact, on vacation all week. ”I can insert the aerator myself if you happen to have one,” I pleaded. She disappeared down the hall and returned some minutes later empty-handed. Apparently, she tried in vain to remove an aerator from a vacant room's faucet. To her credit, she offered to move us to a different room, but we were completely unpacked with our clothes in the closet and in drawers, our espresso machine and Waterpik hooked up, our drinks and restaurant leftovers in the fridge, etc. We were entrenched. Moving was not an option. I gave up. One of the last things I did on our stay on the morning of March 17 (day 6) was to rinse out our espresso equipment in a wild, unrestricted splattering of water. I suppose maintenance issues can be problematic in an aging facility. Moving in with the luggage cart was a big challenge with front glass doors that didn't automatically open. I had to back through and move with vigor to keep the doors from closing on the packed cart. When I reported the problem, front desk personnel indicated they hoped to have the doors fixed soon. Surely eno

Poor billing practices and extremely poor follow through on concerns. At check in, I was not informed of a significant increase (double) in my rates from when I reserved the stay. Immediately I went to talk to the front desk supervisor who was not sympathetic or helpful and kept saying that my change in group rate was supposed to have communicated to me and that it was approved by a manager in my company. It had not been approved and my manager had let me know that, after repeated communication, it had been resolved and they were going to honor originally quoted rates. 10+ attempts to resolve have been made, including leaving messages with GM, billing manager, supervisor on site, calling main Marriott number, opening up two cases (because one was closed without any contact). They continue to say that this rate was approved by my manager. I can't believe that it would be okay to quote someone one price and charge them double without informing them ahead of time. This happened to several other people in my group, some have had their rates reduced (but not back to original rates) and some are still waiting.... I also requested room service via the app (less frequent then what I was told at check in) and it was not performed that day--had to request again for the next day. Only requested once for week stay. The lobby does offer nice seating options and the outdoor seating area out back is spacious. The food is very expensive for the area-as there are many, many alternate options close by with more reasonable rates. The rooms were a good size, as was the bathroom. It would be nice to have more hooks to hang towels. Sadly I will never stay in another Marriott property in the Boone area due to the poor customer service and the GM manages multiple hotels.