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Wedding for family....decent rate....GREAT STAFF....overall does a good job and will stay again as clean, comfy, affordable. Not with their rewards but will look into. Access to highway as far as CMass and overll NE is huge given the crew I was with!

Do not stay at this location! Fraud had occurred on my card by the manager here! Staff members are dissed, honest, and rude beyond belief! Anytime I try to find the manager his staff with lie every single time about his whereabouts to me and my bank. Especially Patricia and Arina! Thankfully, all of the properties shenanigans were documented, and thankfully Marriott headquarters, and their corporate office put this fiasco to an end! Chris is by far the worst hotel manager I have ever encountered in my entire life! As far as the stay went, room was clean but had an incredibly small flatscreen TV. When I wanted to get breakfast in the bistro, nobody was actually there to serve food or cook anything. Staff was rude if you requested extra towels or any other toiletry items. Definitely not worth coming here at all if you’re in the area stay at Double Tree. Save your money and your credit card information for some other hotel, not to this place with a dishonest owner and staff who lie just as much as he does.

Overall my stay was very good. The staff were helpful and kind; check in/out process was easy in person and with app use; the building and rooms are clean. Event food was very good and a great selection. Some things that were challenging are the layout of the building -- the central hub is fine but the long corridors to rooms can be daunting to navigate at the end of a tiring day. I did request (and receive) a room closer to the front to alleviate this issue. Also, the room toilets are very low and are difficult to maneuver if one's physical strength is not 100%. All in all, I enjoy this hotel. It was not my first visit and it will not be my last.

The air conditioning in the room was a bit noisy, others were fine. The hotel is very welcoming, there is an activity room in the basement, you can watch TV and play billiards. There is a laundry room that cannot be used after 8pm. About 40 minutes from downtown Boston.

The hotel is a bit old, the network is slow, the American service attitude is good, courtesy and civilized.

Unfortunately my husband and I are currently unhoused. We were illegally evicted in September from the place we were living in Malden. Because of my husband and I having multiple health issues and being disabled and not having a lot of support from family members Etc we find ourselves having to look for inexpensive places to stay so that we don't freeze to death. When we first got to that location the employees there were being nice and understanding. It wasn't until the very last couple days where we started experiencing problems. This assistant manager and other employee decided to eavesdrop in front of our door because they heard me crying. Not to get too personal on here but I was crying because lately I have been dealing with a lot of death in my family. It was also Thanksgiving and my husband and I didn't even get to eat any food and it was just extremely depressing. They tried to make it look like they were just by the door because they were painting some wall near our room which they were doing that but there was no reason why they needed to listen to our conversation. It doesn't matter that I was crying I wasn't even being loud. When they knocked on the door I explained to them why I was crying and that everything was fine. When my husband asked what was going on he understandably was upset that they were standing at our door listening so he expressed his frustration and because the manager was still eavesdropping which by the way she ended up admitting the second time I opened the door she first tried to tell me that my husband had to leave. I told her no he didn't do anything wrong I'm not going to make him leave so she told us that we both have to leave the next day. And this was all because she didn't like the fact that my husband got upset which as I already mentioned I don't blame him at all. They shouldn't have been by our door eavesdropping. We want being loud or causing any problems. Anyhow the next day we were trying to figure things out. Unfortunately on top of being homeless we don't have a vehicle either. So until we were able to get more money to book a room somewhere else we were stuck out there and it was cold that day, very cold. So one of the times my husband had gone in I think to get coffee or something the other employee that was with the manager eavesdropping stopped my husband and basically asked him if we had another place to go. She seemed to feel bad about what had happened with the manager so she told my husband that we could book another night and that leave would just have to leave in the morning. It's also important that I mention that they have security cameras there and the day the other employee offered to let us stay another night she was also letting us come in and use the employee bathroom, so it would be easy to see us doing that. So around I believe 6:30 that night we will finally able to get funds to get a room again. The employee that offered to let us get a room again was not there by the time we

The hotel room is large and the stay is very comfortable. It is very suitable for family travel to choose this brand hotel. The hotel's breakfast is also good. There is also a hotel parking fee that is free and very good.

We stayed at this hotel and visited Salem on Halloween weekend. all the hotels near or in Salem were outrageously priced and as expected. If we wanted to keep it under 100 bucks a night, we had to stay here, and that was with a LFF rate discount. We had no working heat in the room from the start, but the clerk was nice enough to lend us a space heater. That little heater actually did a pretty good job. There were no other smoking rooms available that night. The clerk was looking for a new room to put us in and my gf smokes, so i did not want to risk the smoke fee in a non smoking room. There was just no way I was going to pay even more to stay here by any chance at this point. The bathroom floor and room rug were kind of dirty, almost like HK forgot to wipe the floor and vacuum prior to their exit. There was no coffee maker in the room, but not a big deal at all, and the fridge was never plugged in so we couldn't store our leftovers, so we had to leave it in the car overnight, luckily it got down to 35 at night with respect to that. It was a smoking room which we asked for, but there were lots and lots of old cigarette ashes and tobacco shreds all on top of the box spring cover so that when you pulled the sheets out from its fold all that stuff came up and onto the sheets we had to sleep on, we were not very pleased. Smokers don't even like to see that. The bed was comfortable to sleep on and we got really good sleep. It was quiet enough. It wasn't that bad overall. I guess it could've been worse.

Just off the road, the gas station is out. It's rude and average.