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Had a good time, most American hotels are not a high quality compared to the European and middle eastern hotels where we spend most our time. However the service was pretty good, even if none of the employees had a degree in hospitality like most EU hotel staff has. Great value for money and friendly staff.

The hotel was nice but the picture are a bit misleading not as luxurious as it look.

Length of Stay: 4 nights Room: Nice size 2 queen bed, nespresso pods, refillable glass water container, streaming tv, connecting rooms, digital key (honors members) everything you need. Cleanliness: ***** Lobby, restaurants, general area & rooms are very clean. Amenities: ***** Roof top swimming pool and the Treehouse Lounge was amazing. Get the tacos! Due to us attending the Dave Matthews concerts in the evenings, we only eat breakfast at the fabulous Banter restaurant, it was delicious. Next time we will have to stay for dinner. Additional amenities: Wi-fi, fitness center, business center, meeting rooms, only valet parking, wheelchair ramp for lobby/reception access Service: ***** I can not say enough about all the staff, from the front desk, restaurants, valet and management, they were very friendly and welcoming. Location: ***** The hotel's proximity to key attractions is desirable. 5 minute drive/12 minute walk to the desirable downtown of West Palm Beach. iThink Amphitheater if your staying for concert is 20-30 minutes away. 8 minute drive to Brazilian Ave public beach access. Value: ***** To Note: Valet is $44 Non-Ref Pet Fee $75 Overall Rating: 5 Stars

We are a NY law firm who had a trial in WPB. We had the pleasure of staying here at the AKA West Palm. This hotel garners high marks for its exceptional service and the most friendly and attentive staff. From start to finish the process was seamless. There was no request that we made that wasn't accomplished in the most careful, attentive manner. We also loved the well-appointed rooms, complete with full kitchens and modern amenities, that catered to us seeking an extended stay. We also commend the hotel's cleanliness and the overall value for the price paid for our stay. Special shoutout to Kelli Roth, senior sales manager, and her whole group who made my job of setting up this trial, the easiest out of town trial in my 40-year career.

In all fairness, the hotel is still good, but there is a flaw. It can be called fraudulent propaganda if it is more serious: it is clear when booking that there is a free airport shuttle bus. But when I got to the Palm Beach airport, I called and told you directly that I didn't.

This hotel is not big, there is only a small lake at the door, and the room facilities are very old. It is very convenient to have a shopping mall similar to an outlet nearby. There are restaurants and supermarkets in the shopping mall. But the overall feeling is not that safe. At 12 o'clock in the evening, the smelly man in the next room beats his wife, and the wife screams all kinds of screams, and no one cares when he hears all kinds of banging sounds. It feels like the woman is about to be beaten to death. Our language is not good. He dared not open the door and waited with the sofa against the door. Fortunately, someone knocked on the door for about half an hour and took the woman away. From time to time, he heard the verbal abuse from the man. This was the most terrible experience of this trip. I didn't see the hotel with security, and the hotel parking lot was open. The room can be used for cooking, there is a washing machine in the room, and the sofa does not seem to be opened as a bed.

Everything was wonderful. I told the girls at the desk that I would tell the world about my experience there after I check out. It was an extremely nice experience. Updated. Front desk staff was very friendly and accommodating but I have to give a special shout out to Shameka and Michele!!!! I will definitely book here again the next time I’m in west palm beach

The stay was great. You can't hear the planes, it was very clean and the bed is very comfortable. Don't expect much for breakfast, they didn't have fruit, orange juice, pancakes or eggs. I had a bagel and my boyfriend had a waffle, but those were good. I would go back there!